HDI Practice Questions with 100% Correct
Solutions
Define ethics in business - ANSWER Refers to abiding by principles and codes that guides
how members of an organization are expected to behave
Define emotional intelligence(EI) - ANSWER The ability to recognize and know " in the
moment" what emotions you are feeling and what they mean
Describe Self- Awareness - ANSWER Helps to provide a framework and foundation in
which other competencies grow upon. This involves self-assessment of oneself, having
self-regard, and being optimistic
Describe Emotional Connection - ANSWER Involves relationship building through
empathetic listening and communication
Describe emotional hijack - ANSWER a perceived threat, whether it is real or not, from a
situation or person.
Define switch tasking - ANSWER The tendency to switch between tasks before one is
completed
Define distraction management - ANSWER Being aware of one's distractions throughout
the day that deter a person from accomplishing his/her tasks, plans, goals, or objectives
Define effective time management - ANSWER the act of prioritizing tasks and limiting
distractions in order to maximize the return on personal efficiency and productivity
,Define strategic planning - ANSWER an organized process(occurring at the management
level) to define the organizations desired future state, the high-level goals and
objectives of the organization, and the sequence of actions and tasks to achieve them
Define strategy - ANSWER a documented plan of action to bring about a future state,
such as the organization's goals and objectives
Vision statement - ANSWER a documented view of the future state of the organization
or business unit. It reflects the "ideal" picture of what the organization wants to become
as viewed by its stakeholders
mission statement - ANSWER a formal, short written statement about the strategic
purpose of an organization or business unit.
goals - ANSWER the outcomes an organization wants to achieve. The desired endpoint
in the support of your strategy
objectives - ANSWER are the milestones to measure progress towards achieving goals
policy - ANSWER defines what is or not permitted within an organization. It establishes
expectations and limitations related to behavior
Team - ANSWER a group of people working toward a common goal
Stress - ANSWER an individuals response to changes or external influences. It is a natural
physiological occurrence and can have both positive and negative effects
automation - ANSWER the technique, method, or system of operating or controlling a
process by highly automatic means, reducing human intervention to a minimum
, bots - ANSWER a computer program designed to simulate conversation with human
users, especially over the internet.
artificial intelligence - ANSWER the theory and development of computer systems with
the ability to perform tasks that normally require human intelligence, such as visual
perception, speech recognition, decision- making, and translation between languages
machine learning - ANSWER the sub-field of computer science that gives computers the
ability to learn without being explicitly programmed
cloud services - ANSWER set of services offered via a network and a distributed
computing environment where the services are provided via a real infrastructure
monitoring and alerting systems - ANSWER software used to check a network system's
logs and/or performance.
process - ANSWER a structured set of activities designed to accomplish a specific
objective which may create value for the customer or stakeholder
procedure - ANSWER a documented set of steps that defines how to perform a process
work instructions - ANSWER describes how to perform steps or tasks that are outlined in
a procedure, such as completing a PO or ordering supplies
service management - ANSWER a set of specialized organizational capabilities for
providing value to customers in the form of services
Solutions
Define ethics in business - ANSWER Refers to abiding by principles and codes that guides
how members of an organization are expected to behave
Define emotional intelligence(EI) - ANSWER The ability to recognize and know " in the
moment" what emotions you are feeling and what they mean
Describe Self- Awareness - ANSWER Helps to provide a framework and foundation in
which other competencies grow upon. This involves self-assessment of oneself, having
self-regard, and being optimistic
Describe Emotional Connection - ANSWER Involves relationship building through
empathetic listening and communication
Describe emotional hijack - ANSWER a perceived threat, whether it is real or not, from a
situation or person.
Define switch tasking - ANSWER The tendency to switch between tasks before one is
completed
Define distraction management - ANSWER Being aware of one's distractions throughout
the day that deter a person from accomplishing his/her tasks, plans, goals, or objectives
Define effective time management - ANSWER the act of prioritizing tasks and limiting
distractions in order to maximize the return on personal efficiency and productivity
,Define strategic planning - ANSWER an organized process(occurring at the management
level) to define the organizations desired future state, the high-level goals and
objectives of the organization, and the sequence of actions and tasks to achieve them
Define strategy - ANSWER a documented plan of action to bring about a future state,
such as the organization's goals and objectives
Vision statement - ANSWER a documented view of the future state of the organization
or business unit. It reflects the "ideal" picture of what the organization wants to become
as viewed by its stakeholders
mission statement - ANSWER a formal, short written statement about the strategic
purpose of an organization or business unit.
goals - ANSWER the outcomes an organization wants to achieve. The desired endpoint
in the support of your strategy
objectives - ANSWER are the milestones to measure progress towards achieving goals
policy - ANSWER defines what is or not permitted within an organization. It establishes
expectations and limitations related to behavior
Team - ANSWER a group of people working toward a common goal
Stress - ANSWER an individuals response to changes or external influences. It is a natural
physiological occurrence and can have both positive and negative effects
automation - ANSWER the technique, method, or system of operating or controlling a
process by highly automatic means, reducing human intervention to a minimum
, bots - ANSWER a computer program designed to simulate conversation with human
users, especially over the internet.
artificial intelligence - ANSWER the theory and development of computer systems with
the ability to perform tasks that normally require human intelligence, such as visual
perception, speech recognition, decision- making, and translation between languages
machine learning - ANSWER the sub-field of computer science that gives computers the
ability to learn without being explicitly programmed
cloud services - ANSWER set of services offered via a network and a distributed
computing environment where the services are provided via a real infrastructure
monitoring and alerting systems - ANSWER software used to check a network system's
logs and/or performance.
process - ANSWER a structured set of activities designed to accomplish a specific
objective which may create value for the customer or stakeholder
procedure - ANSWER a documented set of steps that defines how to perform a process
work instructions - ANSWER describes how to perform steps or tasks that are outlined in
a procedure, such as completing a PO or ordering supplies
service management - ANSWER a set of specialized organizational capabilities for
providing value to customers in the form of services
