NEA Exam Questions and Answers
LIHIC ✅✅Low Income High Costs Indicator
A household is considered fuel poor when? ✅✅If they have above average fuel costs and they
need to spend more than 10% of household income to achieve a satisfactory heating regime.
Safe/ average house temperature? ✅✅21 degrees in living room and 18 degrees in other rooms
3 causes of fuel poverty ✅✅high fuel costs, low income, energy inefficient homes
3 ways to tackle fuel poverty ✅✅improve energy efficiency, maximise income, energy advice
Degrees C to degrees F ✅✅C x 1.8 + 32
Degrees F to degrees C ✅✅F-32/1.8
Percentage of average household space heating energy use ✅✅65.5
Percentage of average household water heating energy use ✅✅17
Percentage of average household lighting and appliances energy use ✅✅15
Percentage of average household cooking energy use ✅✅2.5
Radiant heat ✅✅Travels in straight lines e.g. how sunlight travels
Convection heat ✅✅applicable to air and water, where heat moves from a warm spot to a colder
spot, heated molecules become lighter and rise, displacing cooler and heavier particles which fall.
Conduction Heat ✅✅movement of heat through a material, relevant to the choice of materials
used in housing construction
,NEA Exam Questions and Answers
Electric Fan Heater controls ✅✅on/off, Thermostat, fan speed, heat setting
Electric convector heater controls ✅✅on/off, thermostat, timer
electric storage heater controls ✅✅input/charge, output/boost, on/off. timer
Fan assisted storage heater/quantum storage heater ✅✅on/off, thermostat, heat settings, timer
electric radiant fire/ bar fire ✅✅on/off, thermostat, heat settings, timer
electric infra-red heater/ halogen heater ✅✅on/off, thermostat, heat settings, timer
electric oil filled radiator ✅✅on/off, thermostat, heat settings, timer
Open fronted gas radiant/ convector fire (gas fired could have back boiler behind) ✅✅Ignition,
temp setting, boiler thermostat if there is a back boiler
Gas decorative effect fire, open and close fronted ✅✅Ignition, temp setting
Gas convector heater/ wall heaters (room sealed) ✅✅Ignition, temp setting
Closed solid room heater ✅✅Damper to control air flow, boiler thermostat if there is a back boiler
Bottle gas heater (portable, liquid petroleum gas LPG) ✅✅ignition, temp setting
4 main safety issues when using a fuel burning appliance ✅✅- Carbon monoxide poisoning and
fires
- Fit a smoke alarm, test every month and replace after 10 years
- Never leave candles, cigarettes unattended
- Ensure there is good ventilation
, NEA Exam Questions and Answers
How often are landlords required to carry out a safety check with a Gas Safe registered engineer?
✅✅Every 12 months
Warm air heating system ✅✅- distributes warm air around the home
- Air is heated by a central unit using gas, oil or electricity
- Distributed using ducts and a fan to drive out the warm air into rooms.
- Heat is emitted via grilles on the floor or at the bottom of the walls
- Thermostat and timing controls
Wet central heating systems ✅✅- Hot water is circulated around the home via radiators and
pipes.
- Source of hot water is the boiler which heats up water using fuels such as natural gas, oil, LPG or
solid fuel
- Gives out heat via convection
Conventional boiler/system boiler ✅✅Hot water in cylinder is heated indirectly via a heat
exchanger within the cylinder. Can be fuelled by natural gas, LPG or oil. Can be condensing or non-
condensing. Hot water stored in the cylinder.
Combination boiler ✅✅Extra heat exchanger within the boiler allows it to heat up water quicker.
Householders only pay for the hot water they use. Produce hot water for both space and water
heating systems. Fuelled by natural gas, LPG or oil. Can be condensing or non-condensing. Doesn't
need a hot water cylinder.
Soild fuel room heater with back boiler ✅✅Situated in fireplace in order to use existing flue. Hot
water is heated by burning solid fuel in the grate. Type of conventional boiler. 4 main types: open
fire with back boiler, closed room heater with back boiler, free standing manually fed boiler, free
standing automatically fed boiler.
Gas back boiler ✅✅Situated in a fireplace to use the existing flue. Water is in a metal container
which is heated by burning gas. Type of conventional boiler.
Condensing Boiler ✅✅Has a large heat exchanger or two heat exchangers which capture the heat
from flue gases and reuses it. Can be a conventional boiler or combination boiler. More efficient as
they extract more heat than non-condensing models.
LIHIC ✅✅Low Income High Costs Indicator
A household is considered fuel poor when? ✅✅If they have above average fuel costs and they
need to spend more than 10% of household income to achieve a satisfactory heating regime.
Safe/ average house temperature? ✅✅21 degrees in living room and 18 degrees in other rooms
3 causes of fuel poverty ✅✅high fuel costs, low income, energy inefficient homes
3 ways to tackle fuel poverty ✅✅improve energy efficiency, maximise income, energy advice
Degrees C to degrees F ✅✅C x 1.8 + 32
Degrees F to degrees C ✅✅F-32/1.8
Percentage of average household space heating energy use ✅✅65.5
Percentage of average household water heating energy use ✅✅17
Percentage of average household lighting and appliances energy use ✅✅15
Percentage of average household cooking energy use ✅✅2.5
Radiant heat ✅✅Travels in straight lines e.g. how sunlight travels
Convection heat ✅✅applicable to air and water, where heat moves from a warm spot to a colder
spot, heated molecules become lighter and rise, displacing cooler and heavier particles which fall.
Conduction Heat ✅✅movement of heat through a material, relevant to the choice of materials
used in housing construction
,NEA Exam Questions and Answers
Electric Fan Heater controls ✅✅on/off, Thermostat, fan speed, heat setting
Electric convector heater controls ✅✅on/off, thermostat, timer
electric storage heater controls ✅✅input/charge, output/boost, on/off. timer
Fan assisted storage heater/quantum storage heater ✅✅on/off, thermostat, heat settings, timer
electric radiant fire/ bar fire ✅✅on/off, thermostat, heat settings, timer
electric infra-red heater/ halogen heater ✅✅on/off, thermostat, heat settings, timer
electric oil filled radiator ✅✅on/off, thermostat, heat settings, timer
Open fronted gas radiant/ convector fire (gas fired could have back boiler behind) ✅✅Ignition,
temp setting, boiler thermostat if there is a back boiler
Gas decorative effect fire, open and close fronted ✅✅Ignition, temp setting
Gas convector heater/ wall heaters (room sealed) ✅✅Ignition, temp setting
Closed solid room heater ✅✅Damper to control air flow, boiler thermostat if there is a back boiler
Bottle gas heater (portable, liquid petroleum gas LPG) ✅✅ignition, temp setting
4 main safety issues when using a fuel burning appliance ✅✅- Carbon monoxide poisoning and
fires
- Fit a smoke alarm, test every month and replace after 10 years
- Never leave candles, cigarettes unattended
- Ensure there is good ventilation
, NEA Exam Questions and Answers
How often are landlords required to carry out a safety check with a Gas Safe registered engineer?
✅✅Every 12 months
Warm air heating system ✅✅- distributes warm air around the home
- Air is heated by a central unit using gas, oil or electricity
- Distributed using ducts and a fan to drive out the warm air into rooms.
- Heat is emitted via grilles on the floor or at the bottom of the walls
- Thermostat and timing controls
Wet central heating systems ✅✅- Hot water is circulated around the home via radiators and
pipes.
- Source of hot water is the boiler which heats up water using fuels such as natural gas, oil, LPG or
solid fuel
- Gives out heat via convection
Conventional boiler/system boiler ✅✅Hot water in cylinder is heated indirectly via a heat
exchanger within the cylinder. Can be fuelled by natural gas, LPG or oil. Can be condensing or non-
condensing. Hot water stored in the cylinder.
Combination boiler ✅✅Extra heat exchanger within the boiler allows it to heat up water quicker.
Householders only pay for the hot water they use. Produce hot water for both space and water
heating systems. Fuelled by natural gas, LPG or oil. Can be condensing or non-condensing. Doesn't
need a hot water cylinder.
Soild fuel room heater with back boiler ✅✅Situated in fireplace in order to use existing flue. Hot
water is heated by burning solid fuel in the grate. Type of conventional boiler. 4 main types: open
fire with back boiler, closed room heater with back boiler, free standing manually fed boiler, free
standing automatically fed boiler.
Gas back boiler ✅✅Situated in a fireplace to use the existing flue. Water is in a metal container
which is heated by burning gas. Type of conventional boiler.
Condensing Boiler ✅✅Has a large heat exchanger or two heat exchangers which capture the heat
from flue gases and reuses it. Can be a conventional boiler or combination boiler. More efficient as
they extract more heat than non-condensing models.
