Conflict Resolution - Unit 2 Exam Questions with Verified Solutions Rated A+
Belief - Answers A person's mental sense of what is true or right/correct in a situation.
Assumption - Answers An expectation formed from a person's beliefs.
Belief System - Answers A combination of beliefs that becomes a model for an aspect of a person's
world.
Belief systems can be powerful enough to escalate or de-escalate a conflict. - Answers the true
statement about belief systems or assumptions
Decision - Answers A choice between two or more items or options.
Cost/Benefit Analysis - Answers An assessment of the benefits gained vs. effort or resources expended
associated with a particular option in a decision.
Paying a bill on time - Answers Some factors of decision-making are emotional and some are physical.
Which of the following would be considered a physical factor?
complex - Answers Some decisions may seem simple or boring, but individuals still use a
______________ process to analyze the correct way to handle the situation.
Amygdala - Answers A structure in the brain which interprets stimuli as threat or non-threat and initiates
fight or flight reaction.
Threat - Answers A stimulus interpreted by the amygdala as harmful to an organism.
Fight or Flight Reaction - Answers A condition in the body caused by the release of adrenaline, preparing
the body to flee from or combat a stimulus perceived as a threat by the amygdala.
Reaction - Answers Behavior which is not consciously chosen but is automatic/reflexive in a given
context or in relation to a given stimulus.
Response - Answers Behavior towards a given stimulus or in a given context that is consciously chosen.
Relaxation - Answers Elimination of unnecessary tension/activity in body or mind.
Communication - Answers The process of moving information from person to person using symbolic
codes.
Message - Answers A "packet" of information which has been encoded and is moved from sender to
receiver.
External Filter - Answers An impediment to a message being received or being interpreted as intended
originating outside the mind of the receiver.
, Internal Filter - Answers An impediment to a message being received or being interpreted as intended
originating inside the mind of the receiver.
Core Concern - Answers Per Harvard Negotiation Project, one of 5 emotional or relational needs all
humans feel within relationships or in negotiation.
Status - Answers A state of "rank" or ascription of value and importance in a given situation.
I have an important position that is respected by others. - Answers Which of the following statements
addresses the core concern of status?
organized, analyzed, interpreted data that offer value to marketers - Answers A sequence of symbols
that can be interpreted as a message; an awareness of things inside/outside the self that must be
encoded in symbols to be conveyed to another; "what you don't already know."
Symbol - Answers A representation of a concept in a tangible form.
Code - Answers A set of symbols with consistent meanings used to hold and convey information.
Verbal Communication - Answers Communication using the code commonly called spoken or written
language.
Nonverbal Communication - Answers Communication using a variety of physical codes.
Maslow's Hierarchy of Needs - Answers A model of universal categories of human needs, developed by
Abraham Maslow.
Comfort Zone - Answers The range of situations, feelings, etc that a person is accustomed to.
Fear of Upsetting Others - Answers A perception that one's actions will cause pain to others and thus
cause emotional harm to the self.
Fear of the Unknown - Answers A perception that undertaking a task will expose one to threatening
situations.
Fear of Failure - Answers A perception that not succeeding in a task will harm the self in tangible or
emotional ways.
Fear of Success - Answers A perception that succeeding at something will harm the self in tangible or
emotional ways.
Signpost - Answers Regarding conflict resolution and emotion, an indicator of a need or interest in the
form of a display of emotion.
Intensity of Emotion - Answers The degree to which a given emotion is felt/experienced by a person.
Trust - Answers An expectation that an individual will act in positive ways towards other members of the
relationship, based on assessment of previous behavior.
Belief - Answers A person's mental sense of what is true or right/correct in a situation.
Assumption - Answers An expectation formed from a person's beliefs.
Belief System - Answers A combination of beliefs that becomes a model for an aspect of a person's
world.
Belief systems can be powerful enough to escalate or de-escalate a conflict. - Answers the true
statement about belief systems or assumptions
Decision - Answers A choice between two or more items or options.
Cost/Benefit Analysis - Answers An assessment of the benefits gained vs. effort or resources expended
associated with a particular option in a decision.
Paying a bill on time - Answers Some factors of decision-making are emotional and some are physical.
Which of the following would be considered a physical factor?
complex - Answers Some decisions may seem simple or boring, but individuals still use a
______________ process to analyze the correct way to handle the situation.
Amygdala - Answers A structure in the brain which interprets stimuli as threat or non-threat and initiates
fight or flight reaction.
Threat - Answers A stimulus interpreted by the amygdala as harmful to an organism.
Fight or Flight Reaction - Answers A condition in the body caused by the release of adrenaline, preparing
the body to flee from or combat a stimulus perceived as a threat by the amygdala.
Reaction - Answers Behavior which is not consciously chosen but is automatic/reflexive in a given
context or in relation to a given stimulus.
Response - Answers Behavior towards a given stimulus or in a given context that is consciously chosen.
Relaxation - Answers Elimination of unnecessary tension/activity in body or mind.
Communication - Answers The process of moving information from person to person using symbolic
codes.
Message - Answers A "packet" of information which has been encoded and is moved from sender to
receiver.
External Filter - Answers An impediment to a message being received or being interpreted as intended
originating outside the mind of the receiver.
, Internal Filter - Answers An impediment to a message being received or being interpreted as intended
originating inside the mind of the receiver.
Core Concern - Answers Per Harvard Negotiation Project, one of 5 emotional or relational needs all
humans feel within relationships or in negotiation.
Status - Answers A state of "rank" or ascription of value and importance in a given situation.
I have an important position that is respected by others. - Answers Which of the following statements
addresses the core concern of status?
organized, analyzed, interpreted data that offer value to marketers - Answers A sequence of symbols
that can be interpreted as a message; an awareness of things inside/outside the self that must be
encoded in symbols to be conveyed to another; "what you don't already know."
Symbol - Answers A representation of a concept in a tangible form.
Code - Answers A set of symbols with consistent meanings used to hold and convey information.
Verbal Communication - Answers Communication using the code commonly called spoken or written
language.
Nonverbal Communication - Answers Communication using a variety of physical codes.
Maslow's Hierarchy of Needs - Answers A model of universal categories of human needs, developed by
Abraham Maslow.
Comfort Zone - Answers The range of situations, feelings, etc that a person is accustomed to.
Fear of Upsetting Others - Answers A perception that one's actions will cause pain to others and thus
cause emotional harm to the self.
Fear of the Unknown - Answers A perception that undertaking a task will expose one to threatening
situations.
Fear of Failure - Answers A perception that not succeeding in a task will harm the self in tangible or
emotional ways.
Fear of Success - Answers A perception that succeeding at something will harm the self in tangible or
emotional ways.
Signpost - Answers Regarding conflict resolution and emotion, an indicator of a need or interest in the
form of a display of emotion.
Intensity of Emotion - Answers The degree to which a given emotion is felt/experienced by a person.
Trust - Answers An expectation that an individual will act in positive ways towards other members of the
relationship, based on assessment of previous behavior.
