Solved
Shift Huddles To discuss all goals and anything else the shift needs to be on the same page
about such as new promo items and this is also a time to recognize the team for goals achieved
and set.
T.R.E.D—T Target
Set goals, such as Sales, Speed, VOCS, Cleaning Tasks.
T.R.E.D—R Rush Ready
Makes sure everything is stocked (paper goods, food prepped, and aces in their places)
T.R.E.D—E Equipment
Make sure all headsets, grills, fryer, hot wells, and cold wells are working properly.
T.R.E.D—D Deployment
All people are deployed in the right spot, hence, ACES IN THEIR PLACES.
, E.A.R.S—E Explore
What is the gap?
Avoid jumping to conclusions
Listen to various opinions to gain understanding
Review written data to understand the issue
E.A.R.S—A Analyze
Why is there a gap?
Help identify and understand root causes
Help identify recurring problems
Consider several possible causes of gaps.
E.A.R.S—R What actions are needed?
E.A.R.S—S Make it stick.
How to make it a habit.
Give frequent feedback about progress on plans
Follow-up on action plans by repeating EARS
Use recognition for small successes towards goals