OPERATION MANAGEMENT (Economic
Finance) EXAM 2 REVISION STUDY
QUESTIONBANK CORRECTLY ANSWERED AND
100% VERIFIED.
Which of the following is NOT one of W. Edwards Deming's 14 Points
Adopt Zero Defects as the only performance standard.
Which of the following is NOT directly related to W. Edwards Deming?
Quality is free
Which leader in quality management promoted the Quality Trilogy of quality
planning, quality control, and quality improvement?
Joseph Juran
Which of the following is NOT a part of Philip Crosby's philosophy of quality
The only performance standard that matters is profits
All of the following are components of the GAP model EXCEPT
the discrepancy between delighting or pleasing customers and total customer
service and satisfaction
ISO 9000:2000 principles consist of all of the following EXCEPT
zero defects
Which of the following emphasizes defects per million opportunities as a key
measure of quality?
Six Sigma
The dpmo or epmo for a three-sigma process is
66,807
,Which of the following does NOT fit with Six Sigma implementation
Providing flexibility to demand volume changes and trends
All of the following relate to Six Sigma EXCEPT
flexibility to demand volume changes and trends
The recognized leader and benchmark for successful Six Sigma implementation
is _____.
General Electric
GE's Six Sigma problem-solving approach employs five phases. Which of the
following is NOT one of the phases
Identify (I)
Six Sigma efforts use all of the following concepts and methods EXCEPT:
large order sizes such as batching
In applying Six Sigma to services, the four key measures of performance include
all of the following EXCEPT
productivity
In reference to quality cost classifications, activities such as training and
equipment design would fall in _____ category
prevention costs
Machine downtime is an example of which type of quality cost?
internal failure costs
A tool used to help determine how a process works and what it is supposed to do
is a _
flowchart
A tool used to show the frequency or number of observations of a particular value
or within a specific group is a _____.
,histogram
A _____ stratifies the data to more detailed levels at each step eventually isolating
the most significant problems
Pareto diagram
A tool used for presenting a chain of causes and effects is called a _____.
fishbone diagram
Cause-and-effect diagrams would help most in which phase of the DMAIC
problem-solving approach?
Analyze
A _____ graphically displays the relationships between different variables
scatter diagram
Which of the following is most closely associated with root cause analysis?
The 5-Why Technique
Root cause analysis uses all of the following tools and approaches EXCEPT
the concept of zero defects
Which one of the following statements is TRUE
Kaizen focuses on small, frequent, and gradual improvements over the long term,
with minimum financial investment
Which one of the following statements is FALSE?
Kaizen is the process of specifying design specifications for goods and services
A flash drive that fits only one way into an e-device is an example of an
application of the _____.
poka-yoke concept
At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile
is an example of an application of the _____ concept.
, poka-yoke
Quality management includes how goods and services are designed, rather than
simply how quality is assured during the manufacturing or service-delivery
process.
true
The most relevant definition of quality for an operations manager is conformance
to specifications.
true
Performance standards in services are analogous to manufacturing
specifications
true
Empathy relates to the knowledge and courtesy of service providers and their
ability to convey trust and confidence
false
The Deming philosophy focuses on bringing about improvements in product and
service quality by reducing uncertainty and variability in goods and services
design and associated processes
true
W. Edwards Deming believed that higher quality leads to higher costs and even
higher market share
false
Joseph Juran preached the 14 Points for management in his quality philosophy
false
W. Edward Deming believed that productivity would improve by setting numerical
quotas
false
Finance) EXAM 2 REVISION STUDY
QUESTIONBANK CORRECTLY ANSWERED AND
100% VERIFIED.
Which of the following is NOT one of W. Edwards Deming's 14 Points
Adopt Zero Defects as the only performance standard.
Which of the following is NOT directly related to W. Edwards Deming?
Quality is free
Which leader in quality management promoted the Quality Trilogy of quality
planning, quality control, and quality improvement?
Joseph Juran
Which of the following is NOT a part of Philip Crosby's philosophy of quality
The only performance standard that matters is profits
All of the following are components of the GAP model EXCEPT
the discrepancy between delighting or pleasing customers and total customer
service and satisfaction
ISO 9000:2000 principles consist of all of the following EXCEPT
zero defects
Which of the following emphasizes defects per million opportunities as a key
measure of quality?
Six Sigma
The dpmo or epmo for a three-sigma process is
66,807
,Which of the following does NOT fit with Six Sigma implementation
Providing flexibility to demand volume changes and trends
All of the following relate to Six Sigma EXCEPT
flexibility to demand volume changes and trends
The recognized leader and benchmark for successful Six Sigma implementation
is _____.
General Electric
GE's Six Sigma problem-solving approach employs five phases. Which of the
following is NOT one of the phases
Identify (I)
Six Sigma efforts use all of the following concepts and methods EXCEPT:
large order sizes such as batching
In applying Six Sigma to services, the four key measures of performance include
all of the following EXCEPT
productivity
In reference to quality cost classifications, activities such as training and
equipment design would fall in _____ category
prevention costs
Machine downtime is an example of which type of quality cost?
internal failure costs
A tool used to help determine how a process works and what it is supposed to do
is a _
flowchart
A tool used to show the frequency or number of observations of a particular value
or within a specific group is a _____.
,histogram
A _____ stratifies the data to more detailed levels at each step eventually isolating
the most significant problems
Pareto diagram
A tool used for presenting a chain of causes and effects is called a _____.
fishbone diagram
Cause-and-effect diagrams would help most in which phase of the DMAIC
problem-solving approach?
Analyze
A _____ graphically displays the relationships between different variables
scatter diagram
Which of the following is most closely associated with root cause analysis?
The 5-Why Technique
Root cause analysis uses all of the following tools and approaches EXCEPT
the concept of zero defects
Which one of the following statements is TRUE
Kaizen focuses on small, frequent, and gradual improvements over the long term,
with minimum financial investment
Which one of the following statements is FALSE?
Kaizen is the process of specifying design specifications for goods and services
A flash drive that fits only one way into an e-device is an example of an
application of the _____.
poka-yoke concept
At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile
is an example of an application of the _____ concept.
, poka-yoke
Quality management includes how goods and services are designed, rather than
simply how quality is assured during the manufacturing or service-delivery
process.
true
The most relevant definition of quality for an operations manager is conformance
to specifications.
true
Performance standards in services are analogous to manufacturing
specifications
true
Empathy relates to the knowledge and courtesy of service providers and their
ability to convey trust and confidence
false
The Deming philosophy focuses on bringing about improvements in product and
service quality by reducing uncertainty and variability in goods and services
design and associated processes
true
W. Edwards Deming believed that higher quality leads to higher costs and even
higher market share
false
Joseph Juran preached the 14 Points for management in his quality philosophy
false
W. Edward Deming believed that productivity would improve by setting numerical
quotas
false
