PGA PGM 3.0 LEVEL 3 {FACILITY MANAGEMENT}TEST 2025
WITH REAL EXAM PRACTICE QUESTIONS AND CORRECT
VERIFIED ANSWERS (ALL QUESTIONS)/ PGA PGM 3.0
LEVEL 3
During a site visit to repair golf cars out of rotation, the golf car
vendor informs the General Manager that the golf car batteries and
tire pressure are low. Which principle of motivating work should be
used when assigning these responsibilities? - ANSWER-Significant
work
How should the principle of autonomy be utilized when the PGA
General Manager delegates development of a season-long dinner
series to the Head Chef? - ANSWER-Identify the degree of discretion
What principle of motivating work is being used when the Head
Professional gives the Assistant Professional the freedom to decide
how to manage the entire member-guest tournament? - ANSWER-
Autonomy
How do performers benefit from feedback that is received in a clear,
timely, and unbiased manner? - ANSWER-Provides a considerable
motivating force
The PGA General Manager conducts the annual board meeting to
review survey results, which include increased tournament
satisfaction. How should the principle of feedback be utilized? -
ANSWER-Giving recognition for accomplishments
,How can managers communicate that they want to work with the
performer to ensure success in accomplishing the task? - ANSWER-
Provide feedback in a supportive manner.
What us the purpose of delegating? - ANSWER-Building a partnership
with the manager and the performer. As well as empowering the
performer.
What result is most likely when a manager provides minimal
information regarding a newly assigned task that a motivated
employee has never performed? - ANSWER-Demotivation and poor
work performance.
What might a PGA General Manager say when she has used the
supporting strategy with a staff member? - ANSWER-I trust you, but
I'm here if you need me.
What result is most likely when a manager explains exactly how to do
a task that the employee has successfully carried out in the past? -
ANSWER-Demotivation and poor work performance
A manager's approach in delegating an assignment will vary
depending upon which two considerations? - ANSWER-Capabilities
and willingness
What strategy should be used with a staff member who is
enthusiastic but has little experience? - ANSWER-Directing
, What two items must a manager keep in mind regarding his
performer when choosing a delegation strategy? - ANSWER-
Capabilities and willingness
The Directing Strategy is best used with what type of employee? -
ANSWER-Enthusiastic but little experience
What guidelines apply when a manager chooses to use the
supporting strategy to assign a job to an employee? - ANSWER-Help
explore ideas for job completion / Offer solutions only if requested /
Provide positive feedback
What delegation strategy should be chosen when the performer
needs clear instructions and continuous feedback to stay focused on
task completion? - ANSWER-Directing
What guidelines apply when a manager chooses to use the directing
strategy to assign a job to an employee? - ANSWER-Help explore ideas
for job completion / Provide clear motivating feedback / Establish
follow up process
The Convincing Strategy is best utilized with what type of performer?
- ANSWER-Hesitant, unfamiliar with the task
A PGA General Manager has a new Head Professional who is
enthusiastic but inexperienced in Private club events. The Head
Professional has expressed interest in running upcoming Ladies
WITH REAL EXAM PRACTICE QUESTIONS AND CORRECT
VERIFIED ANSWERS (ALL QUESTIONS)/ PGA PGM 3.0
LEVEL 3
During a site visit to repair golf cars out of rotation, the golf car
vendor informs the General Manager that the golf car batteries and
tire pressure are low. Which principle of motivating work should be
used when assigning these responsibilities? - ANSWER-Significant
work
How should the principle of autonomy be utilized when the PGA
General Manager delegates development of a season-long dinner
series to the Head Chef? - ANSWER-Identify the degree of discretion
What principle of motivating work is being used when the Head
Professional gives the Assistant Professional the freedom to decide
how to manage the entire member-guest tournament? - ANSWER-
Autonomy
How do performers benefit from feedback that is received in a clear,
timely, and unbiased manner? - ANSWER-Provides a considerable
motivating force
The PGA General Manager conducts the annual board meeting to
review survey results, which include increased tournament
satisfaction. How should the principle of feedback be utilized? -
ANSWER-Giving recognition for accomplishments
,How can managers communicate that they want to work with the
performer to ensure success in accomplishing the task? - ANSWER-
Provide feedback in a supportive manner.
What us the purpose of delegating? - ANSWER-Building a partnership
with the manager and the performer. As well as empowering the
performer.
What result is most likely when a manager provides minimal
information regarding a newly assigned task that a motivated
employee has never performed? - ANSWER-Demotivation and poor
work performance.
What might a PGA General Manager say when she has used the
supporting strategy with a staff member? - ANSWER-I trust you, but
I'm here if you need me.
What result is most likely when a manager explains exactly how to do
a task that the employee has successfully carried out in the past? -
ANSWER-Demotivation and poor work performance
A manager's approach in delegating an assignment will vary
depending upon which two considerations? - ANSWER-Capabilities
and willingness
What strategy should be used with a staff member who is
enthusiastic but has little experience? - ANSWER-Directing
, What two items must a manager keep in mind regarding his
performer when choosing a delegation strategy? - ANSWER-
Capabilities and willingness
The Directing Strategy is best used with what type of employee? -
ANSWER-Enthusiastic but little experience
What guidelines apply when a manager chooses to use the
supporting strategy to assign a job to an employee? - ANSWER-Help
explore ideas for job completion / Offer solutions only if requested /
Provide positive feedback
What delegation strategy should be chosen when the performer
needs clear instructions and continuous feedback to stay focused on
task completion? - ANSWER-Directing
What guidelines apply when a manager chooses to use the directing
strategy to assign a job to an employee? - ANSWER-Help explore ideas
for job completion / Provide clear motivating feedback / Establish
follow up process
The Convincing Strategy is best utilized with what type of performer?
- ANSWER-Hesitant, unfamiliar with the task
A PGA General Manager has a new Head Professional who is
enthusiastic but inexperienced in Private club events. The Head
Professional has expressed interest in running upcoming Ladies
