SSC 101-3 UPDATED ACTUAL Exam
Questions and CORRECT Answers
1) A negative message using the ________ approach opens with the bad news, proceeds to the
reasons for the situation or the decision, and ends with a positive statement aimed at maintaining
a good relationship with the audience.
A) personal
B) indirect
C) formal
D) direct
E) long - CORRECT ANSWER -D
2) The ________ approach to organizing negative messages opens with the reasons behind the
bad news before presenting the bad news itself.
A) indirect
B) short
C) direct
D) informal
E) personal - CORRECT ANSWER -A
3) You should use the direct approach to organize negative news messages when ________.
A) you want to soften the blow of the negative news
B) the reader has an emotional investment in the situation
C) the situation is routine or minor
D) you need to maintain a close working relationship with the reader
E) the news will come as a shock to the reader - CORRECT ANSWER -C
4) You should use the direct approach to organize negative news messages when ________.
A) you want to soften the blow of the negative news
,B) the reader has an emotional investment in the situation
C) the bad news is not expected by the reader
D) you need to maintain a close working relationship with the reader
E) the bad news will not come as a shock to the reader - CORRECT ANSWER -E
5) You should use the direct approach to organize negative news messages when ________.
A) you want to soften the blow of the negative news
B) the reader has an emotional investment in the situation
C) the reader does not like long, rambling messages
D) you need to maintain a close working relationship with the reader
E) the bad news will come as a shock to the reader - CORRECT ANSWER -C
6) You should use the direct approach to organize negative news messages when ________.
A) firmness is needed in communicating the message
B) the reader has an emotional investment in the situation
C) you want to soften the blow of the negative news
D) you need to maintain a close working relationship with the reader
E) the bad news will come as a shock to the reader - CORRECT ANSWER -A
7) In which of the following situations is it appropriate to use the direct approach to organize
negative news messages?
A) The news is of great importance to the reader.
B) The reader is likely to react emotionally to the news.
C) The reader is not expecting this news.
D) You are keen on maintaining a positive working relationship with the reader.
E) You need to immediately get the reader's attention. - CORRECT ANSWER -E
, 8) As a Fire Insurance Claims Adjuster with Veritas Insurance, Marshall must send a message to
Synthesis Inc. refusing their claim for damages caused due to a fire in their warehouse. He uses
the direct method to organize the message. Which of the following statements, if true, would
support Marshall's choice?
A) Synthesis Inc. will be in serious financial trouble if Veritas refuses to cover the damage, and
would probably have to file for bankruptcy.
B) This is the first claim ever made by Synthesis Inc. in the 10 years that it has insured with
Marshall's company.
C) Synthesis Inc.'s policy is a comprehensive one that indemnifies for loss arising out of fire,
burglary, theft and third party risks.
D) A preliminary report filed by Veritas with Synthesis Inc. immediately after the fire indicated
that the fire was a result of a robbery and would be covered under the company's Theft Insurance
policy.
E) This fire was the - CORRECT ANSWER -D
9) You should use the indirect approach to organize negative news messages when ________.
A) you need to get the reader's attention
B) the audience prefers short messages
C) the situation is routine or minor
D) the bad news will come as a shock to the audience
E) the audience is expecting the news - CORRECT ANSWER -D
10) You should use the indirect approach to organize negative news messages when ________.
A) you need to get the reader's attention
B) the reader has an emotional investment in the situation
C) the situation is routine or minor
D) the audience prefers short messages that get right to the point
E) the audience is expecting the news - CORRECT ANSWER -B
11) In which of the following situations is it appropriate to use the indirect approach to organize
negative news messages?
Questions and CORRECT Answers
1) A negative message using the ________ approach opens with the bad news, proceeds to the
reasons for the situation or the decision, and ends with a positive statement aimed at maintaining
a good relationship with the audience.
A) personal
B) indirect
C) formal
D) direct
E) long - CORRECT ANSWER -D
2) The ________ approach to organizing negative messages opens with the reasons behind the
bad news before presenting the bad news itself.
A) indirect
B) short
C) direct
D) informal
E) personal - CORRECT ANSWER -A
3) You should use the direct approach to organize negative news messages when ________.
A) you want to soften the blow of the negative news
B) the reader has an emotional investment in the situation
C) the situation is routine or minor
D) you need to maintain a close working relationship with the reader
E) the news will come as a shock to the reader - CORRECT ANSWER -C
4) You should use the direct approach to organize negative news messages when ________.
A) you want to soften the blow of the negative news
,B) the reader has an emotional investment in the situation
C) the bad news is not expected by the reader
D) you need to maintain a close working relationship with the reader
E) the bad news will not come as a shock to the reader - CORRECT ANSWER -E
5) You should use the direct approach to organize negative news messages when ________.
A) you want to soften the blow of the negative news
B) the reader has an emotional investment in the situation
C) the reader does not like long, rambling messages
D) you need to maintain a close working relationship with the reader
E) the bad news will come as a shock to the reader - CORRECT ANSWER -C
6) You should use the direct approach to organize negative news messages when ________.
A) firmness is needed in communicating the message
B) the reader has an emotional investment in the situation
C) you want to soften the blow of the negative news
D) you need to maintain a close working relationship with the reader
E) the bad news will come as a shock to the reader - CORRECT ANSWER -A
7) In which of the following situations is it appropriate to use the direct approach to organize
negative news messages?
A) The news is of great importance to the reader.
B) The reader is likely to react emotionally to the news.
C) The reader is not expecting this news.
D) You are keen on maintaining a positive working relationship with the reader.
E) You need to immediately get the reader's attention. - CORRECT ANSWER -E
, 8) As a Fire Insurance Claims Adjuster with Veritas Insurance, Marshall must send a message to
Synthesis Inc. refusing their claim for damages caused due to a fire in their warehouse. He uses
the direct method to organize the message. Which of the following statements, if true, would
support Marshall's choice?
A) Synthesis Inc. will be in serious financial trouble if Veritas refuses to cover the damage, and
would probably have to file for bankruptcy.
B) This is the first claim ever made by Synthesis Inc. in the 10 years that it has insured with
Marshall's company.
C) Synthesis Inc.'s policy is a comprehensive one that indemnifies for loss arising out of fire,
burglary, theft and third party risks.
D) A preliminary report filed by Veritas with Synthesis Inc. immediately after the fire indicated
that the fire was a result of a robbery and would be covered under the company's Theft Insurance
policy.
E) This fire was the - CORRECT ANSWER -D
9) You should use the indirect approach to organize negative news messages when ________.
A) you need to get the reader's attention
B) the audience prefers short messages
C) the situation is routine or minor
D) the bad news will come as a shock to the audience
E) the audience is expecting the news - CORRECT ANSWER -D
10) You should use the indirect approach to organize negative news messages when ________.
A) you need to get the reader's attention
B) the reader has an emotional investment in the situation
C) the situation is routine or minor
D) the audience prefers short messages that get right to the point
E) the audience is expecting the news - CORRECT ANSWER -B
11) In which of the following situations is it appropriate to use the indirect approach to organize
negative news messages?
