LSUS MBA 704 EXAM 5 PREP
QUESTIONS WITH 100% CORRECT
ANSWERS; GRADED A+
what term is an adaptive response, mediated by individual differences and/or psychological processes,
that is a consequence of any external action, situations, or even that places excessive psychological
and/or physical demands on a person - ANS-stress
what are the 3 things that stress is not - ANS-1. anxiety
2. nervous tension
3. damaging, bad, or to be avoided
what term is good stress - ANS-eustress
what term is bad stress - ANS-distress
what type of stress has negative effects on motivation and performance; red tape - ANS-hindrance
stressors
what may be the consequence of losing a sense of the basic purpose and fulfillment of your work - ANS-
burnout
what type of stressors include societal/technological change, globalization, the family, relocation,
economic and financial conditions, race and gender, and residential or community conditions - ANS-
extraorganizational
what is defined as a harmonious and productive balance of physical, mental, and social well-being
brought about by the acceptance of one's personal reasonability for developing and adhering to a health
promotion program - ANS-wellness
what term is a concern for group goals, for finding those goals that will move people, for helping the
group to formulate them, for taking some initiative in providing members of the group with the means
of achieving such goals, and for giving group members the feeling of strength and competence they
need to work hard for such goals - ANS-social power
, what is defined as repeated, health-harming mistreatment that could involve verbal abuse, threatening,
humiliating, or offensive behavior or actions; or work interference - ANS-bullying
what are the two categories of group stressors - ANS-1. lack of group cohesiveness
2. lack of social support
what type of stress has positive effects on motivation and performance; high responsibility, deadlines -
ANS-challenge stressors
what type of energy has constant sense of pressure and anxiety - ANS-tense energy
what type of energy has a stress-free flow - ANS-calm energy
what are the four categories of job stressors - ANS-1. extraorganizational stressors
2. organizational stressors
3. group stressors
4. individual stressors
what are the four macrolevel organizational stressors - ANS-1. administrative policies and strategies
2. organizational structure and design
3. organizational processes
4. working conditions
what term explains why some employees just seem to have given up and seem to accept stressors in
their work environment, even when a change for the better is possible - ANS-learned helplessness
people are most apt to experience helplessness when they perceive the causes of the lack of control to
be what 3 things - ANS-1. related to something about their own personal characteristics
2. stable and enduring
3. global and universal
downsizing, competitive pressures, merit pay plans, rotating work shifts, bureaucratic rules, and
advanced technology are what type of job stressor - ANS-administrative policies and strategies
when does frustration occur - ANS-when a motivated driver is blocked before a person reaches a desired
goal
what are the two types of barriers - ANS-overt and covert
what type of barrier is outward of phsyical - ANS-overt
what type of barrier is inward, or mental-sociopsychological - ANS-covert
what are the 4 levels of conflict in OB from macro to micro - ANS-1. organizational
2. intergroup
3 interpersonal
4. intra-individual
QUESTIONS WITH 100% CORRECT
ANSWERS; GRADED A+
what term is an adaptive response, mediated by individual differences and/or psychological processes,
that is a consequence of any external action, situations, or even that places excessive psychological
and/or physical demands on a person - ANS-stress
what are the 3 things that stress is not - ANS-1. anxiety
2. nervous tension
3. damaging, bad, or to be avoided
what term is good stress - ANS-eustress
what term is bad stress - ANS-distress
what type of stress has negative effects on motivation and performance; red tape - ANS-hindrance
stressors
what may be the consequence of losing a sense of the basic purpose and fulfillment of your work - ANS-
burnout
what type of stressors include societal/technological change, globalization, the family, relocation,
economic and financial conditions, race and gender, and residential or community conditions - ANS-
extraorganizational
what is defined as a harmonious and productive balance of physical, mental, and social well-being
brought about by the acceptance of one's personal reasonability for developing and adhering to a health
promotion program - ANS-wellness
what term is a concern for group goals, for finding those goals that will move people, for helping the
group to formulate them, for taking some initiative in providing members of the group with the means
of achieving such goals, and for giving group members the feeling of strength and competence they
need to work hard for such goals - ANS-social power
, what is defined as repeated, health-harming mistreatment that could involve verbal abuse, threatening,
humiliating, or offensive behavior or actions; or work interference - ANS-bullying
what are the two categories of group stressors - ANS-1. lack of group cohesiveness
2. lack of social support
what type of stress has positive effects on motivation and performance; high responsibility, deadlines -
ANS-challenge stressors
what type of energy has constant sense of pressure and anxiety - ANS-tense energy
what type of energy has a stress-free flow - ANS-calm energy
what are the four categories of job stressors - ANS-1. extraorganizational stressors
2. organizational stressors
3. group stressors
4. individual stressors
what are the four macrolevel organizational stressors - ANS-1. administrative policies and strategies
2. organizational structure and design
3. organizational processes
4. working conditions
what term explains why some employees just seem to have given up and seem to accept stressors in
their work environment, even when a change for the better is possible - ANS-learned helplessness
people are most apt to experience helplessness when they perceive the causes of the lack of control to
be what 3 things - ANS-1. related to something about their own personal characteristics
2. stable and enduring
3. global and universal
downsizing, competitive pressures, merit pay plans, rotating work shifts, bureaucratic rules, and
advanced technology are what type of job stressor - ANS-administrative policies and strategies
when does frustration occur - ANS-when a motivated driver is blocked before a person reaches a desired
goal
what are the two types of barriers - ANS-overt and covert
what type of barrier is outward of phsyical - ANS-overt
what type of barrier is inward, or mental-sociopsychological - ANS-covert
what are the 4 levels of conflict in OB from macro to micro - ANS-1. organizational
2. intergroup
3 interpersonal
4. intra-individual
