SCM -SUPPLY CHAIN MANAGEMENT COMPREHENSIVE FINAL EXAM ACTUAL
EXAM QUESTIONS AND CORRECT ANSWERS
Which of the following is NOT one of the processes included in operations management?
Design
Finance
Produce
Deliver
Finance
Design, supply, produce, and deliver are operations management processes. Finance is not.
The three elements of Value Proposition, Key Customers, and Capabilities operate within an
environment. Which of the following is NOT part of that environment?
Competition
Regulation
Technology
Founder's ideology
Founder's ideology
Scantron Inc. claims that its competitors have to recall 10 percent of their products to fix defects,
while it only has to recall 5 percent. Scantron is emphasizing which dimension of quality?
Durability
Reliability
Performance
Conformance
Conformance
"When operational capabilities are consistent with and supportive of the value proposition and
the outcomes desired by key customers" - this statement best describes the concept of:
Execution.
Flexibility.
Strategic planning.
Fit.
Fit
,Operations management is:
The management of production.
The management of services.
The management of processes.
The management of physicians.
The management of processes.
"Processes" comprehends all of the aspects of operations management. The other answers are
just possible components of operations management.
Fundamental areas of management in supply chain operations management include:
Quality, Inventories, and Processes.
People, Equipment, and Money.
Markets, Processes, and Sales.
Lean Systems, Quality, and Flexibility.
Quality, Inventories, and Processes.
These groups work together to identify and fulfill customers' needs.
Operations managers answer questions of what, how, when, where, and who by defining both the
___________ and _____________ aspects of the operations management system.
Financing and capacity
Marketing and delivery
Structural and infrastructural
Production and accounting
Structural and infrastructural
Structural and infrastructural aspects of operations management must be defined to answer
questions of what, how, when, where, and who.
Which of the following statements is a reason why operations management is important?
Efficient and productive operations drive the economic well-being of nations.
Operations management is responsible for much of the value created by organizations.
Operations management is a key source of competitive differentiation among firms.
All of these are reasons why operations management is important.
All of these are reasons why operations management is important.
Operations management affects both macroeconomic and individual firm outcomes.
,Internal operations managers work with what function to coordinate inbound and outbound flows
of materials and information?
Finance
Purchasing
Marketing
Logistics
Logistics
Logistics operations managers focus on managing orders and inventories into and out of a
company's facilities.
Jones Manufacturing sells a part to Lear Corporation. Lear puts this part into a radio, which Lear
then sells to Ford. From Ford's point of view, Jones Manufacturing is a(n) __________ supplier.
Echelon 1
Echelon 2
Tier 1
Tier 2
Tier 2
A supplier's supplier is known as a Tier 2 supplier.
Which of the following groups is NOT likely to be stakeholders for operations in a local bank?
Customers
Regulators
Employees
All of these are likely to be stakeholders
All of these are likely to be stakeholders
A bank must consider the needs of its customers and employees, while also complying with
government and other regulators.
What kinds of questions does an operations manager who is responsible for strategic-level
planning address?
Which employees should work the day shift tomorrow?
How should this process be organized?
How many manufacturing plants should the company operate?
Should we make this part or buy it?
, How many manufacturing plants should the company operate?
Strategic planning deals with long-term issues (years) at a business level, including making
changes to a physical network of facilities.
Which functional activities are the most closely related to operations managers' attempts to
manage the flow of materials and information in a firm?
Finance, accounting, and supply management
Logistics, finance, and supply management
Logistics, supply, and customer management
Customer, finance, and logistics management
Logistics, supply, and customer management
Supply management, logistics management, and customer management are the functions most
directly related to the flows of both materials and information. Finance and accounting are
primarily about managing capital and reporting information.
Different levels of planning in supply chain operations management include:
General and detailed planning.
Strategic, tactical, and operational planning.
Long-term and short-term planning.
Logistical, operational, and procurement planning.
Strategic, tactical, and operational planning.
Corporate strategic planning involves decisions related to:
What businesses should we be in?
What specific product- and market-based initiatives and goals should we establish?
What measures should we use to control strategic initiatives?
All of these.
What businesses should we be in?
Corporate strategic planning is very broad and relates to what businesses the company should be
involved in.
A company with a number of physically separate plants has a centralized tool room. This tool
room in the past has been responsible for emergency repairs. Whenever equipment (e.g., a
spindle, boring machine, transfer line) in one of these separate plants breaks down, the affected
items are brought to the tool room, where they are repaired. In some cases, the breakdowns affect
production schedules. In other cases, the breakdowns are more annoying but do not adversely
affect schedules. Complicating the operations in the tool room is the fact that many of the plans
EXAM QUESTIONS AND CORRECT ANSWERS
Which of the following is NOT one of the processes included in operations management?
Design
Finance
Produce
Deliver
Finance
Design, supply, produce, and deliver are operations management processes. Finance is not.
The three elements of Value Proposition, Key Customers, and Capabilities operate within an
environment. Which of the following is NOT part of that environment?
Competition
Regulation
Technology
Founder's ideology
Founder's ideology
Scantron Inc. claims that its competitors have to recall 10 percent of their products to fix defects,
while it only has to recall 5 percent. Scantron is emphasizing which dimension of quality?
Durability
Reliability
Performance
Conformance
Conformance
"When operational capabilities are consistent with and supportive of the value proposition and
the outcomes desired by key customers" - this statement best describes the concept of:
Execution.
Flexibility.
Strategic planning.
Fit.
Fit
,Operations management is:
The management of production.
The management of services.
The management of processes.
The management of physicians.
The management of processes.
"Processes" comprehends all of the aspects of operations management. The other answers are
just possible components of operations management.
Fundamental areas of management in supply chain operations management include:
Quality, Inventories, and Processes.
People, Equipment, and Money.
Markets, Processes, and Sales.
Lean Systems, Quality, and Flexibility.
Quality, Inventories, and Processes.
These groups work together to identify and fulfill customers' needs.
Operations managers answer questions of what, how, when, where, and who by defining both the
___________ and _____________ aspects of the operations management system.
Financing and capacity
Marketing and delivery
Structural and infrastructural
Production and accounting
Structural and infrastructural
Structural and infrastructural aspects of operations management must be defined to answer
questions of what, how, when, where, and who.
Which of the following statements is a reason why operations management is important?
Efficient and productive operations drive the economic well-being of nations.
Operations management is responsible for much of the value created by organizations.
Operations management is a key source of competitive differentiation among firms.
All of these are reasons why operations management is important.
All of these are reasons why operations management is important.
Operations management affects both macroeconomic and individual firm outcomes.
,Internal operations managers work with what function to coordinate inbound and outbound flows
of materials and information?
Finance
Purchasing
Marketing
Logistics
Logistics
Logistics operations managers focus on managing orders and inventories into and out of a
company's facilities.
Jones Manufacturing sells a part to Lear Corporation. Lear puts this part into a radio, which Lear
then sells to Ford. From Ford's point of view, Jones Manufacturing is a(n) __________ supplier.
Echelon 1
Echelon 2
Tier 1
Tier 2
Tier 2
A supplier's supplier is known as a Tier 2 supplier.
Which of the following groups is NOT likely to be stakeholders for operations in a local bank?
Customers
Regulators
Employees
All of these are likely to be stakeholders
All of these are likely to be stakeholders
A bank must consider the needs of its customers and employees, while also complying with
government and other regulators.
What kinds of questions does an operations manager who is responsible for strategic-level
planning address?
Which employees should work the day shift tomorrow?
How should this process be organized?
How many manufacturing plants should the company operate?
Should we make this part or buy it?
, How many manufacturing plants should the company operate?
Strategic planning deals with long-term issues (years) at a business level, including making
changes to a physical network of facilities.
Which functional activities are the most closely related to operations managers' attempts to
manage the flow of materials and information in a firm?
Finance, accounting, and supply management
Logistics, finance, and supply management
Logistics, supply, and customer management
Customer, finance, and logistics management
Logistics, supply, and customer management
Supply management, logistics management, and customer management are the functions most
directly related to the flows of both materials and information. Finance and accounting are
primarily about managing capital and reporting information.
Different levels of planning in supply chain operations management include:
General and detailed planning.
Strategic, tactical, and operational planning.
Long-term and short-term planning.
Logistical, operational, and procurement planning.
Strategic, tactical, and operational planning.
Corporate strategic planning involves decisions related to:
What businesses should we be in?
What specific product- and market-based initiatives and goals should we establish?
What measures should we use to control strategic initiatives?
All of these.
What businesses should we be in?
Corporate strategic planning is very broad and relates to what businesses the company should be
involved in.
A company with a number of physically separate plants has a centralized tool room. This tool
room in the past has been responsible for emergency repairs. Whenever equipment (e.g., a
spindle, boring machine, transfer line) in one of these separate plants breaks down, the affected
items are brought to the tool room, where they are repaired. In some cases, the breakdowns affect
production schedules. In other cases, the breakdowns are more annoying but do not adversely
affect schedules. Complicating the operations in the tool room is the fact that many of the plans
