HRTM Final Question and answers
correctly solved
When, "...someone in the back of the house is serving someone in the front of
the house..." This is called:
A) work ethics
B) work-place dynamics
C) checks and balances
D) the essence of teamwork - correct answer D
Since it's introduction, the pineapple has been internationally recognized as:
A) a symbol of hospitality, friendliness, warmth and cheer
B) a gift from sea captains to yacht passengers
C) a symbol for food establishments
D) a widely used vegetable in the South - correct answer A
A commitment to excellence should begin:
A) once a person becomes a manager
B) at the start of the college career
C) at the beginning of ones hospitality career
D) after graduation from school - correct answer C
Great service:
,A) can result in repeat business
B) is not expected by most guests
C) happens in all hospitality industry
D) is very simple to achieve - correct answer A
Internal customers are:
A) those who have checked into the hotel
B) loyal customers who return frequently
C) the people inside any company who receive or benefit from the output of
work done by others in the company
D) those who have been seated in a restaurant dining room - correct answer
C
Which of the following would not be a moment of truth?
A) Server taking your order
B) Calling a restaurant for a reservation
C) Guest calling for directions while trying to find the restaurant
D)Your car not starting when it is time to leave for your reservation - correct
answer D
The difference between TQM (total quality management) and QC (quality
control) is:
A) TQM focuses on error prevention while QC focuses on error detection
B) TQM focuses on job skills while QC focuses on job performance
, C) TQM focuses on error detection while QC focuses on error prevention
D) TQM focuses on retention of employees while QC focuses on employee
development - correct answer A
Franchising hotels began in 1907 by:
A) Howard Johnson
B) Hyatt
C) Holiday Inn
D) Ritz-Carlton - correct answer D
Who, due to a disappointing experience while traveling with family, developed
the worlds largest lodging enterprise?
A) Howard Johnson
B) Kemmons Wilson
C) Bill Marriott
D) Caesar Ritz - correct answer B
Franchising is a concept that allows hotels to:
A) provide careful consideration to the location of new properties
B) provide tax benefits to investors
C) expand rapidly by using other people's money
D) pay a fee based on a percentage of gross revenue to the owners - correct
answer C
correctly solved
When, "...someone in the back of the house is serving someone in the front of
the house..." This is called:
A) work ethics
B) work-place dynamics
C) checks and balances
D) the essence of teamwork - correct answer D
Since it's introduction, the pineapple has been internationally recognized as:
A) a symbol of hospitality, friendliness, warmth and cheer
B) a gift from sea captains to yacht passengers
C) a symbol for food establishments
D) a widely used vegetable in the South - correct answer A
A commitment to excellence should begin:
A) once a person becomes a manager
B) at the start of the college career
C) at the beginning of ones hospitality career
D) after graduation from school - correct answer C
Great service:
,A) can result in repeat business
B) is not expected by most guests
C) happens in all hospitality industry
D) is very simple to achieve - correct answer A
Internal customers are:
A) those who have checked into the hotel
B) loyal customers who return frequently
C) the people inside any company who receive or benefit from the output of
work done by others in the company
D) those who have been seated in a restaurant dining room - correct answer
C
Which of the following would not be a moment of truth?
A) Server taking your order
B) Calling a restaurant for a reservation
C) Guest calling for directions while trying to find the restaurant
D)Your car not starting when it is time to leave for your reservation - correct
answer D
The difference between TQM (total quality management) and QC (quality
control) is:
A) TQM focuses on error prevention while QC focuses on error detection
B) TQM focuses on job skills while QC focuses on job performance
, C) TQM focuses on error detection while QC focuses on error prevention
D) TQM focuses on retention of employees while QC focuses on employee
development - correct answer A
Franchising hotels began in 1907 by:
A) Howard Johnson
B) Hyatt
C) Holiday Inn
D) Ritz-Carlton - correct answer D
Who, due to a disappointing experience while traveling with family, developed
the worlds largest lodging enterprise?
A) Howard Johnson
B) Kemmons Wilson
C) Bill Marriott
D) Caesar Ritz - correct answer B
Franchising is a concept that allows hotels to:
A) provide careful consideration to the location of new properties
B) provide tax benefits to investors
C) expand rapidly by using other people's money
D) pay a fee based on a percentage of gross revenue to the owners - correct
answer C
