First Exam Veterinary Assistant
2024/2025 Exam Questions with Detailed
Verified Answers (100% Correct
Answers) | Already Graded A+
What does a euthanasia form authorize? - 🧠ANSWER ✔✔death of a pet in a
humane manner
Which is the best strategy for communicating lab test results that come in after
an appointment? - 🧠ANSWER ✔✔Call the client to discuss the results over the
phone
In addition to eye contact and facial expression, what is a component of positive
body language? - 🧠ANSWER ✔✔A facing toward people when talking to them
Whish of the following statements is the most accurate regarding
communication? - 🧠ANSWER ✔✔Body languaje accounts for more than half of
person-to-person communication
What is the first stage of grief - 🧠ANSWER ✔✔denial
Page 1 of 6
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619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
, How does the team member maintaining eye contact with the client make the
client feel? - 🧠ANSWER ✔✔Confident in recommendations from the team
member
Define the acronym SOP - 🧠ANSWER ✔✔a Standard Operating Procedure
What form should be signed by the client indicating that all information about a
medical procedure has been provided? - 🧠ANSWER ✔✔Informed consent form
What should the response be if a client ask a question when the recepcionist
doesn't know the answer? - 🧠ANSWER ✔✔Put the client on a brief hold and find
the answer
What is another term for tone of voice - 🧠ANSWER ✔✔pitch
Which of the following illustrates proper phone etiquette? - 🧠ANSWER ✔✔A
friendly tone of voice
When does a client's first impression of the veterinary practice begin? -
🧠ANSWER ✔✔When the phone call initiated by the client
Which of the following is the appropriate response to the client calling to ask for
home remedies to treat their pet? - 🧠ANSWER ✔✔Yes, I'm sure we can help
your dog. May I make an appointment for you so the doctor can examine the
dog?
Page 2 of 6
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
2024/2025 Exam Questions with Detailed
Verified Answers (100% Correct
Answers) | Already Graded A+
What does a euthanasia form authorize? - 🧠ANSWER ✔✔death of a pet in a
humane manner
Which is the best strategy for communicating lab test results that come in after
an appointment? - 🧠ANSWER ✔✔Call the client to discuss the results over the
phone
In addition to eye contact and facial expression, what is a component of positive
body language? - 🧠ANSWER ✔✔A facing toward people when talking to them
Whish of the following statements is the most accurate regarding
communication? - 🧠ANSWER ✔✔Body languaje accounts for more than half of
person-to-person communication
What is the first stage of grief - 🧠ANSWER ✔✔denial
Page 1 of 6
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
, How does the team member maintaining eye contact with the client make the
client feel? - 🧠ANSWER ✔✔Confident in recommendations from the team
member
Define the acronym SOP - 🧠ANSWER ✔✔a Standard Operating Procedure
What form should be signed by the client indicating that all information about a
medical procedure has been provided? - 🧠ANSWER ✔✔Informed consent form
What should the response be if a client ask a question when the recepcionist
doesn't know the answer? - 🧠ANSWER ✔✔Put the client on a brief hold and find
the answer
What is another term for tone of voice - 🧠ANSWER ✔✔pitch
Which of the following illustrates proper phone etiquette? - 🧠ANSWER ✔✔A
friendly tone of voice
When does a client's first impression of the veterinary practice begin? -
🧠ANSWER ✔✔When the phone call initiated by the client
Which of the following is the appropriate response to the client calling to ask for
home remedies to treat their pet? - 🧠ANSWER ✔✔Yes, I'm sure we can help
your dog. May I make an appointment for you so the doctor can examine the
dog?
Page 2 of 6
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
