PGA PGM LEVEL 3: COMPLETE STUDY GUIDE QUESTIONS
WITH EXPERTLY SOLVED ANSWERS.
1) Recommended guideline a manager should use if an employee's performance differs
_ _ _ _ _ _ _ _ _ _ _
from the expected? -- Answer ✔✔ Address and find mutual agreement
_ _ _ _ _ _ _ _ _ _
2) How should resources be allocated to avoid overwhelming a performer? -- Answer
_ _ _ _ _ _ _ _ _ _ _ _
✔✔ Make them aware of what is available
_ _ _ _ _ _ _
3) What should a manager do when a performer has difficulty recognizing when to act
_ _ _ _ _ _ _ _ _ _ _ _ _ _
on a specific task? -- Answer ✔✔ Take a specific direction
_ _ _ _ _ _ _ _ _ _
4) A team member sets the holes correctly and is assigned this task routinely. What is
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
the result of this? -- Answer ✔✔ Reinforced the desired outcome
_ _ _ _ _ _ _ _ _ _
5) How should the GM use significant work when telling the merchandiser to spot
_ _ _ _ _ _ _ _ _ _ _ _ _
audit due to shrinkage? -- Answer ✔✔ Explain feedback and consequences
_ _ _ _ _ _ _ _ _ _
6) How can managers communicate that they want to work with the performer to
_ _ _ _ _ _ _ _ _ _ _ _ _
ensure success? -- Answer ✔✔ Feedback is clear
_ _ _ _ _ _ _
7) What guidelines apply when a manager uses the supporting strategy? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _
Capable and motivated _ _
8) What guideline is used with the convincing strategy because the employee is
_ _ _ _ _ _ _ _ _ _ _ _
resistant? -- Answer ✔✔ Help overcome resistance and give resources to do the
_ _ _ _ _ _ _ _ _ _ _ _ _
job
9) What strategy is used by the head pro when requested solutions by his assistant? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Supporting _ _
,10) What strategy is used with employees who are experienced but unwilling? --
_ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Involving_ _
11) What action increases the chances of finding a solution that satisfies all parties? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Address the problem early
_ _ _ _ _
12) During joint problem solving, why is it important to state the problem in relation to
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
the expectations? -- Answer ✔✔ To avoid blame
_ _ _ _ _ _ _
13) What manager behavior is appropriate during termination? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _
Considerate, clear, decisive _ _
14) F&B uses internal control to keep the operation functioning smoothly; what are the
_ _ _ _ _ _ _ _ _ _ _ _ _
characteristics? -- Answer ✔✔ Measure, evaluate, act _ _ _ _ _ _
15) What is food cost control? -- Answer ✔✔ Management and procedures to regulate
_ _ _ _ _ _ _ _ _ _ _ _ _
costs
16) What is the most important consideration when forecasting number of staff and
_ _ _ _ _ _ _ _ _ _ _ _
scheduling? -- Answer ✔✔ Provide the service, minimal payroll
_ _ _ _ _ _ _ _
17) Which condition enhances the benefits of mental practice? -- Answer ✔✔ Cognitive
_ _ _ _ _ _ _ _ _ _ _ _
hypothesis
18) What is an effective means to help a beginner use motor imagery to improve? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Combine with physical performance
_ _ _ _ _
19) What optimizes performance when combining mental and physical practice? --
_ _ _ _ _ _ _ _ _ _
Answer ✔✔ Recall past shots, execute prior memory
_ _ _ _ _ _ _
20) What conditions lead to greater learning transfer? -- Answer ✔✔ Same/similar
_ _ _ _ _ _ _ _ _ _ _
conditions
, 21) What approach is recommended to optimize learning transfer of a golf skill? --
_ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Transfer skill at similar level in transfer learning
_ _ _ _ _ _ _ _ _
22) What are two major ways to structure swing change movements through rehearsal?
_ _ _ _ _ _ _ _ _ _ _
_-- Answer ✔✔ Skills practice and transfer practice
_ _ _ _ _ _ _
23) What should a coach do when a student gets mad a swing change does not work? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Accept blame, remind them they agreed to it
_ _ _ _ _ _ _ _ _
24) What step in pre shot routine is helpful to a player who wants to trust their swing? -
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
- Answer ✔✔ Positive self-talk
_ _ _ _
25) What are the benefits of an effective pre shot routine? -- Answer ✔✔ Stay in the
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
present, prepare, manage emotions _ _ _
26) What is recommended immediately after a poor shot is hit? -- Answer ✔✔ Identify
_ _ _ _ _ _ _ _ _ _ _ _ _ _
the flaw _
27) What pre shot routine problem could cause a poor shot outcome? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Lie, distance, club
_ _
28) How should players use the post shot routine to achieve focus on playing the game?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
-- Answer ✔✔ Accept it, ask why
_ _ _ _ _ _
29) Why is it important to have similarly skilled players in group instruction? -- Answer
_ _ _ _ _ _ _ _ _ _ _ _ _ _
✔✔ More likely to benefit
_ _ _ _
30) How should teachers respond to lessons getting off track? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _
Accommodate changes and meet challenges _ _ _ _
31) What is the purpose of golf instruction from a long-term lesson plan? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
_Goals that translate to performance
_ _ _ _
32) What role should technology play with ball flight while teaching a lesson? -- Answer
_ _ _ _ _ _ _ _ _ _ _ _ _ _
✔✔ Assist in identifying the error
_ _ _ _ _
WITH EXPERTLY SOLVED ANSWERS.
1) Recommended guideline a manager should use if an employee's performance differs
_ _ _ _ _ _ _ _ _ _ _
from the expected? -- Answer ✔✔ Address and find mutual agreement
_ _ _ _ _ _ _ _ _ _
2) How should resources be allocated to avoid overwhelming a performer? -- Answer
_ _ _ _ _ _ _ _ _ _ _ _
✔✔ Make them aware of what is available
_ _ _ _ _ _ _
3) What should a manager do when a performer has difficulty recognizing when to act
_ _ _ _ _ _ _ _ _ _ _ _ _ _
on a specific task? -- Answer ✔✔ Take a specific direction
_ _ _ _ _ _ _ _ _ _
4) A team member sets the holes correctly and is assigned this task routinely. What is
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
the result of this? -- Answer ✔✔ Reinforced the desired outcome
_ _ _ _ _ _ _ _ _ _
5) How should the GM use significant work when telling the merchandiser to spot
_ _ _ _ _ _ _ _ _ _ _ _ _
audit due to shrinkage? -- Answer ✔✔ Explain feedback and consequences
_ _ _ _ _ _ _ _ _ _
6) How can managers communicate that they want to work with the performer to
_ _ _ _ _ _ _ _ _ _ _ _ _
ensure success? -- Answer ✔✔ Feedback is clear
_ _ _ _ _ _ _
7) What guidelines apply when a manager uses the supporting strategy? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _
Capable and motivated _ _
8) What guideline is used with the convincing strategy because the employee is
_ _ _ _ _ _ _ _ _ _ _ _
resistant? -- Answer ✔✔ Help overcome resistance and give resources to do the
_ _ _ _ _ _ _ _ _ _ _ _ _
job
9) What strategy is used by the head pro when requested solutions by his assistant? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Supporting _ _
,10) What strategy is used with employees who are experienced but unwilling? --
_ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Involving_ _
11) What action increases the chances of finding a solution that satisfies all parties? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Address the problem early
_ _ _ _ _
12) During joint problem solving, why is it important to state the problem in relation to
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
the expectations? -- Answer ✔✔ To avoid blame
_ _ _ _ _ _ _
13) What manager behavior is appropriate during termination? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _
Considerate, clear, decisive _ _
14) F&B uses internal control to keep the operation functioning smoothly; what are the
_ _ _ _ _ _ _ _ _ _ _ _ _
characteristics? -- Answer ✔✔ Measure, evaluate, act _ _ _ _ _ _
15) What is food cost control? -- Answer ✔✔ Management and procedures to regulate
_ _ _ _ _ _ _ _ _ _ _ _ _
costs
16) What is the most important consideration when forecasting number of staff and
_ _ _ _ _ _ _ _ _ _ _ _
scheduling? -- Answer ✔✔ Provide the service, minimal payroll
_ _ _ _ _ _ _ _
17) Which condition enhances the benefits of mental practice? -- Answer ✔✔ Cognitive
_ _ _ _ _ _ _ _ _ _ _ _
hypothesis
18) What is an effective means to help a beginner use motor imagery to improve? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Combine with physical performance
_ _ _ _ _
19) What optimizes performance when combining mental and physical practice? --
_ _ _ _ _ _ _ _ _ _
Answer ✔✔ Recall past shots, execute prior memory
_ _ _ _ _ _ _
20) What conditions lead to greater learning transfer? -- Answer ✔✔ Same/similar
_ _ _ _ _ _ _ _ _ _ _
conditions
, 21) What approach is recommended to optimize learning transfer of a golf skill? --
_ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Transfer skill at similar level in transfer learning
_ _ _ _ _ _ _ _ _
22) What are two major ways to structure swing change movements through rehearsal?
_ _ _ _ _ _ _ _ _ _ _
_-- Answer ✔✔ Skills practice and transfer practice
_ _ _ _ _ _ _
23) What should a coach do when a student gets mad a swing change does not work? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Accept blame, remind them they agreed to it
_ _ _ _ _ _ _ _ _
24) What step in pre shot routine is helpful to a player who wants to trust their swing? -
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
- Answer ✔✔ Positive self-talk
_ _ _ _
25) What are the benefits of an effective pre shot routine? -- Answer ✔✔ Stay in the
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
present, prepare, manage emotions _ _ _
26) What is recommended immediately after a poor shot is hit? -- Answer ✔✔ Identify
_ _ _ _ _ _ _ _ _ _ _ _ _ _
the flaw _
27) What pre shot routine problem could cause a poor shot outcome? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Lie, distance, club
_ _
28) How should players use the post shot routine to achieve focus on playing the game?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
-- Answer ✔✔ Accept it, ask why
_ _ _ _ _ _
29) Why is it important to have similarly skilled players in group instruction? -- Answer
_ _ _ _ _ _ _ _ _ _ _ _ _ _
✔✔ More likely to benefit
_ _ _ _
30) How should teachers respond to lessons getting off track? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _
Accommodate changes and meet challenges _ _ _ _
31) What is the purpose of golf instruction from a long-term lesson plan? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
_Goals that translate to performance
_ _ _ _
32) What role should technology play with ball flight while teaching a lesson? -- Answer
_ _ _ _ _ _ _ _ _ _ _ _ _ _
✔✔ Assist in identifying the error
_ _ _ _ _
