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ServiceNow HRSD Practice Exam questions with
verified answers latest update
What are the departments related to HR - (answer)1. HR
2. Legal
3. Payroll
4. Employee Relations
5. IT
6. Facilities
How does ServiceNow optimize HR Service Delivery? - (answer)ServiceNow HRSD
improves the employee experience by automating routine tasks, providing tools
that help HR professionals deliver various HR services and timely communications
to employees
What can employees search in Employee Service Center? - (answer)1. HR
Knowledge
2. Chat with HR
3. Ask a question
4. Submit HR Requests
5. and More
Who uses ServiceNow HRSD? - (answer)1. Employees or Workers
2. HR Professionals
, 2
3. Other Departments
4. Leadership
What can employees or workers do with HRSD? - (answer)Submits requests,
completes tasks, and reviews status using the Employee Service Center.
Searches the knowledge base
What can HR Professionals do with HRSD? - (answer)Work HR cases to answer
questions or fulfill requests
Examples: Benefits, Employee Relations, Payroll
What can other departments do with HRSD? - (answer)Work assigned HR Tasks
Example: Grant access to system
What can leadership do with HRSD? - (answer)Monitor Progress
Make strategic decisions for HR
What are the 3 benefits of ServiceNow HRSD? - (answer)1. Automate HR
Interactions
2. Manage, Track, and Prioritize HR Work
, 3
3. Employee Service Center
What is the HR Case and Knowledge Management? - (answer)Also called HR Core,
is the primary set of applications used by HR. It allows for HR Case management,
benefits tracking, HR Skills management, HR administration, and more.
Note: HR Security is also activated when the core HR Application is enabled.
What is the Employee Service Center? - (answer)Optional way for employees to
engage with HR. It allows employees to access their employee profile, request HR
services, and search the HR Knowledge Base
Examples: Search Knowledge, Submit Requests
What is Life Cycle Events? - (answer)Also called Enterprise Onboarding and
Transitions, is an optional application that allows you to automate and streamline
employee onboarding and other lifecycle event activities across departments.
Additionally, an onboarding dashboard has been created to monitor lifecycle
event activities
Examples: Employee Onboarding, Leave of Absence
Define HR Integrations in ServiceNow HRSD - (answer)Is an optional application
that works behind the scenes to synchronize ServiceNow with external HR
systems
, 4
Examples: Pull employee data from an external HCM system, Push updates to
external system
Define HR Performance Analytics Content Pack - (answer)Is an optional
application that measures HR Key Performance Indicators (KPIs) regularly to track
performance over time. HR Performance Analytics requires a separate
subscription to the Premium Performance Analytics application
Examples: Active HR Cases per week, Average Open Backlog
What is Employee Document Management? - (answer)Is an optional application
that provides a central location for storing and managing employee documents.
Documents created or submitted via an HR Case can be transferred into the
document management system manually or automatically. When paired with HR
Service Delivery, the application is integrated within the HR user interface and
utilizes the HR Profile, HR Criteria, and HR Services.
Examples: Tuition Receipts, Non-disclosure agreement
True or False: Human Resource Applications are scoped - (answer)TRUE
Scoped applications provide an additional layer of control over HR Data
HR can move at their desired pace, independent of IT
ServiceNow HRSD Practice Exam questions with
verified answers latest update
What are the departments related to HR - (answer)1. HR
2. Legal
3. Payroll
4. Employee Relations
5. IT
6. Facilities
How does ServiceNow optimize HR Service Delivery? - (answer)ServiceNow HRSD
improves the employee experience by automating routine tasks, providing tools
that help HR professionals deliver various HR services and timely communications
to employees
What can employees search in Employee Service Center? - (answer)1. HR
Knowledge
2. Chat with HR
3. Ask a question
4. Submit HR Requests
5. and More
Who uses ServiceNow HRSD? - (answer)1. Employees or Workers
2. HR Professionals
, 2
3. Other Departments
4. Leadership
What can employees or workers do with HRSD? - (answer)Submits requests,
completes tasks, and reviews status using the Employee Service Center.
Searches the knowledge base
What can HR Professionals do with HRSD? - (answer)Work HR cases to answer
questions or fulfill requests
Examples: Benefits, Employee Relations, Payroll
What can other departments do with HRSD? - (answer)Work assigned HR Tasks
Example: Grant access to system
What can leadership do with HRSD? - (answer)Monitor Progress
Make strategic decisions for HR
What are the 3 benefits of ServiceNow HRSD? - (answer)1. Automate HR
Interactions
2. Manage, Track, and Prioritize HR Work
, 3
3. Employee Service Center
What is the HR Case and Knowledge Management? - (answer)Also called HR Core,
is the primary set of applications used by HR. It allows for HR Case management,
benefits tracking, HR Skills management, HR administration, and more.
Note: HR Security is also activated when the core HR Application is enabled.
What is the Employee Service Center? - (answer)Optional way for employees to
engage with HR. It allows employees to access their employee profile, request HR
services, and search the HR Knowledge Base
Examples: Search Knowledge, Submit Requests
What is Life Cycle Events? - (answer)Also called Enterprise Onboarding and
Transitions, is an optional application that allows you to automate and streamline
employee onboarding and other lifecycle event activities across departments.
Additionally, an onboarding dashboard has been created to monitor lifecycle
event activities
Examples: Employee Onboarding, Leave of Absence
Define HR Integrations in ServiceNow HRSD - (answer)Is an optional application
that works behind the scenes to synchronize ServiceNow with external HR
systems
, 4
Examples: Pull employee data from an external HCM system, Push updates to
external system
Define HR Performance Analytics Content Pack - (answer)Is an optional
application that measures HR Key Performance Indicators (KPIs) regularly to track
performance over time. HR Performance Analytics requires a separate
subscription to the Premium Performance Analytics application
Examples: Active HR Cases per week, Average Open Backlog
What is Employee Document Management? - (answer)Is an optional application
that provides a central location for storing and managing employee documents.
Documents created or submitted via an HR Case can be transferred into the
document management system manually or automatically. When paired with HR
Service Delivery, the application is integrated within the HR user interface and
utilizes the HR Profile, HR Criteria, and HR Services.
Examples: Tuition Receipts, Non-disclosure agreement
True or False: Human Resource Applications are scoped - (answer)TRUE
Scoped applications provide an additional layer of control over HR Data
HR can move at their desired pace, independent of IT
