IATA Study Questions for Module 7- Hotels
Products and Services Exam Questions With
Correct Answers
When choosing a hotel product, most customers express eight common requirments. Name them -
ANSWER-Convenient location; Good value for the price; Room quality; Room type option; Attentive
customer service; Efficient check-in/checkout; Recreational and business facilities; Positive past guest
reviews
How do business travelers like their accommodation? - ANSWER-Most business travelers require
accommodations that allow them to work while traveling. Depending on the company budget and their
length of stay, they may require apartment-like features, such as living rooms and small kitchens
How do leisure travelers like their accommodation? - ANSWER-They want the best quality for the lowest
price
There are a variety of full and limited service hotel types, each serving a different purpose. Name a few
different hotel types - ANSWER-Airport Hotels; All-suites Hotels; Boutique Hotels; Conference Centers;
Convention Centers; Destination and Resort Hotels; Extended-Stay Hotels; Luxury Hotels; Motels; Spas
What are some things that many hotels do to practice sustainable operations that minimize
environmental damage? - ANSWER-Conserve water and electricity; Recycle waste; Support local
agriculture
Because rating standards are not identical across all rating companies, it is best to compare hotels using
the ratings published by more than one rating company and finding consistencies across different
ratings. True or false? - ANSWER-True
What ratings are hotels on? - ANSWER-Features, services and amenities offered
What are "Hotel parent companies"? - ANSWER-Hotel parent companies own or manage a family of
hotel brands or chains by name. There are a number of hotel brands within their portfolio that offer
Products and Services Exam Questions With
Correct Answers
When choosing a hotel product, most customers express eight common requirments. Name them -
ANSWER-Convenient location; Good value for the price; Room quality; Room type option; Attentive
customer service; Efficient check-in/checkout; Recreational and business facilities; Positive past guest
reviews
How do business travelers like their accommodation? - ANSWER-Most business travelers require
accommodations that allow them to work while traveling. Depending on the company budget and their
length of stay, they may require apartment-like features, such as living rooms and small kitchens
How do leisure travelers like their accommodation? - ANSWER-They want the best quality for the lowest
price
There are a variety of full and limited service hotel types, each serving a different purpose. Name a few
different hotel types - ANSWER-Airport Hotels; All-suites Hotels; Boutique Hotels; Conference Centers;
Convention Centers; Destination and Resort Hotels; Extended-Stay Hotels; Luxury Hotels; Motels; Spas
What are some things that many hotels do to practice sustainable operations that minimize
environmental damage? - ANSWER-Conserve water and electricity; Recycle waste; Support local
agriculture
Because rating standards are not identical across all rating companies, it is best to compare hotels using
the ratings published by more than one rating company and finding consistencies across different
ratings. True or false? - ANSWER-True
What ratings are hotels on? - ANSWER-Features, services and amenities offered
What are "Hotel parent companies"? - ANSWER-Hotel parent companies own or manage a family of
hotel brands or chains by name. There are a number of hotel brands within their portfolio that offer
