Management 301 Exam 2 questions and complete
solutions rated A+ passed
1. EAP Excellent
Performance
Academic
Integrity
Professional
Behavior
2. Decision-Making = to solve a negative *problem* or to take an advantage of an
Prob- lem Solving* *oppor- tunity*
3. Decision Making Example Chilean Miners
-33 miners were inside a mine when it collapsed
-Trapped for 69 days
-Shift Leader: Luis Urzua
-Chilean Pres: Pinera
*KEY: decisions "above ground" vs. decisions "below
ground"*
4. Luis Urzua -Shift leader in the mine
-Last man out
-Decisions made: organizing miners into work shifts,
keeping them busy, studying mine diagrams, making
escape plans, raising morale
*KEY: decisions "below ground"*
5. President Pinera -Chilean President during the Chilean Mine Collapse
-Lesson #1: Don't waste anytime or anything
-Lesson #2: Never give up
*KEY: decisions "above ground"*
6. Problem Solving Identifying and taking action to resolve problems
7. Knowledge workers Add value to orgs through their intellectual and analytical
1/
55
, Management 301 Exam 2 questions and complete
solutions rated A+ passed
talents, not physical capabilities
8. 3 must-have Technological, Information, Analytical
competen- cies
2/
55
, Management 301 Exam 2 questions and complete
solutions rated A+ passed
9. Interpersonal Roles -How a manager interacts w/ other people
(re- view) -Figurehead, Leader, Liaison
10. Informational Roles -How a manager exchanges and processes info
(re- view) -Spokesperson, Monitor, Disseminator,
11. Decisional Roles (review)-Application of info in decision-making
-Negotiation, Disturbance Handler, Resource Allocator,
Entrepreneur
12. Technological Ability to understand new technologies and use them to their
competen- cy best advantage
ex: social media, smart devices
13. Information competency Ability to gather and use credible info to solve problems
14. Analytical competency Ability to evaluate and analyze info to find meaningful
patterns, make
decisions, and solve real problems
15. Performance threat Situation where something is wrong or likely to be wrong
16. Performance opportunity Situation that otters the possibility of a better future if the
right steps
are taken
17. Problem Avoider -Ignore info that could signal a performance threat or
opportunity
-Fear accountability
3/
55
, Management 301 Exam 2 questions and complete
solutions rated A+ passed
ex: Costa Concordia- captain refused to make decisions; saved
him- self first while the ship was sinking
4/
55
solutions rated A+ passed
1. EAP Excellent
Performance
Academic
Integrity
Professional
Behavior
2. Decision-Making = to solve a negative *problem* or to take an advantage of an
Prob- lem Solving* *oppor- tunity*
3. Decision Making Example Chilean Miners
-33 miners were inside a mine when it collapsed
-Trapped for 69 days
-Shift Leader: Luis Urzua
-Chilean Pres: Pinera
*KEY: decisions "above ground" vs. decisions "below
ground"*
4. Luis Urzua -Shift leader in the mine
-Last man out
-Decisions made: organizing miners into work shifts,
keeping them busy, studying mine diagrams, making
escape plans, raising morale
*KEY: decisions "below ground"*
5. President Pinera -Chilean President during the Chilean Mine Collapse
-Lesson #1: Don't waste anytime or anything
-Lesson #2: Never give up
*KEY: decisions "above ground"*
6. Problem Solving Identifying and taking action to resolve problems
7. Knowledge workers Add value to orgs through their intellectual and analytical
1/
55
, Management 301 Exam 2 questions and complete
solutions rated A+ passed
talents, not physical capabilities
8. 3 must-have Technological, Information, Analytical
competen- cies
2/
55
, Management 301 Exam 2 questions and complete
solutions rated A+ passed
9. Interpersonal Roles -How a manager interacts w/ other people
(re- view) -Figurehead, Leader, Liaison
10. Informational Roles -How a manager exchanges and processes info
(re- view) -Spokesperson, Monitor, Disseminator,
11. Decisional Roles (review)-Application of info in decision-making
-Negotiation, Disturbance Handler, Resource Allocator,
Entrepreneur
12. Technological Ability to understand new technologies and use them to their
competen- cy best advantage
ex: social media, smart devices
13. Information competency Ability to gather and use credible info to solve problems
14. Analytical competency Ability to evaluate and analyze info to find meaningful
patterns, make
decisions, and solve real problems
15. Performance threat Situation where something is wrong or likely to be wrong
16. Performance opportunity Situation that otters the possibility of a better future if the
right steps
are taken
17. Problem Avoider -Ignore info that could signal a performance threat or
opportunity
-Fear accountability
3/
55
, Management 301 Exam 2 questions and complete
solutions rated A+ passed
ex: Costa Concordia- captain refused to make decisions; saved
him- self first while the ship was sinking
4/
55
