IT Technical Support and
Management – 2025/2026
RAM vs ROM memory - CORRECT ANSWER-RAM is the random access memory that
is stored temporarily. ROM is the read-only memory which is permanent type of memory
storage for important data (e.g. the BIOS)
Volume isn't working? - CORRECT ANSWER-Check basic cables that aren't working. If
not, check the sound drivers and the volume itself.
Things needed if someone calls and asks if computer is slow? - CORRECT ANSWER-
Check if the computer turns on slow, if it is slow with a specific application, then run
against viruses, malware, etc, then check for available space in memory
What is a BIOS? - CORRECT ANSWER-Basic Input Output System
It is a separate component of the computer which loads the operating system and other
necessary modules for the computer into memory
Hardware components of a desktop/laptop - CORRECT ANSWER-Hardware
components are the motherboard, processor, RAM, monitor, mouse, soundcard,
keyboard, graphics, hard disk drive, power supply.
What are device drivers? - CORRECT ANSWER-Small programs stored on the hard
drive that tell the computer how to communicate with a specific hardware device such
as a printer, network card, or scanner. These drivers are installed on the hard drive
when the OS is first installed, or when new hardware is added to the system. A device
driver is written to work for a specific OS, such as Windows 8.1 or 7. In addition, a 32-bit
OS requires 32-bit drivers, and a 64-bit OS requires 64-bit drivers.
What are the latest processors? - CORRECT ANSWER-i3, i5 , i7 Pentium Quad Core
Blue Screen of Death (BSOD) - CORRECT ANSWER-a Windows error that occurs in
kernel mode, is displayed against a blue screen, and causes the system to halt. The
error might be caused by problems with devices, device drivers, or a corrupted
Windows installation. also called a stop error. The computer can be restarted in safe
mode.
Lights present on a modem - CORRECT ANSWER-Power Light - indicate if its on
Management – 2025/2026
RAM vs ROM memory - CORRECT ANSWER-RAM is the random access memory that
is stored temporarily. ROM is the read-only memory which is permanent type of memory
storage for important data (e.g. the BIOS)
Volume isn't working? - CORRECT ANSWER-Check basic cables that aren't working. If
not, check the sound drivers and the volume itself.
Things needed if someone calls and asks if computer is slow? - CORRECT ANSWER-
Check if the computer turns on slow, if it is slow with a specific application, then run
against viruses, malware, etc, then check for available space in memory
What is a BIOS? - CORRECT ANSWER-Basic Input Output System
It is a separate component of the computer which loads the operating system and other
necessary modules for the computer into memory
Hardware components of a desktop/laptop - CORRECT ANSWER-Hardware
components are the motherboard, processor, RAM, monitor, mouse, soundcard,
keyboard, graphics, hard disk drive, power supply.
What are device drivers? - CORRECT ANSWER-Small programs stored on the hard
drive that tell the computer how to communicate with a specific hardware device such
as a printer, network card, or scanner. These drivers are installed on the hard drive
when the OS is first installed, or when new hardware is added to the system. A device
driver is written to work for a specific OS, such as Windows 8.1 or 7. In addition, a 32-bit
OS requires 32-bit drivers, and a 64-bit OS requires 64-bit drivers.
What are the latest processors? - CORRECT ANSWER-i3, i5 , i7 Pentium Quad Core
Blue Screen of Death (BSOD) - CORRECT ANSWER-a Windows error that occurs in
kernel mode, is displayed against a blue screen, and causes the system to halt. The
error might be caused by problems with devices, device drivers, or a corrupted
Windows installation. also called a stop error. The computer can be restarted in safe
mode.
Lights present on a modem - CORRECT ANSWER-Power Light - indicate if its on
