ASAP PACE Certification (2025/2026)
10 Tips for Being a Leader People Want to Support - ANS-1. Make leadership part of your job
2. Empower the team
3. Don't blame, criticize, humiliate or complain about people
4. Don't brush off complaints
5. Praise improvement, even minor
6. Be a good listener
7. Stand up for your team members
8. Respect other people's ideas and opinions
9. When you are wrong or make a mistake, admit it
10. Be upbeat. Project confidence and optimism
3 Reasons for Disorganization - ANS-1. You have too much stuff (Declutter)
2. The things you have don't have a place where they belong (Pick a Place)
3. You don't put things back where they belong (Put Things Back)
4 Communication Styles - ANS-1. The Director
2. The Socializer
3. The Thinker
4. The Relator
5 Levels of Leadership (John Maxwell) - ANS-1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
5 Options for Processing Email - ANS-1. Delete it
2. Delegate it
3. Do it (2 min or less)
4. Delay it (more than 2 min to complete)
5. Archive it (doesn't require response or action)
5 Stages of Project Management - ANS-1. Initiating
2. Planning (longest)
3. Executing (delegation)
4. Monitoring and Controlling
5. Closing
Acceptable Use Policy - ANS-Rules for computer use
Action Planning - ANS-Tasks, timelines, standards, assignments, resources required, supporting
factors and stakeholders, obstacles and possible restraining forces
Action-Centered Leadership - ANS-3 intertwined goals
1. Achieve the task
2. Develop the skills of the team members
3. Build and maintain an effective team
, Activity (or Utilization) Log - ANS-Logs all activity in a given day
Adware - ANS-Clutters your screen with unwanted advertisements, banners or pop-up windows
Antivirus Software - ANS-Finds and removes a variety of viruses from your computer while
scanning for potential threats
Archives - ANS-Used to organize messages you want to be able to access later on, but which
have already been processed
Assumptions - ANS-Ideas that are formed without valid evidence to back them up
Asynchronous Digital Communication - ANS-Someone posts a message that someone reads
later (email, recorded video)
Background Tasking - ANS-Tasks that can be done simultaneously because one or both of them
does not require mental effort
Batching - ANS-Process of doing all items that are similar in nature in one period of time to
reduce ramp up and slow down time
Behaviors to Increase Effectiveness (Stephen Covey) - ANS-1. Be proactive
2. Begin with the end in mind
3. Put first things first
4. Think win/win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
Body Language (% of meaning) - ANS-55%
Body Language Elements - ANS-Eye Contact, Facial Expression, Positioning, Gestures
Boolean Criteria (Digital Research) - ANS-"And" narrows results to only results that include both
"Or" expands results to include either term
"Not" restricts results from one of the terms but not the other
Browser - ANS-Your interface to the vast collection of information enabling you to easily view
web pages and navigate web sites using controls and menus
Business Productivity Tools - ANS-Office (O365)
G Suite
Adobe
Business Writing Process - ANS-Prepare > Produce > Proof
Business Writing Process: Common Errors / Mistakes - ANS-Spelling
Grammar
Vocabulary
Style
Format
Business Writing Process: Prepare Element - ANS-The purpose
The reader
The information
Outlining
Business Writing Process: Produce Element - ANS-Create first draft
Remove distractions
Utilize templates
Stop self-criticism
10 Tips for Being a Leader People Want to Support - ANS-1. Make leadership part of your job
2. Empower the team
3. Don't blame, criticize, humiliate or complain about people
4. Don't brush off complaints
5. Praise improvement, even minor
6. Be a good listener
7. Stand up for your team members
8. Respect other people's ideas and opinions
9. When you are wrong or make a mistake, admit it
10. Be upbeat. Project confidence and optimism
3 Reasons for Disorganization - ANS-1. You have too much stuff (Declutter)
2. The things you have don't have a place where they belong (Pick a Place)
3. You don't put things back where they belong (Put Things Back)
4 Communication Styles - ANS-1. The Director
2. The Socializer
3. The Thinker
4. The Relator
5 Levels of Leadership (John Maxwell) - ANS-1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
5 Options for Processing Email - ANS-1. Delete it
2. Delegate it
3. Do it (2 min or less)
4. Delay it (more than 2 min to complete)
5. Archive it (doesn't require response or action)
5 Stages of Project Management - ANS-1. Initiating
2. Planning (longest)
3. Executing (delegation)
4. Monitoring and Controlling
5. Closing
Acceptable Use Policy - ANS-Rules for computer use
Action Planning - ANS-Tasks, timelines, standards, assignments, resources required, supporting
factors and stakeholders, obstacles and possible restraining forces
Action-Centered Leadership - ANS-3 intertwined goals
1. Achieve the task
2. Develop the skills of the team members
3. Build and maintain an effective team
, Activity (or Utilization) Log - ANS-Logs all activity in a given day
Adware - ANS-Clutters your screen with unwanted advertisements, banners or pop-up windows
Antivirus Software - ANS-Finds and removes a variety of viruses from your computer while
scanning for potential threats
Archives - ANS-Used to organize messages you want to be able to access later on, but which
have already been processed
Assumptions - ANS-Ideas that are formed without valid evidence to back them up
Asynchronous Digital Communication - ANS-Someone posts a message that someone reads
later (email, recorded video)
Background Tasking - ANS-Tasks that can be done simultaneously because one or both of them
does not require mental effort
Batching - ANS-Process of doing all items that are similar in nature in one period of time to
reduce ramp up and slow down time
Behaviors to Increase Effectiveness (Stephen Covey) - ANS-1. Be proactive
2. Begin with the end in mind
3. Put first things first
4. Think win/win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
Body Language (% of meaning) - ANS-55%
Body Language Elements - ANS-Eye Contact, Facial Expression, Positioning, Gestures
Boolean Criteria (Digital Research) - ANS-"And" narrows results to only results that include both
"Or" expands results to include either term
"Not" restricts results from one of the terms but not the other
Browser - ANS-Your interface to the vast collection of information enabling you to easily view
web pages and navigate web sites using controls and menus
Business Productivity Tools - ANS-Office (O365)
G Suite
Adobe
Business Writing Process - ANS-Prepare > Produce > Proof
Business Writing Process: Common Errors / Mistakes - ANS-Spelling
Grammar
Vocabulary
Style
Format
Business Writing Process: Prepare Element - ANS-The purpose
The reader
The information
Outlining
Business Writing Process: Produce Element - ANS-Create first draft
Remove distractions
Utilize templates
Stop self-criticism
