Chapter 1 j j
The Operations Function
j j
MultiplejChoicejQuestions
1. Whyjisjoperationsjmanagement jajmorejencompassingjtermjthanjproductionjma
nagement?
A. Operationsjmanagement jisjconcerned jwithjmultiplejproductsjand jservices
B. Operationsjmanagement jrefersjtojservicejasjwelljasjmanufacturingjorganizations
C. Operationsjmanagement jisjbroaderjincludingjthejfinancingjand jmarketingjfunctions
D. Operationsjmanagement jmakesjusejof jthejtoolsjof jquantitativejanalysisjand jcomputerjsyst
ems
2. Whichjof jthejfollowingjfunctionsjisjresponsiblejforjthejactualjmovement jof jgoodsjand
/orjservicesjacrossjorganizations?
A. Logistics
B. Operations
C. Purchasing
D. Nonejof jthese
3. Approximately,jwhat jpercentagejof jthejAmericanjworkforcejworksjinjservicejind
ustries?
A. 20%
B. 40%
C. 80%
D. 90%
4. Thejfourjdecisionjareasjinjoperationsjmanagement jare:
A. Planning,jtechnology,jinventory,jand jcontrol
B. Process,jquality,jcapacity,jand jinventory
C. Process,jquality,jtechnology,jand jcapacity
D. Nonejof jthese
1-1
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,Chapterj01 j-jThejOperationsjFunction
5. A jproductivejsystemsjapproach:
A. Viewsjoperationsjasjajseparatejorganizationaljfunction
B. Must jprovidejfeedbackjinformationjforjcontroljof jprocessjinputsjand jtechnology
C. Isjof jlimited jusejinjservicejorganizations
D. Disregardsjhumanjand jsocialjconcerns
6. Capacityjdecisions:
A. Includejstaffingjand jscheduling
B. Includejinventoryjcontrol
C. Includejdefiningjproduct jspecifications
D. Nonejof jthese
7. Inventoryjdecisionsjinvolve:
A. Determiningjwhat jtojorder,jhow jmuchjtojorder,jand jwhenjtojorder
B. Trackingjthejflow jof jmaterials
C. Managingjthejfinished jgoodsjinventories
D. Alljof jthese
8. Thejcontemporaryjoperationsjthemesjsignifyjthat:
A. Morejemphasisjshould jbejplaced jonjmanufacturingjthanjonjservicejindustries
B. Everyjoperationjshould jbejexternallyjdirected jtojmeet jthejcustomers'jrequirements
C. Operationsjdecisionsjshould jprecedejdecisionsjinjotherjfunctionsjinjanjorganization
D. Tojbejcompetitive,jstrategiesjforjoperationsjshould jexcludejbroaderjsupplyjchainjissues
9. Thejessencejof joperationsjmanagement jcanjbejdescribed jby:
A. Process,jcapacity,jand jpeople
B. Decisions,jfunction,jand jprocess
C. Planning,jcontrol,jand jorganization
D. Integrated jplanningjand jcontrol
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,Chapterj01 j-jThejOperationsjFunction
10. Whichjof jthejfollowingjisjnot jajcontemporaryjthemejinjoperations?
A. Globalizationjof jOperations
B. LeanjOperations
C. QualityjTeams
D. EnvironmentaljConcernsjand jSustainability
11. Thejthreejprimaryjfunctionsjthat jexist jinjmost jbusinessjorganizationsjare:
A. Operations,jaccounting,jand jfinance
B. Operations,jproduction,jand jfinance
C. Production,jmarketing,jand jhumanjresources
D. Operations,jfinance,jand jmarketing
12. Thejthreejmajorjfunctionsjof jbusinessjorganizations:
A. Arejmutuallyjexclusive
B. Functionjindependentlyjof jeachjother
C. Interfacejwithjeachjother
D. Dojnot jinterfacejwithjeachjother
13. Whichjonejof jthejfollowingjwould jnot jgenerallyjbejclassified jasjanjinput jinjajuniv
ersityjsystem?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. Thejfourjmajorjdecisionjresponsibilitiesjof joperationsjmanagement jare:
A. Process,jquality,jcapacity,jand jhumanjresources
B. Process,jquality,jhumanjresources,jand jinventory
C. Quality,jinventory,jhumanjresources,jand jcapacity
D. Process,jcapacity,jquality,jand jinventory
1-3
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his jdocumentjmay jnotjbejcopied, jscanned, jduplicated, jforwarded, jdistributed, jor jposted jon jajwebsite, jin j wholejor jpart.
, Chapterj01 j-jThejOperationsjFunction
15. Whichjof jthejfollowingjisjnot jinjthejprocessjcategoryjof jthejoperationsjdecisionjfra
mework?
A. Layout jof jthejfacility
B. Jobjdesign
C. Thejtypejof jequipment jand jtechnology
D. Product jorjservicejinspection
16. Supplyjchainjmanagement jincludesjthejintegrationjof:
A. Suppliers
B. Manufacturers
C. Customers
D. Alljof jthejabove
17. Thejsupplyjchainjextendsjfrom:
A. Supplierjtojmanufacturing
B. Supplierjtojsupplier
C. Dealerjtojcustomer
D. Supplierjtojcustomer
18. Supplyjchainjmanagement jincludesjalljof jthejfollowingjexcept:
A. Purchasing
B. Inventoryjcontrol
C. Advertising
D. Customerjservice
19. A jcomprehensivejdecision-makingjframeworkjforjoperationsjincludes:
A. Considerationjof jotherjorganizationaljfunctions
B. Considerationjof joperationsjinjisolationjof jotherjfunctions
C. Suppliersjbut jnot jcustomers
D. Customersjbut jnot jsuppliers
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HilljEducation.j Thisjisjproprietaryjmaterialjsolelyjforjauthorizedjinstructorjuse.jNotjauthorized jfor jsalejorj distributionjinjanyjmanner.j T
his jdocumentjmay jnotjbejcopied, jscanned, jduplicated, jforwarded, jdistributed, jor jposted jon jajwebsite, jin j wholejor jpart.