BA 350 EXAM 1 (SDSU)
QUESTIONS CORRECTLY
ANSWERED & GRADED A+
Organizational commitment - Answer-tied to the company
dedication
myth of rationality - Answer-Emotions hinder rationality. Ignored in business
emotional intelligence - Answer-self- aware
self management
self motivation
social skills
determined high performers
Felt emotions - Answer-actual emotions
displayed emotions - Answer-organizationally required and considered appropriate in a
given job
emotions - Answer-intense feelings towards someone/ something. short-lived. we dwell
on negative 5x longer than positive
Mood - Answer-less intense that lacks contextual stimulus
11 Sources of Emotions and mood - Answer-personality
time of the day
day of the week
NOT weather: this is an illusory correlation (people associate events when they are not
actually related)
stress
social activities
sleep
exercise
age
sex
perception - Answer-how people organize and interpret their senses in order to give
meaning to the environment
, Rokeach and Hofstede value frameworks - Answer-Power distance
individualism/collectivism
masculine/femiline
uncertainty avoidance
long-term/short-term orientation
attribution theory - Answer-how we judge people
internal: it was the person's fault
external: there were other contributing factors in the situation
how to determine internal vs external attribution (3) - Answer-Distinctiveness: do they
act same in different situations?
only sometimes?: (external)
Constantly yelling in different positions?: (internal)
consensus: would other people react the same way?
consistency: is that behavior constant?
fundamental attribution error - Answer-we judge people by underestimating the external
factors and overestimating the internal
self-serving bias - Answer-opposite of fundamental attribution error
Always overestimate the external factors and underestimate the internal
" I did everything right"
halo effect - Answer-perception of someone based on one thing about them
self fulfilling prophecy - Answer-how managers expect an employee to act will likely end
up how they end up acting
high expectations: better results
low expectations: less result
decision making process (6 steps) - Answer-identify the problem
identify the decision criteria
allocate weights to the criteria (what is more important)
find alternatives
evaluate the alternatives
select the best alternative
creativity + 3 aspects - Answer-ability to produce novel and useful ideas. innovative.
expertise: a lot of experience in your field
creativity skills: innovative ideas (ex: dwarf on elevator)
task motivation: desire to work on something
Common biases (8) - Answer-overconfidence bias
anchoring bias
QUESTIONS CORRECTLY
ANSWERED & GRADED A+
Organizational commitment - Answer-tied to the company
dedication
myth of rationality - Answer-Emotions hinder rationality. Ignored in business
emotional intelligence - Answer-self- aware
self management
self motivation
social skills
determined high performers
Felt emotions - Answer-actual emotions
displayed emotions - Answer-organizationally required and considered appropriate in a
given job
emotions - Answer-intense feelings towards someone/ something. short-lived. we dwell
on negative 5x longer than positive
Mood - Answer-less intense that lacks contextual stimulus
11 Sources of Emotions and mood - Answer-personality
time of the day
day of the week
NOT weather: this is an illusory correlation (people associate events when they are not
actually related)
stress
social activities
sleep
exercise
age
sex
perception - Answer-how people organize and interpret their senses in order to give
meaning to the environment
, Rokeach and Hofstede value frameworks - Answer-Power distance
individualism/collectivism
masculine/femiline
uncertainty avoidance
long-term/short-term orientation
attribution theory - Answer-how we judge people
internal: it was the person's fault
external: there were other contributing factors in the situation
how to determine internal vs external attribution (3) - Answer-Distinctiveness: do they
act same in different situations?
only sometimes?: (external)
Constantly yelling in different positions?: (internal)
consensus: would other people react the same way?
consistency: is that behavior constant?
fundamental attribution error - Answer-we judge people by underestimating the external
factors and overestimating the internal
self-serving bias - Answer-opposite of fundamental attribution error
Always overestimate the external factors and underestimate the internal
" I did everything right"
halo effect - Answer-perception of someone based on one thing about them
self fulfilling prophecy - Answer-how managers expect an employee to act will likely end
up how they end up acting
high expectations: better results
low expectations: less result
decision making process (6 steps) - Answer-identify the problem
identify the decision criteria
allocate weights to the criteria (what is more important)
find alternatives
evaluate the alternatives
select the best alternative
creativity + 3 aspects - Answer-ability to produce novel and useful ideas. innovative.
expertise: a lot of experience in your field
creativity skills: innovative ideas (ex: dwarf on elevator)
task motivation: desire to work on something
Common biases (8) - Answer-overconfidence bias
anchoring bias
