Technicians should not decide they will be able to restore a damaged item until they have
_______________________ the item and communicated with the customer. - Answers pretested
The restoration company works for the property owner, who is the primary customer. A secondary
customer is the _______________________ _______________________ when the property owner is an
_______________________. - Answers insurance carrier.
insured
Smoke and soot particles are visual by-products of _______________________
_______________________. - Answers incomplete combustion
Heat, fuel and oxygen are the key elements required for _______________________. - Answers
combustion
The particle size range of combustion smoke particles is _______________________ to
_______________________ microns. - Answers .1 to 4
The general categories into which I'll smoke residues may be placed PAH and
_______________________. - Answers soot
Both PAH and particles have been reported to be _______________________ to humans. - Answers
carcinogenic
A very difficult smoke odor for technicians to overcome is the _______________________
_______________________ order, also called "psychological" odor. - Answers heightened awareness
To remove high levels of protein odor from surfaces, _______________________
_______________________ is usually required for cleaning protein residues. - Answers wet cleaning
When burned, this material will produce a thick, heavy blacks smeary residue.
_______________________ - Answers synthetic
Factors to consider in determining the degree of smoke contamination throughout a structure are the
air _______________________ and _______________________ generated during combustion. -
Answers pressures; combustion
The severity of soot contamination increases with a _______________________ of oxygen and
decreases when a _______________________ _______________________ of oxygen is present during
the fire. - Answers lack; greater quantity