ARE 112 Midterm 2 Exam Questions
with 100% Correct Answers
What is meant by the management tool? - Answer-Business management tools are all
the systems, applications, controls, calculating solutions, methodologies, etc. used by
organizations to be able to cope with changing markets, ensure a competitive position in
them and improve business performance. ... Tools used for controlling and improving
business processes.
For the Deloitte case what is one component of a strategic lens that shows their
strategic objective? - Answer-they used their strategy as design by carefully evaluating
their environment and how it effected women ....Strategy can emerge from the way
people within the organisation handle and respond to the changing forces present both
in the organisation and in the environment this was shown through the use of their task
force
What are the two components of trust and why are they important? - Answer-1. the
willingness to have confidence in another person 2. knowing that trust puts yourself or
your company at risk. this is important because its something that you know is risky and
trust is chosen wisely
How did lou in IBM come to be trusted by his employees? - Answer-his reputation, he
took IBM has a whole and addressed it as a whole, he focused on the culture and
unifying IBM
How did the physician in duke become trusted? - Answer-he had a good strategy that
was backed up by facts that allowed him to be trusted
What is the difference between human capital and human resource? Give an example
from IBM, Duke, or deliotte. - Answer-HC - more strategic way of managing an
organization's people, with a greater emphasis on measurement, efficiency and the
creation of value for the organization. This is achieved at least partially by viewing
people as organizational assets to be invested in, supported and nurtured HR is more
concerned in their wellbeing and happiness. Example: Deloitte could invest in women
working at their company but they wouldn't be satisfied with their job. they weren't
adding women as an HR quota they were adding for to invest in a better pool of
employees. They also realized how much their consultants were working. Duke - how
many people on the floor working vs how many were working well IMB-
,The four types of ethics are - Answer-Societal, organizational, occupational, individual
When Lou was on the plane and got a drink, he was applying __ power - Answer-
legitimate
Two theories of discrimination - Answer-adverse or disparate treatment
adverse or disparate impact
Clinical pathways are an example of the ____ of the ___ lens - Answer-Internal
business process and balanced score card lens
Porter's Five Forces - Answer-customer,suppliers, industry rivals, substitutes, new
entrants
from our discussion on ethics, employees,customers, and managers are examples of -
Answer-stakeholders
what lens is the most difficult to use because it requires specific details - Answer-SWOT
what power best characterized Lou? - Answer-Referent
what is the most important thing Lou learned at Mckinsey? - Answer-detailed process of
understanding the underpinnings of a company
In the Duke Hospital Case, The Physician used - Answer-balanced scorecard
what term defines the willingness of a person or a group to have confidence in the
goodwill and competency if another person or organization? - Answer-Trust
What topic was "decision rights" from? - Answer-Management tools
In the IBM book Lou felt strategy was most supported by - Answer-facts... need good
analysis to know strategies are actionable and believable
what we make will sell is an example seen in - Answer-the demand chain model
what is the demand chain model? - Answer-Demand-chain management (DCM) is the
management of relationships between suppliers and customers to deliver the best value
to the customer at the least cost to the demand chain as a whole
Develop, Diffuse, and Integrate are related to - Answer-innovation
What term supports IBM's mission and vision? - Answer-business model
, what is the business model? - Answer-the business model was developed over time
through strategic innovative capabilities and technologies that have the best long term
growth and profitability....supports two principle goals 1. helps clients deliver business
value by becoming more innovative and efficient and competitive through the use of
business insight. 2. provides long term value to share holders
Impact of culture, loss of existing benefits, and disturbing existing social networks are
examples of - Answer-threats to the change process
The beginning of the IBM book showed a manager dealing with - Answer-micro and
macro problems
in one of our lenses from class we saw that the business process came from - Answer-
value chains
What is SPC? - Answer-statistical process control; something you run continually during
production to check if output conforms to specification limits CHECK
what is an early example of SPC? - Answer-Automobile industry
what decision making tool could be used for an unstructured decision? - Answer-Delphi
Delphi - Answer-supported by MIS (management information systems) engages the
managers
ERP - Answer-enterprise resource planning systems - links transaction-processing
systems with opera- tional information systems into one integrated system that include
(generally) at least these two characteristics:
When Lou wanted to switch from computer sales to technology services this is an
example of - Answer-rightsizing
What is rightsizing? - Answer-he process of a corporation reorganizing or restructuring
their business by cost-cutting, reduction of workforce, or reorganizing upper-level
management. The goal is to get the company molded properly to achieve the maximum
profit. The term rightsizing is often used by companies instead of downsizing because it
sounds less drastic. "The company felt that rightsizing was necessary after four quarters
of losses."
A disciplined approach to only do what matters is - Answer-strategic intent
Low hanging fruit describes - Answer-momentum towards change in our change
management discussion
in the Duke hospital case we first saw the balance score card in the - Answer-customer
(parents were unhappy with their kids being on ventilators because of low staff)
with 100% Correct Answers
What is meant by the management tool? - Answer-Business management tools are all
the systems, applications, controls, calculating solutions, methodologies, etc. used by
organizations to be able to cope with changing markets, ensure a competitive position in
them and improve business performance. ... Tools used for controlling and improving
business processes.
For the Deloitte case what is one component of a strategic lens that shows their
strategic objective? - Answer-they used their strategy as design by carefully evaluating
their environment and how it effected women ....Strategy can emerge from the way
people within the organisation handle and respond to the changing forces present both
in the organisation and in the environment this was shown through the use of their task
force
What are the two components of trust and why are they important? - Answer-1. the
willingness to have confidence in another person 2. knowing that trust puts yourself or
your company at risk. this is important because its something that you know is risky and
trust is chosen wisely
How did lou in IBM come to be trusted by his employees? - Answer-his reputation, he
took IBM has a whole and addressed it as a whole, he focused on the culture and
unifying IBM
How did the physician in duke become trusted? - Answer-he had a good strategy that
was backed up by facts that allowed him to be trusted
What is the difference between human capital and human resource? Give an example
from IBM, Duke, or deliotte. - Answer-HC - more strategic way of managing an
organization's people, with a greater emphasis on measurement, efficiency and the
creation of value for the organization. This is achieved at least partially by viewing
people as organizational assets to be invested in, supported and nurtured HR is more
concerned in their wellbeing and happiness. Example: Deloitte could invest in women
working at their company but they wouldn't be satisfied with their job. they weren't
adding women as an HR quota they were adding for to invest in a better pool of
employees. They also realized how much their consultants were working. Duke - how
many people on the floor working vs how many were working well IMB-
,The four types of ethics are - Answer-Societal, organizational, occupational, individual
When Lou was on the plane and got a drink, he was applying __ power - Answer-
legitimate
Two theories of discrimination - Answer-adverse or disparate treatment
adverse or disparate impact
Clinical pathways are an example of the ____ of the ___ lens - Answer-Internal
business process and balanced score card lens
Porter's Five Forces - Answer-customer,suppliers, industry rivals, substitutes, new
entrants
from our discussion on ethics, employees,customers, and managers are examples of -
Answer-stakeholders
what lens is the most difficult to use because it requires specific details - Answer-SWOT
what power best characterized Lou? - Answer-Referent
what is the most important thing Lou learned at Mckinsey? - Answer-detailed process of
understanding the underpinnings of a company
In the Duke Hospital Case, The Physician used - Answer-balanced scorecard
what term defines the willingness of a person or a group to have confidence in the
goodwill and competency if another person or organization? - Answer-Trust
What topic was "decision rights" from? - Answer-Management tools
In the IBM book Lou felt strategy was most supported by - Answer-facts... need good
analysis to know strategies are actionable and believable
what we make will sell is an example seen in - Answer-the demand chain model
what is the demand chain model? - Answer-Demand-chain management (DCM) is the
management of relationships between suppliers and customers to deliver the best value
to the customer at the least cost to the demand chain as a whole
Develop, Diffuse, and Integrate are related to - Answer-innovation
What term supports IBM's mission and vision? - Answer-business model
, what is the business model? - Answer-the business model was developed over time
through strategic innovative capabilities and technologies that have the best long term
growth and profitability....supports two principle goals 1. helps clients deliver business
value by becoming more innovative and efficient and competitive through the use of
business insight. 2. provides long term value to share holders
Impact of culture, loss of existing benefits, and disturbing existing social networks are
examples of - Answer-threats to the change process
The beginning of the IBM book showed a manager dealing with - Answer-micro and
macro problems
in one of our lenses from class we saw that the business process came from - Answer-
value chains
What is SPC? - Answer-statistical process control; something you run continually during
production to check if output conforms to specification limits CHECK
what is an early example of SPC? - Answer-Automobile industry
what decision making tool could be used for an unstructured decision? - Answer-Delphi
Delphi - Answer-supported by MIS (management information systems) engages the
managers
ERP - Answer-enterprise resource planning systems - links transaction-processing
systems with opera- tional information systems into one integrated system that include
(generally) at least these two characteristics:
When Lou wanted to switch from computer sales to technology services this is an
example of - Answer-rightsizing
What is rightsizing? - Answer-he process of a corporation reorganizing or restructuring
their business by cost-cutting, reduction of workforce, or reorganizing upper-level
management. The goal is to get the company molded properly to achieve the maximum
profit. The term rightsizing is often used by companies instead of downsizing because it
sounds less drastic. "The company felt that rightsizing was necessary after four quarters
of losses."
A disciplined approach to only do what matters is - Answer-strategic intent
Low hanging fruit describes - Answer-momentum towards change in our change
management discussion
in the Duke hospital case we first saw the balance score card in the - Answer-customer
(parents were unhappy with their kids being on ventilators because of low staff)
