©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
HFT4253 Exam 2 FSU Questions With
Correct Answers 100% Verified.
A guest reserves two rooms for ten nights. What is the number of room nights reserved by the
guest? - Answer✔20
When is an information system considered to be an interfaced system? - Answer✔When it
shares its data electronically with another system
What is true about the overbooking of hotel rooms? - Answer✔It can result in walked guests
What would be the impact of FOM instituting an effective upsell program in a hotel? -
Answer✔Increased levels of room revenue
What is the industry term for a guest who makes a room reservation but fails to cancel or does
not arrive at the hotel on the date of the confirmed reservation? - Answer✔No-Show
What is true about a hotel that is "on change"? - Answer✔It is vacant and not yet cleaned
In a 150-room hotel with housekeeping labor costs of $8000 and 2500 rooms sold in a month,
what would be the hotel's housekeeping labor costs per occupied room for that month? -
Answer✔$3.20
What is a guest seeking to communicate with a "DND" sign placed on the outside of the guest's
door? - Answer✔Do not clean this room now
Who usually maintains the washers and dryers placed in a hotel's guest laundry? - Answer✔An
outside vendor
Maintenance that must be performed immediately to minimize damage to a hotel is referred to
as: - Answer✔Emergency Maintenance
Which group of employees will most often initiate the largest numbers of work orders? -
Answer✔Housekeeping
Cleaning a dryer's lint trap is an example of a PM activity. How often should it be performed? -
Answer✔Daily
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
Which type of water-related cost is most closely related to a hotel's water usage costs? -
Answer✔Sewage costs
Where does the Front Office report to? - Answer✔Director of Rooms
When does the day officially end at a hotel? - Answer✔When the night audit starts
What are the two parts of housekeeping? - Answer✔Public Spaces and Guest Room Attendants
What is the average time to clean a hotel room? - Answer✔30 minutes
What is the BEO? - Answer✔Banquet Event Order
Clean and Vacant: - Answer✔Ready for a guest
On Charge - Answer✔Vacant but not clean
Who should be careful about blood born pathogens (HIV)? - Answer✔Everyone
Which department of the hotel has the highest rate of injury? - Answer✔Housekeeping
What is referred to as terry? - Answer✔Towels and Washcloths made of cotton
How much Par should a hotel have at all times? - Answer✔3
What is a Reg-Card? - Answer✔Registration Card
What is a folio? - Answer✔The guest's bill-room rate, services or purchases, etc.
How many rooms does a housekeeping employee clean per day? - Answer✔About 15 rooms
What is the name of the rate at which a room is sold when no discounts are offered to the
room's buyer? - Answer✔Rack rate
Which type of rate would a hotel offer an airline company that wishes to house one of its five-
person flight crews every night for a period of one year? - Answer✔Contract Rate
What does a STAR report evaluate? - Answer✔A hotel's sales and marketing team's results in
relation to those of other hotels
In the lodging industry, what is the meaning of the term "room mix"? - Answer✔The ratio of
room types in a hotel
A CVB is typically funded by what? - Answer✔Hotel Occupancy Tax
What is the purpose of MSDS? - Answer✔To inform/describe potential hazards and the best
ways to handle chemicals or toxic substances
15 rooms in a shift consisting of 7 hours and a 1 hour break, what is the cleaning time in
minutes per room? - Answer✔28 minutes
2|Page
HFT4253 Exam 2 FSU Questions With
Correct Answers 100% Verified.
A guest reserves two rooms for ten nights. What is the number of room nights reserved by the
guest? - Answer✔20
When is an information system considered to be an interfaced system? - Answer✔When it
shares its data electronically with another system
What is true about the overbooking of hotel rooms? - Answer✔It can result in walked guests
What would be the impact of FOM instituting an effective upsell program in a hotel? -
Answer✔Increased levels of room revenue
What is the industry term for a guest who makes a room reservation but fails to cancel or does
not arrive at the hotel on the date of the confirmed reservation? - Answer✔No-Show
What is true about a hotel that is "on change"? - Answer✔It is vacant and not yet cleaned
In a 150-room hotel with housekeeping labor costs of $8000 and 2500 rooms sold in a month,
what would be the hotel's housekeeping labor costs per occupied room for that month? -
Answer✔$3.20
What is a guest seeking to communicate with a "DND" sign placed on the outside of the guest's
door? - Answer✔Do not clean this room now
Who usually maintains the washers and dryers placed in a hotel's guest laundry? - Answer✔An
outside vendor
Maintenance that must be performed immediately to minimize damage to a hotel is referred to
as: - Answer✔Emergency Maintenance
Which group of employees will most often initiate the largest numbers of work orders? -
Answer✔Housekeeping
Cleaning a dryer's lint trap is an example of a PM activity. How often should it be performed? -
Answer✔Daily
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
Which type of water-related cost is most closely related to a hotel's water usage costs? -
Answer✔Sewage costs
Where does the Front Office report to? - Answer✔Director of Rooms
When does the day officially end at a hotel? - Answer✔When the night audit starts
What are the two parts of housekeeping? - Answer✔Public Spaces and Guest Room Attendants
What is the average time to clean a hotel room? - Answer✔30 minutes
What is the BEO? - Answer✔Banquet Event Order
Clean and Vacant: - Answer✔Ready for a guest
On Charge - Answer✔Vacant but not clean
Who should be careful about blood born pathogens (HIV)? - Answer✔Everyone
Which department of the hotel has the highest rate of injury? - Answer✔Housekeeping
What is referred to as terry? - Answer✔Towels and Washcloths made of cotton
How much Par should a hotel have at all times? - Answer✔3
What is a Reg-Card? - Answer✔Registration Card
What is a folio? - Answer✔The guest's bill-room rate, services or purchases, etc.
How many rooms does a housekeeping employee clean per day? - Answer✔About 15 rooms
What is the name of the rate at which a room is sold when no discounts are offered to the
room's buyer? - Answer✔Rack rate
Which type of rate would a hotel offer an airline company that wishes to house one of its five-
person flight crews every night for a period of one year? - Answer✔Contract Rate
What does a STAR report evaluate? - Answer✔A hotel's sales and marketing team's results in
relation to those of other hotels
In the lodging industry, what is the meaning of the term "room mix"? - Answer✔The ratio of
room types in a hotel
A CVB is typically funded by what? - Answer✔Hotel Occupancy Tax
What is the purpose of MSDS? - Answer✔To inform/describe potential hazards and the best
ways to handle chemicals or toxic substances
15 rooms in a shift consisting of 7 hours and a 1 hour break, what is the cleaning time in
minutes per room? - Answer✔28 minutes
2|Page
