SALES AND SERVICES ASSOCIATE ACADEMY
QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) ||ALREADY
GRADED A+||NEWEST VERSION
Quiz: theft
Ans: Taking something that does not belong to you
Quiz: Destruction or damage of mail
Ans: Deliberately damanaging or losing of mail
Quiz: Delay of mail
Ans: Improperly detaining of deliberately failing to deliver mail in accordance
with the service standards prescribed for each class of mail
Quiz: Opening
Ans: No one except those employed by the postal service can do this
Quiz: SSDA
o
o
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, Ans: Performs many of the same duties of an SSA; however, they also support
the back office distribution functions
Quiz: Lobby assistant
Ans: Helps customer identify mailing needs, ensures containers complete
required forms before they reach the window and answers customers
questions
Quiz: LSSA & lead sales service associate
Ans: Maintains a comprehensive working knowledge of regulations ruling
policy and procedures relating to all phases of retail services. Provides technical
guidance to retail employees assigned to the unit, informing them of changes
or clarifications in policies, procedures, operations, or regulations.
Quiz: Postmaster /manager
Ans: Business leaders and community anchors that make local contacts the
postal service needs to increase its share of the shipping maket.
Quiz: Other sales and service associate
o
o
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, Ans: Your teammates. You support each other by ensuring the correct
processes are followed and customer needs are met
Quiz: Supervisor
Ans: Responsible for ensuring that employees are properly trained and well
informed
Quiz: USPIS (US Postal Inspection Service)
Ans: Provides assurance to postal customers of the sanctity of the mail
Quiz: Perception
Ans: Is reality. Tries to increase our brand recognition. Trying to improve.
Quiz: Six retail moments that matter
o
o
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, Ans: 1.deliever first impression.
2.act with courtesy and urgency
3. Keeping it clean
4. Delivering pride inside
5. Transitioning between the back and front
6. Solutions are your speciality
Quiz: What is the post offices primary purpose?
Ans: To provide world class customer service and build brand recognition
Quiz: How do we build customer relationships?
Ans: Positive attitude, listening, communication, adapting to change, product
knowledge, soliciting customer comments, and by being the best
Quiz: Demeanor
Ans: Sets the tone of the transaction and customer relationship
Quiz: Confidence
o
o
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me in the number given.
QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) ||ALREADY
GRADED A+||NEWEST VERSION
Quiz: theft
Ans: Taking something that does not belong to you
Quiz: Destruction or damage of mail
Ans: Deliberately damanaging or losing of mail
Quiz: Delay of mail
Ans: Improperly detaining of deliberately failing to deliver mail in accordance
with the service standards prescribed for each class of mail
Quiz: Opening
Ans: No one except those employed by the postal service can do this
Quiz: SSDA
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
, Ans: Performs many of the same duties of an SSA; however, they also support
the back office distribution functions
Quiz: Lobby assistant
Ans: Helps customer identify mailing needs, ensures containers complete
required forms before they reach the window and answers customers
questions
Quiz: LSSA & lead sales service associate
Ans: Maintains a comprehensive working knowledge of regulations ruling
policy and procedures relating to all phases of retail services. Provides technical
guidance to retail employees assigned to the unit, informing them of changes
or clarifications in policies, procedures, operations, or regulations.
Quiz: Postmaster /manager
Ans: Business leaders and community anchors that make local contacts the
postal service needs to increase its share of the shipping maket.
Quiz: Other sales and service associate
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
, Ans: Your teammates. You support each other by ensuring the correct
processes are followed and customer needs are met
Quiz: Supervisor
Ans: Responsible for ensuring that employees are properly trained and well
informed
Quiz: USPIS (US Postal Inspection Service)
Ans: Provides assurance to postal customers of the sanctity of the mail
Quiz: Perception
Ans: Is reality. Tries to increase our brand recognition. Trying to improve.
Quiz: Six retail moments that matter
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
, Ans: 1.deliever first impression.
2.act with courtesy and urgency
3. Keeping it clean
4. Delivering pride inside
5. Transitioning between the back and front
6. Solutions are your speciality
Quiz: What is the post offices primary purpose?
Ans: To provide world class customer service and build brand recognition
Quiz: How do we build customer relationships?
Ans: Positive attitude, listening, communication, adapting to change, product
knowledge, soliciting customer comments, and by being the best
Quiz: Demeanor
Ans: Sets the tone of the transaction and customer relationship
Quiz: Confidence
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
