Costco training questions with verified
answers
Costco double guarantee on membership Ans✔✔-We will cancel and refund your
membership fee at any time if youre dissatisfied
Costco double guarantee on merch Ans✔✔-We guarantee your satisfaction on
every product we sell and will refund your purchase price
Members returning a diamond over 1.00 ct must.... Ans✔✔-present all original
paperwork (IGI and GIA certificates)
Cigarrettes and alcohol Ans✔✔-Costco does not accept returns on cigarettes or
alcohol where prohibited by law
Special Order Kiosk and Custom Installed Programs Ans✔✔-custom products
manufactured to our member's personal and unique specifications cannot be
returned or refunded, except for warranty repair/replacement due to failure to
meet specifications.
Costco concierge services for members Ans✔✔-free technical support for any TV,
tuner-free displays, projectors, computers, Major Appliances, touch screen
tablets, cameras, camcorders, MP3 players, Home Theatre Systems, DVD players
and Blu-ray Players, Printers, monitors, routers or security camera systems
purchased at Costco and extended two years warranty from date of purchase.
Costco concierge services for non-members Ans✔✔-the ability to use concierge
through the warranty period of product
,return requests inside 90 days Ans✔✔-If the issue is a technical problem, advise
the member to speak with concierge to troubleshoot. Try not to key a RA unless
the item was clearly damaged during shipping.
return requests outside 90 days Ans✔✔-Advise the member to not speak with
concierge first. Do not request an exception to the 90 day rule until the member
has finished working with the concierge team and the manufacturer.
If the member advises that they have worked w concierge and are escalated,
don't key an RA, speak w supervisor for further instructions.
All return requests Ans✔✔-- encourage member to return the merchandise to
their local warehouse because. its quickest way to return an item and get refund
(warehouses only refunds back to a visa that was charged on the order otherwise
the refund will be given in form of cash or shop card) Any more questions?
provide them their local warehouse's phone number.
how to return an item through Costco.com Ans✔✔-1) Select 'my account' in the
upper right hand corner of home page.
2)log into account through sign in/register
3)Click 'return items' button next to appropriate order and follow the prompts to
complete your return request.
You may have to process an RA over the phone for a member if Ans✔✔--the
member requests it for any number of reasons (i.g. lives too far from warehouse,
unable to navigate websites, etc.).
-The online system requests that they contact customer service to process
, Resources to use to answer if member can cancel their order that has shipped
Ans✔✔--OMS
-Chat
-SOPs>Shipping and Delivery> Intercepts> LTL Intercepts Flowchart
-SOPs> Shipping and delivery > Intercepts > UPS intercepts Flowchart
UPS and Freight Ans✔✔-only shipping methods that are able to request an item
be intercepted
If the item is shipping from a depot via UPS.. Ans✔✔-the item is shipping on
Costco's UPS account
If an RA is closed or cancelled Ans✔✔-Re-key the RA
the process for freight intercepts is dependent on where the item is shipping
from: Ans✔✔-Depot, C-hub, Non c-hub
if the vendor ships on our ceva LTL account.. Ans✔✔-simply use caves website
and refuse shipment on the members behalf and key a return
How to check if vendor ships on ceva account Ans✔✔-SOPs>Shipping and
delivery> Intercepts> LTL Intercepts> Depot Orders and Vendors Using Costco's
ceva account
answers
Costco double guarantee on membership Ans✔✔-We will cancel and refund your
membership fee at any time if youre dissatisfied
Costco double guarantee on merch Ans✔✔-We guarantee your satisfaction on
every product we sell and will refund your purchase price
Members returning a diamond over 1.00 ct must.... Ans✔✔-present all original
paperwork (IGI and GIA certificates)
Cigarrettes and alcohol Ans✔✔-Costco does not accept returns on cigarettes or
alcohol where prohibited by law
Special Order Kiosk and Custom Installed Programs Ans✔✔-custom products
manufactured to our member's personal and unique specifications cannot be
returned or refunded, except for warranty repair/replacement due to failure to
meet specifications.
Costco concierge services for members Ans✔✔-free technical support for any TV,
tuner-free displays, projectors, computers, Major Appliances, touch screen
tablets, cameras, camcorders, MP3 players, Home Theatre Systems, DVD players
and Blu-ray Players, Printers, monitors, routers or security camera systems
purchased at Costco and extended two years warranty from date of purchase.
Costco concierge services for non-members Ans✔✔-the ability to use concierge
through the warranty period of product
,return requests inside 90 days Ans✔✔-If the issue is a technical problem, advise
the member to speak with concierge to troubleshoot. Try not to key a RA unless
the item was clearly damaged during shipping.
return requests outside 90 days Ans✔✔-Advise the member to not speak with
concierge first. Do not request an exception to the 90 day rule until the member
has finished working with the concierge team and the manufacturer.
If the member advises that they have worked w concierge and are escalated,
don't key an RA, speak w supervisor for further instructions.
All return requests Ans✔✔-- encourage member to return the merchandise to
their local warehouse because. its quickest way to return an item and get refund
(warehouses only refunds back to a visa that was charged on the order otherwise
the refund will be given in form of cash or shop card) Any more questions?
provide them their local warehouse's phone number.
how to return an item through Costco.com Ans✔✔-1) Select 'my account' in the
upper right hand corner of home page.
2)log into account through sign in/register
3)Click 'return items' button next to appropriate order and follow the prompts to
complete your return request.
You may have to process an RA over the phone for a member if Ans✔✔--the
member requests it for any number of reasons (i.g. lives too far from warehouse,
unable to navigate websites, etc.).
-The online system requests that they contact customer service to process
, Resources to use to answer if member can cancel their order that has shipped
Ans✔✔--OMS
-Chat
-SOPs>Shipping and Delivery> Intercepts> LTL Intercepts Flowchart
-SOPs> Shipping and delivery > Intercepts > UPS intercepts Flowchart
UPS and Freight Ans✔✔-only shipping methods that are able to request an item
be intercepted
If the item is shipping from a depot via UPS.. Ans✔✔-the item is shipping on
Costco's UPS account
If an RA is closed or cancelled Ans✔✔-Re-key the RA
the process for freight intercepts is dependent on where the item is shipping
from: Ans✔✔-Depot, C-hub, Non c-hub
if the vendor ships on our ceva LTL account.. Ans✔✔-simply use caves website
and refuse shipment on the members behalf and key a return
How to check if vendor ships on ceva account Ans✔✔-SOPs>Shipping and
delivery> Intercepts> LTL Intercepts> Depot Orders and Vendors Using Costco's
ceva account
