Dell Client Foundations Exam | Latest Update 2025 /
2026 | Questions with Correct Answers | A Grade
Why can't the values in BIOS be saved when it shows as manufacturing mode? -
✔✔ANSW✔✔..The system board jumper is at SERVICE_MODE state.
How will the Dell Command Utility Update help customers? - ✔✔ANSW✔✔..NOT Dell
Command Utility Update will check online for the latest Operating System updates and
download and install the updates.
State True or False: BIOS Recovery can be used to recover from a No Boot/No POST
failure which could be caused by a corrupted BIOS. - ✔✔ANSW✔✔..True
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and
determine that the LCD panel is faulty. What troubleshooting steps will you follow before
replacing the LCD Assembly? - ✔✔ANSW✔✔..NOT Run ePSA, but press Esc to stop
testing and regain control of the cursor. Double tap on the screen and see if the cursor
moves to your pressed location. That will determine if hardware is needed to be
replaced or it is a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering on the system.
Choose all that apply: Which of the following statements are true about Latitude Self-
Heal recovery? - ✔✔ANSW✔✔..NOT When self-heal is triggered, system will auto
power-on with a blank screen, reboots a couple of times - notice the LED lights (Power,
Wi-Fi, HDD, and so on).
How do you perform a Latitude Self-Heal Recovery? - ✔✔ANSW✔✔..Unplug the AC
adapter & remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release
the flea power --> Plug-in the AC adapter.
What is BIOS Auto-Recovery? - ✔✔ANSW✔✔..NOT BIOS Auto-Recovery is an manual
recovery process occurring if BIOS image integrity has failed while booting.
Which is the easiest way to verify the functionality of system board during memory
failure? - ✔✔ANSW✔✔..NOT By swapping the system board.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode
(SMMM)? - ✔✔ANSW✔✔..NOT If BT card is not ordered with the system.
, Name the tool that can successfully repair and ignore defective memory areas by
masking the address from system usage. - ✔✔ANSW✔✔..NOT ePSA.
State True or False: After replacing the system board on a Chromebook, you will need
to execute RMA Shim to set VPD information and install the Chrome OS. -
✔✔ANSW✔✔..True
Choose all that apply: What is correct about Intel Optane Memory? -
✔✔ANSW✔✔..NOT It is a system acceleration solution for new 7th Gen Intel Core-I
processor & Chipset platforms.
Choose all that apply: Which of the following items are not affected by the RTC Reset? -
✔✔ANSW✔✔..NOT Service Tag.
NOT Enable Legacy Option ROMs.
NOT Ownership Tag.
NOT Admin Password.
asset tag
boot list
secure boot enable
Choose all that apply: What are the key functions of the BIOS (Basic Input/output
System)? - ✔✔ANSW✔✔..NOT Identify the system devices.
NOT Activate the system devices.
_____________ is a condition in which one or more drives in a RAID array contains
data errors, and another drive in the array is no longer an active member of the array
due to drive failure, foreign configuration, drive removal, or any other reason. -
✔✔ANSW✔✔..NOT Predictive Drive Failure.
BIOS Recovery 2 from Hard Drive option can be disabled in ____________. -
✔✔ANSW✔✔..NOT dos
How do you access BIOS or System Setup on Latitude portable systems without a
keyboard? - ✔✔ANSW✔✔..NOT Press the power button and then press the Windows
button before the Dell logo is displayed.
Choose all that apply: The PC Doctor USB solution offers: - ✔✔ANSW✔✔..NOT Backup
and Restore.
NOT Individual Diagnostics.
If recovery image from both system primary hard drive and external USB key is present,
which image will the BIOS Recovery 2 tool select? - ✔✔ANSW✔✔..Recovery Image
from external USB Key.
2026 | Questions with Correct Answers | A Grade
Why can't the values in BIOS be saved when it shows as manufacturing mode? -
✔✔ANSW✔✔..The system board jumper is at SERVICE_MODE state.
How will the Dell Command Utility Update help customers? - ✔✔ANSW✔✔..NOT Dell
Command Utility Update will check online for the latest Operating System updates and
download and install the updates.
State True or False: BIOS Recovery can be used to recover from a No Boot/No POST
failure which could be caused by a corrupted BIOS. - ✔✔ANSW✔✔..True
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and
determine that the LCD panel is faulty. What troubleshooting steps will you follow before
replacing the LCD Assembly? - ✔✔ANSW✔✔..NOT Run ePSA, but press Esc to stop
testing and regain control of the cursor. Double tap on the screen and see if the cursor
moves to your pressed location. That will determine if hardware is needed to be
replaced or it is a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering on the system.
Choose all that apply: Which of the following statements are true about Latitude Self-
Heal recovery? - ✔✔ANSW✔✔..NOT When self-heal is triggered, system will auto
power-on with a blank screen, reboots a couple of times - notice the LED lights (Power,
Wi-Fi, HDD, and so on).
How do you perform a Latitude Self-Heal Recovery? - ✔✔ANSW✔✔..Unplug the AC
adapter & remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release
the flea power --> Plug-in the AC adapter.
What is BIOS Auto-Recovery? - ✔✔ANSW✔✔..NOT BIOS Auto-Recovery is an manual
recovery process occurring if BIOS image integrity has failed while booting.
Which is the easiest way to verify the functionality of system board during memory
failure? - ✔✔ANSW✔✔..NOT By swapping the system board.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode
(SMMM)? - ✔✔ANSW✔✔..NOT If BT card is not ordered with the system.
, Name the tool that can successfully repair and ignore defective memory areas by
masking the address from system usage. - ✔✔ANSW✔✔..NOT ePSA.
State True or False: After replacing the system board on a Chromebook, you will need
to execute RMA Shim to set VPD information and install the Chrome OS. -
✔✔ANSW✔✔..True
Choose all that apply: What is correct about Intel Optane Memory? -
✔✔ANSW✔✔..NOT It is a system acceleration solution for new 7th Gen Intel Core-I
processor & Chipset platforms.
Choose all that apply: Which of the following items are not affected by the RTC Reset? -
✔✔ANSW✔✔..NOT Service Tag.
NOT Enable Legacy Option ROMs.
NOT Ownership Tag.
NOT Admin Password.
asset tag
boot list
secure boot enable
Choose all that apply: What are the key functions of the BIOS (Basic Input/output
System)? - ✔✔ANSW✔✔..NOT Identify the system devices.
NOT Activate the system devices.
_____________ is a condition in which one or more drives in a RAID array contains
data errors, and another drive in the array is no longer an active member of the array
due to drive failure, foreign configuration, drive removal, or any other reason. -
✔✔ANSW✔✔..NOT Predictive Drive Failure.
BIOS Recovery 2 from Hard Drive option can be disabled in ____________. -
✔✔ANSW✔✔..NOT dos
How do you access BIOS or System Setup on Latitude portable systems without a
keyboard? - ✔✔ANSW✔✔..NOT Press the power button and then press the Windows
button before the Dell logo is displayed.
Choose all that apply: The PC Doctor USB solution offers: - ✔✔ANSW✔✔..NOT Backup
and Restore.
NOT Individual Diagnostics.
If recovery image from both system primary hard drive and external USB key is present,
which image will the BIOS Recovery 2 tool select? - ✔✔ANSW✔✔..Recovery Image
from external USB Key.
