. ©JASONMcCONNELL 2024/2025 ALL RIGHTS RESERVED
WGU C720 Final Prep for OA Retake Exam
Questions With Correct Answers 100%
Verified.
In most cases, companies that sell products and companies that sell services both maintain
inventories of
a. finished goods
b. supporting goods - Answer✔b. supporting goods
Which of the following is an activity of both service producers and goods producers?
a. Selling high-quality, tangible products
b. Managing a finished goods inventory
c. Separating production from consumption
d. Focusing on product improvement - Answer✔d. Focusing on product improvement
By applying current technology to operations management, a firm is most likely able to
________.
a. develop new supplier relationships
b. understand customer needs and wants
c. decrease its marketing expenditures
d. make better products with fewer resources - Answer✔d. make better products with fewer
resources
The primary reason that many firms are shifting to leaner organizational structures is to
________.
1|Page
, . ©JASONMcCONNELL 2024/2025 ALL RIGHTS RESERVED
a. comply with federal laws
b. provide customer value
c. improve decision making
d. reduce payroll expenses - Answer✔c. improve decision making
Which ethical issue would impact an operations manager the most?
a. Faulty worker safety gear
b. Unfair pricing practices
c. Illegal real estate transactions
d. Incorrect marketing materials - Answer✔a. Faulty worker safety gear
Which statement about services providers and goods producers is true?
a. Both service providers and goods manufacturers have finished goods inventories.
b. Inventory management is a concern for goods manufacturers but not service providers.
c. Physical elements are a concern for goods manufacturers but not service providers.
d. Some service providers operate like manufacturers because they sell a finished good. -
Answer✔d. Some service providers operate like manufacturers because they sell a finished good.
Which statement about product safety is most likely true?
a. Consumer advocacy groups have eliminated the need for government intervention in product
safety issues.
b. Product safety oversight is typically stringent in underdeveloped countries due to government
laws.
c. Modern managers should view product safety as a government concern rather than an
organizational issue.
2|Page
, . ©JASONMcCONNELL 2024/2025 ALL RIGHTS RESERVED
d. Managerial judgment is often necessary when determining appropriate product safety labels. -
Answer✔d. Managerial judgment is often necessary when determining appropriate product
safety labels.
Malcolm, an operations manager at Carson Industries, has been assigned the task of
implementing the firm's environmental stewardship strategy. Which of the following would be
the best way for Malcolm to accomplish this goal?
a. Providing environmental policy training to Carson employees
b. Implementing a quality inspection program for all Carson products
c. Calculating the cost-benefit ratio of the Carson distribution system
d. Reducing energy consumption at Carson manufacturing facilities - Answer✔d. Reducing
energy consumption at Carson manufacturing facilities
the key here was 'environmental' the (d.) was the only answer that address the environment
directly
Which statement about productivity is most likely true?
a. Productivity measurements are more precise than efficiency measurements.
b. Productivity and efficiency are synonymous terms for the same measurement.
c. Productivity is a general descriptor of the time needed to perform a task.
d. Productivity enables a manufacturer to adapt quickly to market needs. - Answer✔a.
Productivity measurements are more precise than efficiency measurements.
Awesome Pizza uses an internally oriented definition of quality. Which question is most relevant
to an Awesome Pizza manager when conducting a monthly quality assessment?
3|Page
WGU C720 Final Prep for OA Retake Exam
Questions With Correct Answers 100%
Verified.
In most cases, companies that sell products and companies that sell services both maintain
inventories of
a. finished goods
b. supporting goods - Answer✔b. supporting goods
Which of the following is an activity of both service producers and goods producers?
a. Selling high-quality, tangible products
b. Managing a finished goods inventory
c. Separating production from consumption
d. Focusing on product improvement - Answer✔d. Focusing on product improvement
By applying current technology to operations management, a firm is most likely able to
________.
a. develop new supplier relationships
b. understand customer needs and wants
c. decrease its marketing expenditures
d. make better products with fewer resources - Answer✔d. make better products with fewer
resources
The primary reason that many firms are shifting to leaner organizational structures is to
________.
1|Page
, . ©JASONMcCONNELL 2024/2025 ALL RIGHTS RESERVED
a. comply with federal laws
b. provide customer value
c. improve decision making
d. reduce payroll expenses - Answer✔c. improve decision making
Which ethical issue would impact an operations manager the most?
a. Faulty worker safety gear
b. Unfair pricing practices
c. Illegal real estate transactions
d. Incorrect marketing materials - Answer✔a. Faulty worker safety gear
Which statement about services providers and goods producers is true?
a. Both service providers and goods manufacturers have finished goods inventories.
b. Inventory management is a concern for goods manufacturers but not service providers.
c. Physical elements are a concern for goods manufacturers but not service providers.
d. Some service providers operate like manufacturers because they sell a finished good. -
Answer✔d. Some service providers operate like manufacturers because they sell a finished good.
Which statement about product safety is most likely true?
a. Consumer advocacy groups have eliminated the need for government intervention in product
safety issues.
b. Product safety oversight is typically stringent in underdeveloped countries due to government
laws.
c. Modern managers should view product safety as a government concern rather than an
organizational issue.
2|Page
, . ©JASONMcCONNELL 2024/2025 ALL RIGHTS RESERVED
d. Managerial judgment is often necessary when determining appropriate product safety labels. -
Answer✔d. Managerial judgment is often necessary when determining appropriate product
safety labels.
Malcolm, an operations manager at Carson Industries, has been assigned the task of
implementing the firm's environmental stewardship strategy. Which of the following would be
the best way for Malcolm to accomplish this goal?
a. Providing environmental policy training to Carson employees
b. Implementing a quality inspection program for all Carson products
c. Calculating the cost-benefit ratio of the Carson distribution system
d. Reducing energy consumption at Carson manufacturing facilities - Answer✔d. Reducing
energy consumption at Carson manufacturing facilities
the key here was 'environmental' the (d.) was the only answer that address the environment
directly
Which statement about productivity is most likely true?
a. Productivity measurements are more precise than efficiency measurements.
b. Productivity and efficiency are synonymous terms for the same measurement.
c. Productivity is a general descriptor of the time needed to perform a task.
d. Productivity enables a manufacturer to adapt quickly to market needs. - Answer✔a.
Productivity measurements are more precise than efficiency measurements.
Awesome Pizza uses an internally oriented definition of quality. Which question is most relevant
to an Awesome Pizza manager when conducting a monthly quality assessment?
3|Page
