BHA2110
HC Operations & Process Improvement
Comprehensive Finals Test (Qns & Ans)
2025
1. Which of the following methodologies focuses on reducing
waste and improving efficiency in healthcare processes?
- A. Six Sigma
- B. Lean
- C. Total Quality Management (TQM)
- D. Balanced Scorecard
ANS: B. Lean
©/2025
, Rationale: Lean methodology focuses on reducing waste and
improving efficiency in processes by identifying and eliminating
non-value-added activities.
2. What is the primary goal of process improvement in
healthcare operations?
- A. Increasing operational costs
- B. Enhancing patient safety and quality of care
- C. Reducing employee workload
- D. Increasing regulatory compliance
ANS: B. Enhancing patient safety and quality of care
Rationale: The primary goal of process improvement in
healthcare operations is to enhance patient safety and the quality
of care provided.
Fill-in-the-Blank Questions
3. The __________ cycle, also known as the Plan-Do-Check-Act
(PDCA) cycle, is a continuous quality improvement model used
to improve healthcare processes.
ANS: Deming
©/2025
, Rationale: The Deming cycle, also known as the Plan-Do-
Check-Act (PDCA) cycle, is a continuous quality improvement
model used to improve processes by systematically testing
changes.
4. In healthcare operations, __________ is the systematic
analysis of work activities to identify and eliminate inefficiencies.
ANS: process mapping
Rationale: Process mapping involves the systematic analysis
of work activities to identify and eliminate inefficiencies, helping
to improve workflow and performance.
True/False Questions
5. True or False: The use of electronic health records (EHRs) has
led to improvements in the efficiency of healthcare operations.
ANS: True
Rationale: The use of electronic health records (EHRs) has
improved the efficiency of healthcare operations by streamlining
data entry, retrieval, and sharing processes.
6. True or False: Total Quality Management (TQM) focuses
solely on meeting regulatory requirements and standards.
©/2025
, ANS: False
Rationale: Total Quality Management (TQM) focuses on
continuous improvement in all aspects of an organization's
operations, beyond just meeting regulatory requirements and
standards.
Multiple Response Questions
7. Which of the following tools are commonly used in process
improvement initiatives in healthcare? (Select all that apply)
- A. Root cause analysis
- B. Pareto charts
- C. Gantt charts
- D. Fishbone diagrams
ANSs: A, B, D
Rationale: Common tools used in process improvement
initiatives include root cause analysis, Pareto charts, and fishbone
diagrams. Gantt charts are primarily used for project management.
8. Which of the following are benefits of implementing process
improvement strategies in healthcare? (Select all that apply)
- A. Improved patient outcomes
©/2025
HC Operations & Process Improvement
Comprehensive Finals Test (Qns & Ans)
2025
1. Which of the following methodologies focuses on reducing
waste and improving efficiency in healthcare processes?
- A. Six Sigma
- B. Lean
- C. Total Quality Management (TQM)
- D. Balanced Scorecard
ANS: B. Lean
©/2025
, Rationale: Lean methodology focuses on reducing waste and
improving efficiency in processes by identifying and eliminating
non-value-added activities.
2. What is the primary goal of process improvement in
healthcare operations?
- A. Increasing operational costs
- B. Enhancing patient safety and quality of care
- C. Reducing employee workload
- D. Increasing regulatory compliance
ANS: B. Enhancing patient safety and quality of care
Rationale: The primary goal of process improvement in
healthcare operations is to enhance patient safety and the quality
of care provided.
Fill-in-the-Blank Questions
3. The __________ cycle, also known as the Plan-Do-Check-Act
(PDCA) cycle, is a continuous quality improvement model used
to improve healthcare processes.
ANS: Deming
©/2025
, Rationale: The Deming cycle, also known as the Plan-Do-
Check-Act (PDCA) cycle, is a continuous quality improvement
model used to improve processes by systematically testing
changes.
4. In healthcare operations, __________ is the systematic
analysis of work activities to identify and eliminate inefficiencies.
ANS: process mapping
Rationale: Process mapping involves the systematic analysis
of work activities to identify and eliminate inefficiencies, helping
to improve workflow and performance.
True/False Questions
5. True or False: The use of electronic health records (EHRs) has
led to improvements in the efficiency of healthcare operations.
ANS: True
Rationale: The use of electronic health records (EHRs) has
improved the efficiency of healthcare operations by streamlining
data entry, retrieval, and sharing processes.
6. True or False: Total Quality Management (TQM) focuses
solely on meeting regulatory requirements and standards.
©/2025
, ANS: False
Rationale: Total Quality Management (TQM) focuses on
continuous improvement in all aspects of an organization's
operations, beyond just meeting regulatory requirements and
standards.
Multiple Response Questions
7. Which of the following tools are commonly used in process
improvement initiatives in healthcare? (Select all that apply)
- A. Root cause analysis
- B. Pareto charts
- C. Gantt charts
- D. Fishbone diagrams
ANSs: A, B, D
Rationale: Common tools used in process improvement
initiatives include root cause analysis, Pareto charts, and fishbone
diagrams. Gantt charts are primarily used for project management.
8. Which of the following are benefits of implementing process
improvement strategies in healthcare? (Select all that apply)
- A. Improved patient outcomes
©/2025
