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1. Why is autocratic leadership effective when facing a highly
contagious viral outbreak in a hospital setting? - ANSWER ✔
It promotes rapid independent decision-making and enforcement of
guidelines to contain the spread of the infection.
2. A department head is able to influence their team members by
promising them promotions and raises if they meet their
performance goals. - ANSWER ✔
Reward power
3. A clinic supervisor is able to build strong relationships with team
members by showing empathy and understanding toward their
personal challenges. - ANSWER ✔
Referent power
4. What is an example of human relations theory being used to
improve patient-centered care? - ANSWER ✔
A hospital administrator establishes a committee of doctors and
nurses to collaboratively review patient care protocols and make
,5. A manager in a healthcare facility is monitoring the budget to
ensure expenses are within the allocated funds. Which function of
management is the manager performing? - ANSWER ✔
Controlling
6. What is a leadership function rather than a management function in
healthcare? - ANSWER ✔
Building trust and collaboration among multidisciplinary teams
7. A 12-year-old boy is upset due to having to translate sensitive
medical information to his grandmother. The elderly patient is
failing daily and the doctor suspects cervical cancer but needs
accurate information to make a diagnosis. Which action should the
doctor take next? - ANSWER ✔
Provide emotional support and explore other methods to ensure the
patient's understanding.
8. A pediatric clinic has found that many more African American
children at the clinic have asthma than children of other races. The
clinic manager undertook a research project to understand the
problem's extent and help parents manage their children's asthma.
Which quality of culturally proficient care has been demonstrated
at the clinic? - ANSWER ✔
Knowledge
9. A city medical center has an influx of Jehovah's Witness patients
who require complicated surgical procedures without the use of
blood products and transfusions. How can the medical team treat
this religious group with sensitivity when discussing patient care
plans? - ANSWER ✔
Respect their religious beliefs about blood transfusions and
develop a care plan that aligns with their convictions.
, 10. A client is being treated for suspected breast cancer. The
client is reluctant to be seen by a male doctor due to cultural
limitations on modesty with members of the opposite sex. Which
solution will properly consider this client's preferences? -
ANSWER ✔
Locate a female doctor to perform the physical examination.
11. A city hospital board has reviewed the results of patient
surveys from the last six months and has noticed a large number of
complaints involving the unfair treatment of lesbian and gay
patients. How should the hospital board address this situation in a
sensitive and efficient manner? - ANSWER ✔
Ensure that diverse perspectives are represented in the selection of
committees and initiatives
12. The African American and Native American patient
populations of a medical clinic were disproportionately affected by
the recent pandemic. What is the most effective solution for this
disparity? - ANSWER ✔
Increase access to testing and treatment protocols
13. How should a hospital healthcare management team combat
issues of implicit bias among its workforce toward patients and
staff? - ANSWER ✔
By addressing structural inequities within the team's framework
14. A newly graduated nurse reports for her shift. When her
colleagues find out that she is of the Jewish faith, one replies, "You
can be assigned to all of the patients who share your faith because
it will be easier for you to care for their needs. The rest of us can
focus on the other patients." Which skill should the nurse manager
seek to promote among the nurses in the unit? - ANSWER ✔
Cultural understanding