WGU C215 OPERATIONS MANAGEMENT (PVDC) 2025 LATEST UPDATE
CURRENTLY TESTING QUESTIONS 100% SOLVED | GRADED PASS
1.
Which definition used for quality evaluates how well a product performs its intended function?
YOUR CORRECT
ANSWE ANSWER
R
Fitness for use
Support services
Value for price paid
Psychological
criteria
2.
Which total quality management (TQM) process was developed to stress management’s responsibility for
quality?
YOUR CORRECT
ANSWE ANSWER
R
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
3.
Which total quality management (TQM) process consists of 13 published standards and guidelines?
1/31
, YOUR CORRECT
ANSWE ANSWER
R
ISO 1400
ISO 9002
ISO 9001
ISO 9000
4.
A company manufactures shoes using a quality management system. The company needs to put a process
in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
YOUR CORRECT
ANSWE ANSWER
R
Scatter diagram
Control chart
Flowchart
Checklist
5.
Which quality control tool should be used to monitor the current status or end result of a process?
YOUR CORRECT
ANSWE ANSWER
R
Checklist
Flowchart
Control chart
2/31
, YOUR CORRECT
ANSWE ANSWER
R
Scatter diagram
6.
Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
YOUR CORRECT
ANSWE ANSWER
R
Baseline for managing quality process; investment in preventative costs;
budgeting
Enhance competition; understand consumer preferences; maintain communica-
tion with operations
Review and recommend product changes; satisfy customer needs; open
communication
Reward employees; motivate staff performance; manage operations planned
changes
7.
What is the common theme in total quality management (TQM) across all functions in an organization?
YOUR CORRECT
ANSWE ANSWER
R
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes
8.
3/31
, Which concept of variation measures the central tendency of a set of data?
YOUR CORRECT
ANSWE ANSWER
R
Mean
Range
Standard deviation
Variable
9.
What do assignable causes of variation indicate?
YOUR CORRECT
ANSWE ANSWER
R
A computer virus was found in the system.
Out-of-control signals were found in the process.
Human resources found an operator was at fault.
Equipment was found to be out of control.
10.
Which continuous improvement method does C pk measure?
YOUR CORRECT
ANSWE ANSWER
R
The most common measurement process
How close one is to a target and how consistent one is with the average
performance
4/31
CURRENTLY TESTING QUESTIONS 100% SOLVED | GRADED PASS
1.
Which definition used for quality evaluates how well a product performs its intended function?
YOUR CORRECT
ANSWE ANSWER
R
Fitness for use
Support services
Value for price paid
Psychological
criteria
2.
Which total quality management (TQM) process was developed to stress management’s responsibility for
quality?
YOUR CORRECT
ANSWE ANSWER
R
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
3.
Which total quality management (TQM) process consists of 13 published standards and guidelines?
1/31
, YOUR CORRECT
ANSWE ANSWER
R
ISO 1400
ISO 9002
ISO 9001
ISO 9000
4.
A company manufactures shoes using a quality management system. The company needs to put a process
in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
YOUR CORRECT
ANSWE ANSWER
R
Scatter diagram
Control chart
Flowchart
Checklist
5.
Which quality control tool should be used to monitor the current status or end result of a process?
YOUR CORRECT
ANSWE ANSWER
R
Checklist
Flowchart
Control chart
2/31
, YOUR CORRECT
ANSWE ANSWER
R
Scatter diagram
6.
Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
YOUR CORRECT
ANSWE ANSWER
R
Baseline for managing quality process; investment in preventative costs;
budgeting
Enhance competition; understand consumer preferences; maintain communica-
tion with operations
Review and recommend product changes; satisfy customer needs; open
communication
Reward employees; motivate staff performance; manage operations planned
changes
7.
What is the common theme in total quality management (TQM) across all functions in an organization?
YOUR CORRECT
ANSWE ANSWER
R
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes
8.
3/31
, Which concept of variation measures the central tendency of a set of data?
YOUR CORRECT
ANSWE ANSWER
R
Mean
Range
Standard deviation
Variable
9.
What do assignable causes of variation indicate?
YOUR CORRECT
ANSWE ANSWER
R
A computer virus was found in the system.
Out-of-control signals were found in the process.
Human resources found an operator was at fault.
Equipment was found to be out of control.
10.
Which continuous improvement method does C pk measure?
YOUR CORRECT
ANSWE ANSWER
R
The most common measurement process
How close one is to a target and how consistent one is with the average
performance
4/31
