Priority Dispatch
A _________ could be a referring agency, an alarm company, or a person that generally lacks
personal, direct knowledge bet was asked or told be someone else to summon help. -
ANS-Fourth-party caller
A basic premise of the NIMS is that all incidents begin and end locally, so - ANS-state and local
authorities should maintain command of the incidents
A delay in response to an active assailant situation to increase casualties and greater chaos
and confusion - ANS-true
A procedure that has been highly defined, structured, and placed into a reference system is
known as a - ANS-protocol
A transmitter antenna is required to receive radio signals - ANS-false
A tuner is used to "tune into" a specific bandwidth signal. Each tuning point is commonly called -
ANS-a channel
A vehicle fire inside a home garage should be classified as a vehicle fire - ANS-false
A wake-effect collision is a traffic collision directly involving one or more emergency vehicles -
ANS-false
Active listening requires the ETC to tune out distractions and focus on the caller's message -
ANS-true
Activity underload is a potential source of ETC stress - ANS-true
Airports typically have their own on-site fire/rescue response - ANS-true
All law enforcement/police calls are actual emergencies, regardless of whether they come in
over an emergency line or an administrative line - ANS-false
An ETC who is having flashbacks, bad dreams, and unwanted thoughts about a disturbing call
for more than four weeks is likely suffering from compassion fatigue - ANS-false
An incident requiring HAZMAT response involves - ANS-the release or escape of hazardous
material
An unlawful attack or attempted attack upon another person is - ANS-an assault
As an emergency telecommunicator, it is almost inevitable that you will deal with incident-related
distress at some point in your career - ANS-True
BLS response generally includes - ANS-airway positioning, CPR, splinting dressing, and other
initial first-aid care
Burnout is best described as - ANS-exhaustion (or inability to function normally) resulting from a
buildup of long-term stress
Call classification involves sorting and prioritizing calls for service based on incident type and
urgency - ANS-true
Cell phone networks are divided into specific areas called cells, each with its own -
ANS-antenna
Civil law exists to - ANS-resolve conflicts between individuals and /or organizations
Cognitive radio is also called a "smart" radio - ANS-true
Confidentiality breaches can result in legal action - ANS-true
, Continuing dispatch education should be an integral component of any emergency
communication center's QA/QI program - ANS-True
Continuing dispatch education should provide ETCs with - ANS-ongoing opportunities for
practice and feedback
Diction refers to - ANS-the choice of words and phrases used to communicate
During a disaster, the ICS provides an important framework for - ANS-maintaining command,
managing resources, and coordinating efforts
Emergency agencies are typically response agencies - ANS-false
Emergency number calls can be broadly classified into requests for which three types of
services - ANS-law enforcement/police, fire/rescue, and emergency medical services
ETC's are morally, and in many cases legally, obligated to - ANS-ensure confidentiality of
intimate/sensitive information about the caller/patient/victim
Every communication center should do a hazard analysis in order to - ANS-determine what
might be required if the PSAP is involved or affected be a disaster
Excited delirium is a very rare but potentially fatal condition that causes - ANS-bizarre and
aggressive behavior
Explaining to a caller what is happening and why should be avoided because it wastes valuable
time and increases response times - ANS-false
Failure to follow protocol can be as dangerous as not having a protocol to follw - ANS-true
Fire/rescue situations are unlikely to worsen before responders arrive - ANS-false
For many law enforcement/police calls, the most important characteristic of the event is -
ANS-the time elapsed since the incident occurred
For the caller, the perceived response time is often not as long as the actual response time -
ANS-false
Frequency band (or bandwidth) is - ANS-measured in hertz (Hz)
Given any specific type of incident, there must be no difference in - ANS-the level of service that
each calltaker in the agency provides
IAED ETC certification validates that you have the basic knowledge and kills necessary for an
entry-level position in an emergency communication center - ANS-true
If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify,
and coordinate the additional resources - ANS-False
If the communication center is directly affected by a disaster, it is unlikely that the surrounding
community will be affected in similar ways - ANS-false
In domestic disturbance/violence scenarios in which the caller is currently in danger, it may be
helpful to - ANS-ask the caller "yes" or "no" questions
IN norder to become a successful emergency telecommunicator, combination of the following is
required - ANS-training and temperament
In regard to legal negligence, causation is proven when - ANS-a direct link between the breach
of duty and the identified injury or damage is established
In terms of radio signals, frequency is - ANS-the number of electromagnetic waves that pass a
given point in one second
In the context of emergency telecommunication, ECCS stand for - ANS-Emotional Content and
Cooperation Score
A _________ could be a referring agency, an alarm company, or a person that generally lacks
personal, direct knowledge bet was asked or told be someone else to summon help. -
ANS-Fourth-party caller
A basic premise of the NIMS is that all incidents begin and end locally, so - ANS-state and local
authorities should maintain command of the incidents
A delay in response to an active assailant situation to increase casualties and greater chaos
and confusion - ANS-true
A procedure that has been highly defined, structured, and placed into a reference system is
known as a - ANS-protocol
A transmitter antenna is required to receive radio signals - ANS-false
A tuner is used to "tune into" a specific bandwidth signal. Each tuning point is commonly called -
ANS-a channel
A vehicle fire inside a home garage should be classified as a vehicle fire - ANS-false
A wake-effect collision is a traffic collision directly involving one or more emergency vehicles -
ANS-false
Active listening requires the ETC to tune out distractions and focus on the caller's message -
ANS-true
Activity underload is a potential source of ETC stress - ANS-true
Airports typically have their own on-site fire/rescue response - ANS-true
All law enforcement/police calls are actual emergencies, regardless of whether they come in
over an emergency line or an administrative line - ANS-false
An ETC who is having flashbacks, bad dreams, and unwanted thoughts about a disturbing call
for more than four weeks is likely suffering from compassion fatigue - ANS-false
An incident requiring HAZMAT response involves - ANS-the release or escape of hazardous
material
An unlawful attack or attempted attack upon another person is - ANS-an assault
As an emergency telecommunicator, it is almost inevitable that you will deal with incident-related
distress at some point in your career - ANS-True
BLS response generally includes - ANS-airway positioning, CPR, splinting dressing, and other
initial first-aid care
Burnout is best described as - ANS-exhaustion (or inability to function normally) resulting from a
buildup of long-term stress
Call classification involves sorting and prioritizing calls for service based on incident type and
urgency - ANS-true
Cell phone networks are divided into specific areas called cells, each with its own -
ANS-antenna
Civil law exists to - ANS-resolve conflicts between individuals and /or organizations
Cognitive radio is also called a "smart" radio - ANS-true
Confidentiality breaches can result in legal action - ANS-true
, Continuing dispatch education should be an integral component of any emergency
communication center's QA/QI program - ANS-True
Continuing dispatch education should provide ETCs with - ANS-ongoing opportunities for
practice and feedback
Diction refers to - ANS-the choice of words and phrases used to communicate
During a disaster, the ICS provides an important framework for - ANS-maintaining command,
managing resources, and coordinating efforts
Emergency agencies are typically response agencies - ANS-false
Emergency number calls can be broadly classified into requests for which three types of
services - ANS-law enforcement/police, fire/rescue, and emergency medical services
ETC's are morally, and in many cases legally, obligated to - ANS-ensure confidentiality of
intimate/sensitive information about the caller/patient/victim
Every communication center should do a hazard analysis in order to - ANS-determine what
might be required if the PSAP is involved or affected be a disaster
Excited delirium is a very rare but potentially fatal condition that causes - ANS-bizarre and
aggressive behavior
Explaining to a caller what is happening and why should be avoided because it wastes valuable
time and increases response times - ANS-false
Failure to follow protocol can be as dangerous as not having a protocol to follw - ANS-true
Fire/rescue situations are unlikely to worsen before responders arrive - ANS-false
For many law enforcement/police calls, the most important characteristic of the event is -
ANS-the time elapsed since the incident occurred
For the caller, the perceived response time is often not as long as the actual response time -
ANS-false
Frequency band (or bandwidth) is - ANS-measured in hertz (Hz)
Given any specific type of incident, there must be no difference in - ANS-the level of service that
each calltaker in the agency provides
IAED ETC certification validates that you have the basic knowledge and kills necessary for an
entry-level position in an emergency communication center - ANS-true
If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify,
and coordinate the additional resources - ANS-False
If the communication center is directly affected by a disaster, it is unlikely that the surrounding
community will be affected in similar ways - ANS-false
In domestic disturbance/violence scenarios in which the caller is currently in danger, it may be
helpful to - ANS-ask the caller "yes" or "no" questions
IN norder to become a successful emergency telecommunicator, combination of the following is
required - ANS-training and temperament
In regard to legal negligence, causation is proven when - ANS-a direct link between the breach
of duty and the identified injury or damage is established
In terms of radio signals, frequency is - ANS-the number of electromagnetic waves that pass a
given point in one second
In the context of emergency telecommunication, ECCS stand for - ANS-Emotional Content and
Cooperation Score
