FBLA Client Service Exam Questions with Verified Solutions Latest Version 2025 Already Passed
Conversation order - Answers Hello, listen, empathize, account number, clarify, resolve, compensate,
apologize
Accountant/financial planner - Answers Waive or reduce fee
Offer to give tax refund immediately without interest charge
Airlines - Answers Upgrade to first class
Free meal/premium snack/beverage
Waive baggage fees
5000 frequent flier miles
Comp airfare
Free hotel and money for meals if stuck at airport
Free WiFi on plane
Banking - Answers Lower interest rate for year
Waive annual credit card fee
Waive monthly fee on checking account
Next box of checks free
Upgrade savings account to free money market account
Upgrade checking account to high interest account "although you don't have what we normally require
for the balance for our high interest accounts, I am going to waive the minimum balance requirement"
Computer repair - Answers Free tech support
Gift card for software or hardware
Free warranty on purchase
Contractor - Answers Give upgrade on appliance, tile, etc. for free
Redo it without charging for extra labor costs
Give free landscaping
Pay for hotel until house is ready to move in
, Credit/debit card - Answers Waive late fees
Lower interest for a year
Remove annual fee
Remove interest charges for month if they carry a balance
Doctor/dentist - Answers Free teeth whitening appointment
Free expensive toothbrush
Free samples of medicines
Waive/refund copay
Reschedule appointment to a convenient time
Gas station - Answers If bad gas, pay for car repair
Gas gift card
Heating and air/plumber - Answers Redo installation for free
Upgrade appliance for free
Waive fees for bringing things up to code
Hotel - Answers Free upgrade to suite
Free meal in restaurant or room service
5000 points on frequent points card
Free night (next or current stay)
Free wifi
Industrial - Answers No fee if you purchase new order now
Extend any window in policy
Change time/interest for payments
Lower or waive fee
Insurance - Answers Lowered deductible without changing rate
Refund deductible if claim already made
Conversation order - Answers Hello, listen, empathize, account number, clarify, resolve, compensate,
apologize
Accountant/financial planner - Answers Waive or reduce fee
Offer to give tax refund immediately without interest charge
Airlines - Answers Upgrade to first class
Free meal/premium snack/beverage
Waive baggage fees
5000 frequent flier miles
Comp airfare
Free hotel and money for meals if stuck at airport
Free WiFi on plane
Banking - Answers Lower interest rate for year
Waive annual credit card fee
Waive monthly fee on checking account
Next box of checks free
Upgrade savings account to free money market account
Upgrade checking account to high interest account "although you don't have what we normally require
for the balance for our high interest accounts, I am going to waive the minimum balance requirement"
Computer repair - Answers Free tech support
Gift card for software or hardware
Free warranty on purchase
Contractor - Answers Give upgrade on appliance, tile, etc. for free
Redo it without charging for extra labor costs
Give free landscaping
Pay for hotel until house is ready to move in
, Credit/debit card - Answers Waive late fees
Lower interest for a year
Remove annual fee
Remove interest charges for month if they carry a balance
Doctor/dentist - Answers Free teeth whitening appointment
Free expensive toothbrush
Free samples of medicines
Waive/refund copay
Reschedule appointment to a convenient time
Gas station - Answers If bad gas, pay for car repair
Gas gift card
Heating and air/plumber - Answers Redo installation for free
Upgrade appliance for free
Waive fees for bringing things up to code
Hotel - Answers Free upgrade to suite
Free meal in restaurant or room service
5000 points on frequent points card
Free night (next or current stay)
Free wifi
Industrial - Answers No fee if you purchase new order now
Extend any window in policy
Change time/interest for payments
Lower or waive fee
Insurance - Answers Lowered deductible without changing rate
Refund deductible if claim already made
