MCCA medical certification exam with correct answers

LETI Human Behavior Exam with
correct answers
REspect - correct answer ✔Tactical operation that we must show ALL
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people ALL of the time. |!| |!| |!| |!|




Respect - correct answer ✔Personal Value System
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S in S.A.F.E.R - correct answer ✔Safety
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A in S.A.F.E.R - correct answer ✔Attack
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F in S.A.F.E.R - correct answer ✔Flight
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E in S.A.F.E.R - correct answer ✔Excessive Repetition
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R in S.A.F.E.R - correct answer ✔Revised Priorities
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Communication - correct answer ✔An Exchange of information of messages
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by talk, gestures or writing; to make common or understandable
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Communication has 4 components: - correct answer ✔Sender, Message, |!| |!| |!| |!| |!| |!| |!| |!| |!|



Medium and Receiver; SMMR |!| |!| |!|




Verbal communication consists of what %? - correct answer ✔7%
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, Vocal communication consists of what %? - correct answer ✔38%
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Non-Verbal communication consists of what %? - correct answer ✔55%
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Effective communication needs what 2 components to occur? - correct
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answer ✔Attention and Listening
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List 5 things to never say to someone. - correct answer ✔1. Come Here
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2. You wouldn't understand
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3. Because, Those are the rules
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4. Its None of your business.
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5. What do you want me to do about it?
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6. Calm Down
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7. What's your problem?
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8. You never... or you always...
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9. I'm not going to say this again!
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10. I'm just doing this for your own good.
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11. Why don't you be reasonable?
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1st Part of the Eight Stop car method. - correct answer ✔1. Greeting
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2nd Part of the Eight Stop car method. - correct answer ✔2. Identification
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of You/ Department
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