SSC101 7 8 9 UPDATED ACTUAL Exam
Questions and CORRECT Answers
When writing a routine request, which of the following is an appropriate action?
a. Soften your request with words such as please.
b. State precisely what you want.
c. Assume your audience will comply.
d. Do all of the above. - CORRECT ANSWER -d
If you list a series of questions in a routine request letter
a. ask the least important questions first.
b. ask the most important questions first.
c. include two or three topics in one question to keep your message short.
d. use no question marks, since this is a business message. - CORRECT ANSWER -b
When writing a routine letter requesting information and action
a. close with a justification of your request.
b. close with a clear statement of your reason for writing.
c. close with a specific account of what you expect and a deadline.
d. Do none of the above - CORRECT ANSWER -c
A claim letter should open with
a. an emotional statement demanding a settlement.
b. a straightforward statement of the problem.
c. an explanation of details of the situation.
d. None of the above - CORRECT ANSWER -b
Which of the following does not describe an effective presentation of facts in a claim letter?
, a. Clarity
b. Politeness
c. Honesty
d. Aggressiveness - CORRECT ANSWER -d
When sending routine replies, how should you handle slightly negative information?
a. Leave it out so that the letter contains only good news.
b. Embed it in a positive context.
c. State the negative directly, but only in the first paragraph.
d. State the negative directly, but only in the last paragraph. - CORRECT ANSWER -b
Which of the following is true about form responses?
a. They should never be used because they are cold and impersonal.
b. They can be an effective way to handle repetitive queries quickly and
consistently.
c. They should always be used to greatly enhance productivity in the office.
d. They are too informal for most applications. - CORRECT ANSWER -b
When your company is at fault and you must write a letter granting the customer's claim,
a. open with a friendly statement such as, "Mistakes will happen."
b. identify the person or department at fault to show your reader you have dutifully researched
the issue.
c. promise the customer that the problem will never happen again.
d. open with the good news that you're granting the claim. - CORRECT ANSWER -d
To write an effective recommendation letter, you should
a. explain the nature of your relationship with the candidate.
b. include relevant, factual information.
Questions and CORRECT Answers
When writing a routine request, which of the following is an appropriate action?
a. Soften your request with words such as please.
b. State precisely what you want.
c. Assume your audience will comply.
d. Do all of the above. - CORRECT ANSWER -d
If you list a series of questions in a routine request letter
a. ask the least important questions first.
b. ask the most important questions first.
c. include two or three topics in one question to keep your message short.
d. use no question marks, since this is a business message. - CORRECT ANSWER -b
When writing a routine letter requesting information and action
a. close with a justification of your request.
b. close with a clear statement of your reason for writing.
c. close with a specific account of what you expect and a deadline.
d. Do none of the above - CORRECT ANSWER -c
A claim letter should open with
a. an emotional statement demanding a settlement.
b. a straightforward statement of the problem.
c. an explanation of details of the situation.
d. None of the above - CORRECT ANSWER -b
Which of the following does not describe an effective presentation of facts in a claim letter?
, a. Clarity
b. Politeness
c. Honesty
d. Aggressiveness - CORRECT ANSWER -d
When sending routine replies, how should you handle slightly negative information?
a. Leave it out so that the letter contains only good news.
b. Embed it in a positive context.
c. State the negative directly, but only in the first paragraph.
d. State the negative directly, but only in the last paragraph. - CORRECT ANSWER -b
Which of the following is true about form responses?
a. They should never be used because they are cold and impersonal.
b. They can be an effective way to handle repetitive queries quickly and
consistently.
c. They should always be used to greatly enhance productivity in the office.
d. They are too informal for most applications. - CORRECT ANSWER -b
When your company is at fault and you must write a letter granting the customer's claim,
a. open with a friendly statement such as, "Mistakes will happen."
b. identify the person or department at fault to show your reader you have dutifully researched
the issue.
c. promise the customer that the problem will never happen again.
d. open with the good news that you're granting the claim. - CORRECT ANSWER -d
To write an effective recommendation letter, you should
a. explain the nature of your relationship with the candidate.
b. include relevant, factual information.
