Test Bank for Essentials of Business Communication, 12th Edition by Ellen Guffey (1).pdf

BUSINESS COMMUNICATION E n nn




SSENTIALS n




6TH EDITION BY BOVEE TEST
n
n n nn n




BANK

Chaptern1n UnderstandingnBusinessnCommunicationninnToday'snWorkplace


1) Which nofnthenfollowingnisntruenaboutnthenimportancenofneffectivencommunication nto
your ncareerandntonthencompaniesnwherenyou nwill nwork?
n


A) Communicationnisnimportantnfornmost njobs,nexcept ntechnicalnjobsnsuch nas
engineeringnorfinance.
n


B) Thenhighernyou nrisenin nyour norganization,nthenmorentimenyounspendnusingnthentechnical
skillsnofyour nprofession,nandnthenlessntimenyou nspendncommunicating.
n



C) Goodncommunicatorsnarengenerallynmorendifficultntonfindnthan ngood
accountants,ngoodengineers,norngoodnattorneys.
n


D) Goodncommunication nhasnnot nbeen nlinkedntonfinancial nadvantagesnforncompanies.
E) Communicationnisnimportantnfornmostnjobs,nunlessnyounarenan
entrepreneur.Answer:nC
n


Explanation:nC)nThenworldnisnfullnofngoodnmarketingnstrategists,ngoodnaccountants,ngood
engineers,nandngoodnattorneys—
n


but nitnisnnot nfullnofngoodncommunicators.nAcquiringngoodncommunication nskillsnwill npro
videnyou nwith nan nopportunityntonstandnout nfrom nyour ncompetition ninthenjobnmarket.
Classification:nConceptualn
AACSB:nCommunication n
AbilitiesLO:n1

,Difficulty:n Easy
LearningnOutcome:n Describenbest npracticesnin nteam nandninterpersonal ncommunication


2) Which nofnthenfollowingnisntruenaboutnthenimportancenofneffectivencommunication nto
your ncareerandntonthencompaniesnwherenyou nwill nwork?
n



A) Communicationnisnimportantnfornmost njobs,nexcept ntechnicalnjobsnsuch nas
engineeringnorfinance.
n



B) Thenhighernyounriseninnyour norganization,nthenlessntimenyou nspendnusingnthentechnical
skillsnofyour nprofession,nandnthenmorentimenyou nspendncommunicating.
n


C) Goodncommunicatorsnarengenerallynmuch neasierntonfindnthanngood
accountants,ngoodengineers,norngoodnattorneys.
n


D) Goodncommunication nhasnnot nbeen nlinkedntonfinancial nadvantagesnforncompanies.
E) Communicationnisnimportantnfornmostnjobs,nunlessnyounarenan
entrepreneur.Answer:nB
n


Explanation:nB)nAsnyou ntakenon nleadershipnandnmanagement nroles,ncommunication nbec
omesneven nmorenimportant.nThenhigher nyounriseninnan norganization,nthenlessntimenyounw
illnspendnusingthentechnical nskillsnofnyournparticular nprofession nandnthenmorentimenyou n
will nspendncommunicating.nTopnexecutivesnspendnmost nofntheirntimencommunicating,na
ndnbusinesspeople nwhoncan't ncommunicatenwellndon't nstandnmuch nchancenofnreachingnt
hentop.
Classification:nConceptualn
AACSB:nCommunication n
AbilitiesLO:n1
Difficulty:n Easy
LearningnOutcome:n Describenbest npracticesnin nteam nandninterpersonal ncommunication

,3) Which nofnthenfollowingnisntruenaboutnthenimportancenofneffectivencommunication nto
your ncareerandntonthencompaniesnwherenyou nwill nwork?
n


A) Communicationnisnimportantnfornmost njobs,nexcept ntechnicalnjobsnsuch nas
engineeringnorfinance.
n


B) Thenhighernyou nrisenin nyour norganization,nthenmorentimenyounspendnusingnthentechnical
skillsnofyour nprofession,nandnthenlessntimenyou nspendncommunicating.
n



C) Goodncommunicatorsnarengenerallynmuch neasierntonfindnthanngood
accountants,ngoodengineers,norngoodnattorneys.
n


D) Companiesnthat ncommunicatenwellnsignificantlynoutperformnthosenthat ncommunicate
poorly.
n


E) Communicationnisnimportantnfornmostnjobs,nunlessnyounarenan
entrepreneur.Answer:nD
n


Explanation:nD)nGoodncommunication nhasnclearnfinancial nadvantages.
Companiesnthatcommunicatenwell nsignificantlynoutperformnthosentha
n


tncommunicatenpoorly.
Classification:nConceptualn
AACSB:nCommunication n
AbilitiesLO:n1
Difficulty:n Easy
LearningnOutcome:n Describenbest npracticesnin nteam nandninterpersonal ncommunication


4) Effectivencommunication nstrengthensnthenconnectionsnbetween nancompanynandnallnofnits
.
A) factions
B) cliques
C) stakeholders
D) captivenaudience
E) captivenmar
ketAnswer:
C
Explanation:nC)nAncompany'snstakeholdersnarenthosengroupsnthat narenaffectednin nsomenwa
ynbynthencompany'snactions:ncustomers,nemployees,nshareholders,nsuppliers,nneighbors,nt
hencommunity,nthenation,nandnthenworldnasnanwhole.
Classification:

, Conceptual nLO:n1nDifficult
y:n Easy
LearningnOutcome:n Discussnthenchallengesnandnimportancenofnbusinessncommunications