SSC101 UPDATED ACTUAL Exam
Questions and CORRECT Answers
a - CORRECT ANSWER - QN=1 Communication is the process of sending and receiving
messages.
a. True
b. False
b - CORRECT ANSWER - QN=2 Pagers and other wireless devices have contributed to stress
in the communication process.
a. True
b. False
b - CORRECT ANSWER - QN=3 In the first step of the communication process, the sender
transmits the message.
a. True
b. False
a - CORRECT ANSWER - QN=4 Selective misquoting may involve omitting damaging
comments to paint a better picture of you or your company.
a. True
b. False
b - CORRECT ANSWER - QN=5 An ethical dilemma is making a clearly unethical or illegal
choice
a. True
b. False
b - CORRECT ANSWER - QN=6 By adopting an audience-centered approach, the writer
presents the message in a way that emphasizes the writer's point of view, not the reader's.
,a. True
b. False
b - CORRECT ANSWER - QN=7 In a low-context culture, people rely more on the context of
nonverbal actions and environmental setting to convey meaning.
a. True
b. False
b - CORRECT ANSWER - QN=8 Making ethical choices across cultures involves adapting to
another culture's traditions.
a. True
b. False
b - CORRECT ANSWER - QN=9 Simple hand gestures convey the same meaning in every
culture.
a. True
b. False
b - CORRECT ANSWER - QN=10 Ethnocentrism allows communicators to correctly
interpret the customs of another culture.
a. True
b. False
d - CORRECT ANSWER - QN=11 Ethnocentrism allows communicators to correctly
interpret the customs of another culture.
a. Faster problem solving
b. Increased productivity
c. Improved response from employees and supervisors
d. All of the above
,c - CORRECT ANSWER - QN=12 The U.S. workforce includes growing numbers of people
with various ethnic backgrounds. This will require the effective communicator to:
a. Communicate in team-based organizations
b. Communicate in an age of information
c. Communicate within a culturally diverse workforce
d. None of the above
a - CORRECT ANSWER - QN=13 Which of the following most correctly describes the order
of the communication process?
a. The sender has an idea, the sender encodes a message, the sender transmits the message, the
receiver gets the message.
b. The sender transmits the message, the sender receives feedback, the receiver decodes the
message.
c. The sender has an idea, the receiver decodes the message, the receiver gets the message.
d. The sender transmits the message, the sender encodes the message, the receiver sends
feedback.
d - CORRECT ANSWER - QN=14 Which of the following questions is NOT a question that
can help you make an ethical communication decision?
a. Is this message legal?
b. Is this message feasible?
c. Is this a message you can live with?
d. All are questions that can help you make an ethical decision.
b - CORRECT ANSWER - QN=15 Which of the following is an incorrect example of how
cultural context affects business communication?
a. Executive offices are shared and open to all in high-context companies.
, b. Objective data are valued over subjective relationships in a high-context company.
c. Meetings have fixed agendas and plenty of advanced notice in low-context companies.
d. Workers rely on detailed background information in low-context companies.
B - CORRECT ANSWER - QN=16 Informal social rules are:
a. Specifically taught "rights" and "wrongs" of how to behave.
b. Usually learned by watching how people behave and then imitating that behavior.
c. Another way to describe dining manners.
d. Avoided by cultures that condemn materialism.
b - CORRECT ANSWER - QN=17 When communicators assume that their own cultural
background is superior to all others, they are using which of the following concepts?
a. Stereotyping
b. Ethnocentrism
c. Accurate assumptions
d. Social status
a - CORRECT ANSWER - QN=18 When speaking to someone whose first language is
different from yours, you should:
a. Use objective, accurate language.
b. Use slang and clichés.
c. Ask the listener, "Is this too difficult for you?"
d. Speak rapidly since the listener is accustomed to rapid speech in his or her first language.
b - CORRECT ANSWER - QN=19 When writing to someone whose first language is
different from yours, you should:
a. Include lengthy sentences, using many compound and complex sentences.
b. Use figures instead of writing numbers out in words.
Questions and CORRECT Answers
a - CORRECT ANSWER - QN=1 Communication is the process of sending and receiving
messages.
a. True
b. False
b - CORRECT ANSWER - QN=2 Pagers and other wireless devices have contributed to stress
in the communication process.
a. True
b. False
b - CORRECT ANSWER - QN=3 In the first step of the communication process, the sender
transmits the message.
a. True
b. False
a - CORRECT ANSWER - QN=4 Selective misquoting may involve omitting damaging
comments to paint a better picture of you or your company.
a. True
b. False
b - CORRECT ANSWER - QN=5 An ethical dilemma is making a clearly unethical or illegal
choice
a. True
b. False
b - CORRECT ANSWER - QN=6 By adopting an audience-centered approach, the writer
presents the message in a way that emphasizes the writer's point of view, not the reader's.
,a. True
b. False
b - CORRECT ANSWER - QN=7 In a low-context culture, people rely more on the context of
nonverbal actions and environmental setting to convey meaning.
a. True
b. False
b - CORRECT ANSWER - QN=8 Making ethical choices across cultures involves adapting to
another culture's traditions.
a. True
b. False
b - CORRECT ANSWER - QN=9 Simple hand gestures convey the same meaning in every
culture.
a. True
b. False
b - CORRECT ANSWER - QN=10 Ethnocentrism allows communicators to correctly
interpret the customs of another culture.
a. True
b. False
d - CORRECT ANSWER - QN=11 Ethnocentrism allows communicators to correctly
interpret the customs of another culture.
a. Faster problem solving
b. Increased productivity
c. Improved response from employees and supervisors
d. All of the above
,c - CORRECT ANSWER - QN=12 The U.S. workforce includes growing numbers of people
with various ethnic backgrounds. This will require the effective communicator to:
a. Communicate in team-based organizations
b. Communicate in an age of information
c. Communicate within a culturally diverse workforce
d. None of the above
a - CORRECT ANSWER - QN=13 Which of the following most correctly describes the order
of the communication process?
a. The sender has an idea, the sender encodes a message, the sender transmits the message, the
receiver gets the message.
b. The sender transmits the message, the sender receives feedback, the receiver decodes the
message.
c. The sender has an idea, the receiver decodes the message, the receiver gets the message.
d. The sender transmits the message, the sender encodes the message, the receiver sends
feedback.
d - CORRECT ANSWER - QN=14 Which of the following questions is NOT a question that
can help you make an ethical communication decision?
a. Is this message legal?
b. Is this message feasible?
c. Is this a message you can live with?
d. All are questions that can help you make an ethical decision.
b - CORRECT ANSWER - QN=15 Which of the following is an incorrect example of how
cultural context affects business communication?
a. Executive offices are shared and open to all in high-context companies.
, b. Objective data are valued over subjective relationships in a high-context company.
c. Meetings have fixed agendas and plenty of advanced notice in low-context companies.
d. Workers rely on detailed background information in low-context companies.
B - CORRECT ANSWER - QN=16 Informal social rules are:
a. Specifically taught "rights" and "wrongs" of how to behave.
b. Usually learned by watching how people behave and then imitating that behavior.
c. Another way to describe dining manners.
d. Avoided by cultures that condemn materialism.
b - CORRECT ANSWER - QN=17 When communicators assume that their own cultural
background is superior to all others, they are using which of the following concepts?
a. Stereotyping
b. Ethnocentrism
c. Accurate assumptions
d. Social status
a - CORRECT ANSWER - QN=18 When speaking to someone whose first language is
different from yours, you should:
a. Use objective, accurate language.
b. Use slang and clichés.
c. Ask the listener, "Is this too difficult for you?"
d. Speak rapidly since the listener is accustomed to rapid speech in his or her first language.
b - CORRECT ANSWER - QN=19 When writing to someone whose first language is
different from yours, you should:
a. Include lengthy sentences, using many compound and complex sentences.
b. Use figures instead of writing numbers out in words.
