PGA PGM LEVEL 3: FACILITY MANAGEMENT PRACTICE
QUESTIONS WITH ACCURATE SOLUTIONS
1) When should a manager address performance gaps if an issue arises regarding a
_ _ _ _ _ _ _ _ _ _ _ _ _
performer's work? -- Answer ✔✔ If a gap arises, address the gap as soon as
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
possible.
2) How should the complexity of a task be handled if a performer is learning
_ _ _ _ _ _ _ _ _ _ _ _ _ _
something new? -- Answer ✔✔ Start simply, basics first.
_ _ _ _ _ _ _ _
3) What expectations should a manager's performance standards reflect? -- Answer
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✔✔ Quality, timeliness, and initiative
_ _ _ _
4) What element of the performance system describes the job task? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _
Performance expectations _
5) What is the recommended guideline a manager should use if an employee's actual
_ _ _ _ _ _ _ _ _ _ _ _ _
performance differs from expected performance? -- Answer ✔✔ The
_ _ _ _ _ _ _ _ _
performance system _
6) How should resources be allocated to avoid overwhelming a performer? --
_ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Make performer aware of available recourses. Involve performer in
_ _ _ _ _ _ _ _ _ _ _
allocation.
7) What types of resources are needed to carry out the facility's mission and
_ _ _ _ _ _ _ _ _ _ _ _ _
financial goals? -- Answer ✔✔ Material, physical, human, financial, and time based
_ _ _ _ _ _ _ _ _ _ _
8) The golf shop merchandise operation is underperforming to revenue projections
_ _ _ _ _ _ _ _ _ _
and inventory management challenges are occurring. What type of resources
_ _ _ _ _ _ _ _ _ _
could best resolve these problems? -- Answer ✔✔ Material, physical, and human
_ _ _ _ _ _ _ _ _ _ _
, 9) Which element of the performance system is being utilized when managers
_ _ _ _ _ _ _ _ _ _ _
communicate the information needed for a performer to complete a task? -- _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Performance expectations _ _ _
10) Why would an audible thermometer need to be used to identify the appropriate
_ _ _ _ _ _ _ _ _ _ _ _ _
temperature of food related to input? -- Answer ✔✔ Audible thermometer is cue _ _ _ _ _ _ _ _ _ _ _ _ _
for action. Input is signal for action. Consists of cues that are presented in the
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
system.
11) A hydraulic leak is discovered when using a triplex mower on the greens. What
_ _ _ _ _ _ _ _ _ _ _ _ _ _
type of input amplifier can be implemented to minimize the problem? -- Answer
_ _ _ _ _ _ _ _ _ _ _ _ _
✔✔ Provide on the spot coaching, develop a checklist, or job aide that is easily
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
accessible
12) What is defined as the information, circumstances, or events that signal a
_ _ _ _ _ _ _ _ _ _ _ _
performer to tale the appropriate action? -- Answer ✔✔ Input
_ _ _ _ _ _ _ _ _
13) When conducting a junior event, twenty juniors pre-registered and forty-five
_ _ _ _ _ _ _ _ _ _
attended on the day of the event. This prompted the facility to increase the
_ _ _ _ _ _ _ _ _ _ _ _ _ _
professional staff by two teachers to accommodate the volume of juniors. In this
_ _ _ _ _ _ _ _ _ _ _ _ _
example, what type of input signaled appropriate action? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _
Circumstance
14) What should a manager do when a performer has difficulty recognizing when to
_ _ _ _ _ _ _ _ _ _ _ _ _
take action on a specific task? -- Answer ✔✔ The manager may need to amplify
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
the input to make sure that is it noticed.
_ _ _ _ _ _ _ _
15) What type of consequence happens when a chef experiences gratification after
_ _ _ _ _ _ _ _ _ _ _
presenting an elegant surf and turf dinner during the ladies' member-guest event? -
_ _ _ _ _ _ _ _ _ _ _ _
- Answer ✔✔ Internal (psychological)
_ _ _ _
16) A team member who set the hole locations accurately and efficiently is assigned to
_ _ _ _ _ _ _ _ _ _ _ _ _
_ routinely complete this maintenance task. What is the potential result of this
_ _ _ _ _ _ _ _ _ _ _ _
situation. -- Answer ✔✔ Positive consequence _ _ _ _ _
QUESTIONS WITH ACCURATE SOLUTIONS
1) When should a manager address performance gaps if an issue arises regarding a
_ _ _ _ _ _ _ _ _ _ _ _ _
performer's work? -- Answer ✔✔ If a gap arises, address the gap as soon as
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
possible.
2) How should the complexity of a task be handled if a performer is learning
_ _ _ _ _ _ _ _ _ _ _ _ _ _
something new? -- Answer ✔✔ Start simply, basics first.
_ _ _ _ _ _ _ _
3) What expectations should a manager's performance standards reflect? -- Answer
_ _ _ _ _ _ _ _ _ _
✔✔ Quality, timeliness, and initiative
_ _ _ _
4) What element of the performance system describes the job task? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _
Performance expectations _
5) What is the recommended guideline a manager should use if an employee's actual
_ _ _ _ _ _ _ _ _ _ _ _ _
performance differs from expected performance? -- Answer ✔✔ The
_ _ _ _ _ _ _ _ _
performance system _
6) How should resources be allocated to avoid overwhelming a performer? --
_ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Make performer aware of available recourses. Involve performer in
_ _ _ _ _ _ _ _ _ _ _
allocation.
7) What types of resources are needed to carry out the facility's mission and
_ _ _ _ _ _ _ _ _ _ _ _ _
financial goals? -- Answer ✔✔ Material, physical, human, financial, and time based
_ _ _ _ _ _ _ _ _ _ _
8) The golf shop merchandise operation is underperforming to revenue projections
_ _ _ _ _ _ _ _ _ _
and inventory management challenges are occurring. What type of resources
_ _ _ _ _ _ _ _ _ _
could best resolve these problems? -- Answer ✔✔ Material, physical, and human
_ _ _ _ _ _ _ _ _ _ _
, 9) Which element of the performance system is being utilized when managers
_ _ _ _ _ _ _ _ _ _ _
communicate the information needed for a performer to complete a task? -- _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Performance expectations _ _ _
10) Why would an audible thermometer need to be used to identify the appropriate
_ _ _ _ _ _ _ _ _ _ _ _ _
temperature of food related to input? -- Answer ✔✔ Audible thermometer is cue _ _ _ _ _ _ _ _ _ _ _ _ _
for action. Input is signal for action. Consists of cues that are presented in the
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
system.
11) A hydraulic leak is discovered when using a triplex mower on the greens. What
_ _ _ _ _ _ _ _ _ _ _ _ _ _
type of input amplifier can be implemented to minimize the problem? -- Answer
_ _ _ _ _ _ _ _ _ _ _ _ _
✔✔ Provide on the spot coaching, develop a checklist, or job aide that is easily
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
accessible
12) What is defined as the information, circumstances, or events that signal a
_ _ _ _ _ _ _ _ _ _ _ _
performer to tale the appropriate action? -- Answer ✔✔ Input
_ _ _ _ _ _ _ _ _
13) When conducting a junior event, twenty juniors pre-registered and forty-five
_ _ _ _ _ _ _ _ _ _
attended on the day of the event. This prompted the facility to increase the
_ _ _ _ _ _ _ _ _ _ _ _ _ _
professional staff by two teachers to accommodate the volume of juniors. In this
_ _ _ _ _ _ _ _ _ _ _ _ _
example, what type of input signaled appropriate action? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _
Circumstance
14) What should a manager do when a performer has difficulty recognizing when to
_ _ _ _ _ _ _ _ _ _ _ _ _
take action on a specific task? -- Answer ✔✔ The manager may need to amplify
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
the input to make sure that is it noticed.
_ _ _ _ _ _ _ _
15) What type of consequence happens when a chef experiences gratification after
_ _ _ _ _ _ _ _ _ _ _
presenting an elegant surf and turf dinner during the ladies' member-guest event? -
_ _ _ _ _ _ _ _ _ _ _ _
- Answer ✔✔ Internal (psychological)
_ _ _ _
16) A team member who set the hole locations accurately and efficiently is assigned to
_ _ _ _ _ _ _ _ _ _ _ _ _
_ routinely complete this maintenance task. What is the potential result of this
_ _ _ _ _ _ _ _ _ _ _ _
situation. -- Answer ✔✔ Positive consequence _ _ _ _ _
