WGU Change Management and Innovation - C208 assessment v2
At what stage of the change model of Kurt Lewin do the changes get
institutionalized in corporate culture? - ANSWER Refreezing
Which of the following does NOT define the style of management that's called
empowerment? - ANSWER Reliance on hierarchy
For the eight steps for transformational change described by John Kotter, what
occurs at the start of this? - ANSWER Establish a sense of urgency
Which of the following is NOT a reason why people resist change on the job? -
ANSWER Management has explained and demonstrated the need for change.
Why does John Kotter suggest creating "short-term wins" in his eight stage
process of change? - ANSWER They help to build a sense of momentum as
well as an opportunity to reward employees
Development of the Internet is an example of - ANSWER radical innovation
At which stage in Kurt Lewin's model of change do people use new skills and
attitudes and are rewarded by the organisation for doing so? - ANSWER
Refreezing
, Which of the following is NOT one of the four stages of change in the Black
and Gregersen model? - ANSWER Do the new right thing, and do it fairly
well at first
Sustaining organizational change through continued focus happens in what step
for the ADKAR model? - ANSWER Reinforcement
A manager who is comfortable with risk will be more likely to lead which sort
of change effort? - ANSWER Revolutionary
The third step of the Cisco Change Roadmap (CCR) is - ANSWER Manage
Lower and middle-level managers are generally not tasked with leading which
of the following kinds of change? - ANSWER Invention of new organizational
missions or economic models
Which of the following is not a true statement about change efforts? -
ANSWER Managers who anticipate resistance to change seldom become
defensive
Willingness to support and participate in change effort comes in what step in the
ADKAR model? - ANSWER Desire
Which of the following does not represent one of the three drivers of change
that make the process more difficult for the change to be achieved according to
Black and Gregersen? - ANSWER Fear of change
The majority of people spend their time experiencing which of the following
types of change? - ANSWER Reactive change
At what stage of the change model of Kurt Lewin do the changes get
institutionalized in corporate culture? - ANSWER Refreezing
Which of the following does NOT define the style of management that's called
empowerment? - ANSWER Reliance on hierarchy
For the eight steps for transformational change described by John Kotter, what
occurs at the start of this? - ANSWER Establish a sense of urgency
Which of the following is NOT a reason why people resist change on the job? -
ANSWER Management has explained and demonstrated the need for change.
Why does John Kotter suggest creating "short-term wins" in his eight stage
process of change? - ANSWER They help to build a sense of momentum as
well as an opportunity to reward employees
Development of the Internet is an example of - ANSWER radical innovation
At which stage in Kurt Lewin's model of change do people use new skills and
attitudes and are rewarded by the organisation for doing so? - ANSWER
Refreezing
, Which of the following is NOT one of the four stages of change in the Black
and Gregersen model? - ANSWER Do the new right thing, and do it fairly
well at first
Sustaining organizational change through continued focus happens in what step
for the ADKAR model? - ANSWER Reinforcement
A manager who is comfortable with risk will be more likely to lead which sort
of change effort? - ANSWER Revolutionary
The third step of the Cisco Change Roadmap (CCR) is - ANSWER Manage
Lower and middle-level managers are generally not tasked with leading which
of the following kinds of change? - ANSWER Invention of new organizational
missions or economic models
Which of the following is not a true statement about change efforts? -
ANSWER Managers who anticipate resistance to change seldom become
defensive
Willingness to support and participate in change effort comes in what step in the
ADKAR model? - ANSWER Desire
Which of the following does not represent one of the three drivers of change
that make the process more difficult for the change to be achieved according to
Black and Gregersen? - ANSWER Fear of change
The majority of people spend their time experiencing which of the following
types of change? - ANSWER Reactive change
