CNML & NE-BC study QUESTIONS 2025 |
GUARANTEED ACCURATE ANSWER
What is the purpose of a job description? - ACCURATE ANSWERS✔✔
A job description outlines the job duties to a potential or new employee,
explains the boundaries of the scope of practice, and provides direction
for the new employee about what performance measures will be
assessed at evaluation time.
Why should you avoid starting new staff before they attend general
orientation? - ACCURATE ANSWERS✔✔ Expediting an employee
orientation is not a good idea because general orientation provides an
opportunity to connect the employee with the mission, vision, and values
of the larger organization. General orientation also provides safety topics
and opportunities to make connections which can help them in the
future.
What is the best way to give feedback to an employee who tends to be
defensive and confrontational? - ACCURATE ANSWERS✔✔ When
giving feedback to an employee who tends to be defensive and
confrontational it is best to review the employee performance guidelines,
have the meeting in a safe location, perhaps include a witness, and focus
specifically on the employee's performance issues.
What are the challenges of communication in the workplace? -
ACCURATE ANSWERS✔✔ The challenges of workplace
,communication are that people tend to look for differences rather than
similarities. People tend to judge others based on what they assume is
their intent, and people tend to avoid engaging in potentially tense
interactions.
Why is communication in the workplace so important? - ACCURATE
ANSWERS✔✔ Good communication is important because 80% of
patient errors are related to communication breakdowns (Institute of
Medicine, 2004). People often know there is a problem but do not know
how to communicate it to others who can resolve the situation.
What is disruptive innovation? - ACCURATE ANSWERS✔✔
Disruptive innovation (Christensen, Bohmer, & Kenagy, 2000) is any
action that disrupts an existing way of doing something. The term can be
used to describe a problem but do not know how to communicate it to
others who can resolve the situation.
Why is it important how a candidate dresses for an interview? -
ACCURATE ANSWERS✔✔ First impressions influence the
interviewer when conducting an interview. Unprofessional and
inappropriate attire may be an indication of poor judgement by the
candidate however; there may be a reason, which you will not know
unless you ask the candidate. You should try not to be distracted by the
nurses attire an focus on her resume, experience, skills, and answers.
Ask the candidate behavioral interviewing questions including how she
dresses for different settings.
,How important are the words in communication. - ACCURATE
ANSWERS✔✔ Mehrabian (1981) suggested that in volatile situations
people only hear 7% of the words that are being said. The other 55% of
communication is body language and 38% the tone.
Why is face-to-face communication important to certain types of
communication? - ACCURATE ANSWERS✔✔ Studies have shown
that body language (55%) and tone (38%) have a huge impact on
communication in volatile situations (Mehrabian, 1981). Based on that
data, as a leader you should consider that your tone and body language
might have a great impact on your employees than what you actually
say, word-wise.
Why are rumors and gossip dangerous? - ACCURATE ANSWERS✔✔
Rumors and gossip are dangerous in organizations because of their effect
on teamwork and morale. Gossip is generally assumed to have some
piece of factual basis, however in order to be believed the parties must
suspend disbelief and recognition of any contradictory information that
exists in order to perpetuate the story. Rumors and gossip can be harmful
when they translate into inaccurate information and innuendo, which can
lower trust, morale, undermine productivity, discourage support for
institutional initiatives, and block good news.
Why do people engage in spreading rumors and gossip? - ACCURATE
ANSWERS✔✔ Rumors tend to increase when members of a group have
limited control over events, where there is a poor organizational climate,
mistrust of formal communication, lines, uncertainty about change, and
high levels of competition (Michelson & Mouly, 2002). Rumors help the
, participants to reduce chaos and uncertainty in their own mind by
defining and explaining the situation. Rumor spreading may actually be
a manifestation of deeper feelings of guilt, ambivalence, and the desire
for dominance and power over others through the control of valuable
information.
What are the best ways to reduce rumors and gossip? - ACCURATE
ANSWERS✔✔ The best ways to reduce rumors and gossip is to have a
staff meeting with all the staff, discuss the issue, then develop a task
force to come up with some solutions including a no-tolerance policy for
spreading rumors and gossip. The leader should recognize the harmful
effects of rumors and gossip; that is probably is a violation of the
organization's rules of employee conduct, which may need to be
addressed with disciplinary action depending on the severity of the
infraction.
How do highly effective people communicate? - ACCURATE
ANSWERS✔✔ Highly effective people (Covey, 1990) seek first to
understand the other person, before they try to explain their position on
the issue.
Whats is the best way to address employee disputes, as a manager? -
ACCURATE ANSWERS✔✔ The best approach to employee disputes is
to listen to both sides of the story, ask the employees to think of an
acceptable solution where they both could win (Covey, 1990). Then ask
them for suggested creative solutions where they both could be satisfied
with the outcome.
GUARANTEED ACCURATE ANSWER
What is the purpose of a job description? - ACCURATE ANSWERS✔✔
A job description outlines the job duties to a potential or new employee,
explains the boundaries of the scope of practice, and provides direction
for the new employee about what performance measures will be
assessed at evaluation time.
Why should you avoid starting new staff before they attend general
orientation? - ACCURATE ANSWERS✔✔ Expediting an employee
orientation is not a good idea because general orientation provides an
opportunity to connect the employee with the mission, vision, and values
of the larger organization. General orientation also provides safety topics
and opportunities to make connections which can help them in the
future.
What is the best way to give feedback to an employee who tends to be
defensive and confrontational? - ACCURATE ANSWERS✔✔ When
giving feedback to an employee who tends to be defensive and
confrontational it is best to review the employee performance guidelines,
have the meeting in a safe location, perhaps include a witness, and focus
specifically on the employee's performance issues.
What are the challenges of communication in the workplace? -
ACCURATE ANSWERS✔✔ The challenges of workplace
,communication are that people tend to look for differences rather than
similarities. People tend to judge others based on what they assume is
their intent, and people tend to avoid engaging in potentially tense
interactions.
Why is communication in the workplace so important? - ACCURATE
ANSWERS✔✔ Good communication is important because 80% of
patient errors are related to communication breakdowns (Institute of
Medicine, 2004). People often know there is a problem but do not know
how to communicate it to others who can resolve the situation.
What is disruptive innovation? - ACCURATE ANSWERS✔✔
Disruptive innovation (Christensen, Bohmer, & Kenagy, 2000) is any
action that disrupts an existing way of doing something. The term can be
used to describe a problem but do not know how to communicate it to
others who can resolve the situation.
Why is it important how a candidate dresses for an interview? -
ACCURATE ANSWERS✔✔ First impressions influence the
interviewer when conducting an interview. Unprofessional and
inappropriate attire may be an indication of poor judgement by the
candidate however; there may be a reason, which you will not know
unless you ask the candidate. You should try not to be distracted by the
nurses attire an focus on her resume, experience, skills, and answers.
Ask the candidate behavioral interviewing questions including how she
dresses for different settings.
,How important are the words in communication. - ACCURATE
ANSWERS✔✔ Mehrabian (1981) suggested that in volatile situations
people only hear 7% of the words that are being said. The other 55% of
communication is body language and 38% the tone.
Why is face-to-face communication important to certain types of
communication? - ACCURATE ANSWERS✔✔ Studies have shown
that body language (55%) and tone (38%) have a huge impact on
communication in volatile situations (Mehrabian, 1981). Based on that
data, as a leader you should consider that your tone and body language
might have a great impact on your employees than what you actually
say, word-wise.
Why are rumors and gossip dangerous? - ACCURATE ANSWERS✔✔
Rumors and gossip are dangerous in organizations because of their effect
on teamwork and morale. Gossip is generally assumed to have some
piece of factual basis, however in order to be believed the parties must
suspend disbelief and recognition of any contradictory information that
exists in order to perpetuate the story. Rumors and gossip can be harmful
when they translate into inaccurate information and innuendo, which can
lower trust, morale, undermine productivity, discourage support for
institutional initiatives, and block good news.
Why do people engage in spreading rumors and gossip? - ACCURATE
ANSWERS✔✔ Rumors tend to increase when members of a group have
limited control over events, where there is a poor organizational climate,
mistrust of formal communication, lines, uncertainty about change, and
high levels of competition (Michelson & Mouly, 2002). Rumors help the
, participants to reduce chaos and uncertainty in their own mind by
defining and explaining the situation. Rumor spreading may actually be
a manifestation of deeper feelings of guilt, ambivalence, and the desire
for dominance and power over others through the control of valuable
information.
What are the best ways to reduce rumors and gossip? - ACCURATE
ANSWERS✔✔ The best ways to reduce rumors and gossip is to have a
staff meeting with all the staff, discuss the issue, then develop a task
force to come up with some solutions including a no-tolerance policy for
spreading rumors and gossip. The leader should recognize the harmful
effects of rumors and gossip; that is probably is a violation of the
organization's rules of employee conduct, which may need to be
addressed with disciplinary action depending on the severity of the
infraction.
How do highly effective people communicate? - ACCURATE
ANSWERS✔✔ Highly effective people (Covey, 1990) seek first to
understand the other person, before they try to explain their position on
the issue.
Whats is the best way to address employee disputes, as a manager? -
ACCURATE ANSWERS✔✔ The best approach to employee disputes is
to listen to both sides of the story, ask the employees to think of an
acceptable solution where they both could win (Covey, 1990). Then ask
them for suggested creative solutions where they both could be satisfied
with the outcome.
