PGA LEVEL 2: COMPLETE EXAM STUDY GUIDE QUESTIONS
WITH 100% CORRECT ANSWERS.
1) The vision, core values, and mission statement of a golf facility should be developed
_ _ _ _ _ _ _ _ _ _ _ _ _
concurrently with establishing a facility-wide business plan that includes concrete
_ _ _ _ _ _ _ _ _ _ _
goals with strategies for meeting them. (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _
2) What department is considered the core business unit of most facilities? -- Answer
_ _ _ _ _ _ _ _ _ _ _ _
✔✔ Golf Operations
_ _ _
3) Policies and procedures are port of which support element of the golf operation's
_ _ _ _ _ _ _ _ _ _ _ _ _
organization? -- Answer ✔✔ Systems _ _ _ _
4) What is the most accurate description of the relationship between the facility's
_ _ _ _ _ _ _ _ _ _ _ _
business plan and the golf operation? -- Answer ✔✔ Golf Operation is very core
_ _ _ _ _ _ _ _ _ _ _ _ _ _
and center of the golf business plan
_ _ _ _ _ _
5) What is the principal focus of golf operations? Systems Operational Manual --
_ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ _ _
6) What combination of interaction strategies would be the first choice for
_ _ _ _ _ _ _ _ _ _ _
promoting a positive facility-wide culture? -- Answer ✔✔ Involving and Supporting
_ _ _ _ _ _ _ _ _ _
7) From a functional perspective, a vendor is what kind of resource? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Financial
8) What must exist for a facility to have a positive culture? -- Answer ✔✔ Resources
_ _ _ _ _ _ _ _ _ _ _ _ _ _
9) What would a typical organizational chart of a golf operation show? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _
Staff roles and the relationships between them
_ _ _ _ _ _ _
,10) What is the most likely determinant of the complexity of a facility's organizational
_ _ _ _ _ _ _ _ _ _ _ _ _
chart? -- Answer ✔✔ Size of facility and number of resources
_ _ _ _ _ _ _ _ _ _
11) What determines the complexity of a facility's organization chart? Size of facility,
_ _ _ _ _ _ _ _ _ _ _ _
number of services offered, type of facility, mission -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _
12) Staff is considered a tangible facility resource? (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _
13) What intangible resource is key to enabling and facilitating peak performance? --
_ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Culture _ _
14) How can facilities foster a positive culture of improvement? -- Answer ✔✔ Open
_ _ _ _ _ _ _ _ _ _ _ _ _
communication and discussion _ _
15) How can a facility foster a culture of improvement? -- Answer ✔✔ Evolving /
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Everyone on board _ _
16) "Identify staffing needs" is one of the staff-management roles in running a golf
_ _ _ _ _ _ _ _ _ _ _ _ _
operation. (T/F) -- Answer ✔✔ True _ _ _ _ _
17) Job descriptions should identify the skills necessary to accomplish the tasks
_ _ _ _ _ _ _ _ _ _ _
associated with each position. (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _
18) High-performance profiling is a tool that can be used to communicate a uniform _ _ _ _ _ _ _ _ _ _ _ _ _
set of facility-wide expectations for all employees. (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _
19) Self-assessments are an appropriate means for facility staff to align their personal
_ _ _ _ _ _ _ _ _ _ _ _
goals with business goals. (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _
20) New teachers observed the lead instructor at a golf facility conduct a short game
_ _ _ _ _ _ _ _ _ _ _ _ _ _
clinic. This is an example of external staff training. (T/F) -- Answer ✔✔ False
_ _ _ _ _ _ _ _ _ _ _ _ _
21) What should a manager consider when determining the number of employees
_ _ _ _ _ _ _ _ _ _ _
needed to run an operation? -- Answer ✔✔ Human resources it will take
_ _ _ _ _ _ _ _ _ _ _ _
, 22) What should golf facilities consider doing to elevate staff performance in meeting
_ _ _ _ _ _ _ _ _ _ _ _
management and customer expectations? -- Answer ✔✔ Create high performance
_ _ _ _ _ _ _ _ _ _
profiles
23) What is the advantage of asking open-ended questions during the interview
_ _ _ _ _ _ _ _ _ _ _
process? Lead to unbiased answers -- Answer ✔✔
_ _ _ _ _ _ _ _
24) What is an example of external staff training? -- Answer ✔✔ Employee going to
_ _ _ _ _ _ _ _ _ _ _ _ _ _
the PGA Show
_ _
25) Reduced training needs is one of the anticipated benefits of adopting new point of
_ _ _ _ _ _ _ _ _ _ _ _ _ _
sale system technology. (T/F) -- Answer ✔✔ False
_ _ _ _ _ _ _
26) What is the first step in acquiring a new technology-based system? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Assess facility needs _ _
27) What are procedures? -- Answer ✔✔ Step by step instructions on how to
_ _ _ _ _ _ _ _ _ _ _ _ _
implement policies and complete specific tasks _ _ _ _ _
28) What are policies? -- Answer ✔✔ Guidelines and rules laid down by management
_ _ _ _ _ _ _ _ _ _ _ _ _
that outline the course of action in various situations
_ _ _ _ _ _ _ _
29) Why should employees be involved in creating and revising policies or procedures?
_ _ _ _ _ _ _ _ _ _ _
_-- Answer ✔✔ Encourages staff to buy in to the guidelines it sets out
_ _ _ _ _ _ _ _ _ _ _ _ _
30) What is a management tool for defining the structure of the golf operation? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Business planning - Policies and procedures
_ _ _ _ _ _ _
31) Promotion is one of the four "Ps" of marketing? (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _ _ _
32) What does the American Marketing Association refer to as a name, term, sign,
_ _ _ _ _ _ _ _ _ _ _ _ _
symbol or design, or combination of them intended to identify the goods and
_ _ _ _ _ _ _ _ _ _ _ _ _
services of a seller? -- Answer ✔✔ Brand
_ _ _ _ _ _ _
WITH 100% CORRECT ANSWERS.
1) The vision, core values, and mission statement of a golf facility should be developed
_ _ _ _ _ _ _ _ _ _ _ _ _
concurrently with establishing a facility-wide business plan that includes concrete
_ _ _ _ _ _ _ _ _ _ _
goals with strategies for meeting them. (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _
2) What department is considered the core business unit of most facilities? -- Answer
_ _ _ _ _ _ _ _ _ _ _ _
✔✔ Golf Operations
_ _ _
3) Policies and procedures are port of which support element of the golf operation's
_ _ _ _ _ _ _ _ _ _ _ _ _
organization? -- Answer ✔✔ Systems _ _ _ _
4) What is the most accurate description of the relationship between the facility's
_ _ _ _ _ _ _ _ _ _ _ _
business plan and the golf operation? -- Answer ✔✔ Golf Operation is very core
_ _ _ _ _ _ _ _ _ _ _ _ _ _
and center of the golf business plan
_ _ _ _ _ _
5) What is the principal focus of golf operations? Systems Operational Manual --
_ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ _ _
6) What combination of interaction strategies would be the first choice for
_ _ _ _ _ _ _ _ _ _ _
promoting a positive facility-wide culture? -- Answer ✔✔ Involving and Supporting
_ _ _ _ _ _ _ _ _ _
7) From a functional perspective, a vendor is what kind of resource? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Financial
8) What must exist for a facility to have a positive culture? -- Answer ✔✔ Resources
_ _ _ _ _ _ _ _ _ _ _ _ _ _
9) What would a typical organizational chart of a golf operation show? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _
Staff roles and the relationships between them
_ _ _ _ _ _ _
,10) What is the most likely determinant of the complexity of a facility's organizational
_ _ _ _ _ _ _ _ _ _ _ _ _
chart? -- Answer ✔✔ Size of facility and number of resources
_ _ _ _ _ _ _ _ _ _
11) What determines the complexity of a facility's organization chart? Size of facility,
_ _ _ _ _ _ _ _ _ _ _ _
number of services offered, type of facility, mission -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _
12) Staff is considered a tangible facility resource? (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _
13) What intangible resource is key to enabling and facilitating peak performance? --
_ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Culture _ _
14) How can facilities foster a positive culture of improvement? -- Answer ✔✔ Open
_ _ _ _ _ _ _ _ _ _ _ _ _
communication and discussion _ _
15) How can a facility foster a culture of improvement? -- Answer ✔✔ Evolving /
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Everyone on board _ _
16) "Identify staffing needs" is one of the staff-management roles in running a golf
_ _ _ _ _ _ _ _ _ _ _ _ _
operation. (T/F) -- Answer ✔✔ True _ _ _ _ _
17) Job descriptions should identify the skills necessary to accomplish the tasks
_ _ _ _ _ _ _ _ _ _ _
associated with each position. (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _
18) High-performance profiling is a tool that can be used to communicate a uniform _ _ _ _ _ _ _ _ _ _ _ _ _
set of facility-wide expectations for all employees. (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _
19) Self-assessments are an appropriate means for facility staff to align their personal
_ _ _ _ _ _ _ _ _ _ _ _
goals with business goals. (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _
20) New teachers observed the lead instructor at a golf facility conduct a short game
_ _ _ _ _ _ _ _ _ _ _ _ _ _
clinic. This is an example of external staff training. (T/F) -- Answer ✔✔ False
_ _ _ _ _ _ _ _ _ _ _ _ _
21) What should a manager consider when determining the number of employees
_ _ _ _ _ _ _ _ _ _ _
needed to run an operation? -- Answer ✔✔ Human resources it will take
_ _ _ _ _ _ _ _ _ _ _ _
, 22) What should golf facilities consider doing to elevate staff performance in meeting
_ _ _ _ _ _ _ _ _ _ _ _
management and customer expectations? -- Answer ✔✔ Create high performance
_ _ _ _ _ _ _ _ _ _
profiles
23) What is the advantage of asking open-ended questions during the interview
_ _ _ _ _ _ _ _ _ _ _
process? Lead to unbiased answers -- Answer ✔✔
_ _ _ _ _ _ _ _
24) What is an example of external staff training? -- Answer ✔✔ Employee going to
_ _ _ _ _ _ _ _ _ _ _ _ _ _
the PGA Show
_ _
25) Reduced training needs is one of the anticipated benefits of adopting new point of
_ _ _ _ _ _ _ _ _ _ _ _ _ _
sale system technology. (T/F) -- Answer ✔✔ False
_ _ _ _ _ _ _
26) What is the first step in acquiring a new technology-based system? -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Assess facility needs _ _
27) What are procedures? -- Answer ✔✔ Step by step instructions on how to
_ _ _ _ _ _ _ _ _ _ _ _ _
implement policies and complete specific tasks _ _ _ _ _
28) What are policies? -- Answer ✔✔ Guidelines and rules laid down by management
_ _ _ _ _ _ _ _ _ _ _ _ _
that outline the course of action in various situations
_ _ _ _ _ _ _ _
29) Why should employees be involved in creating and revising policies or procedures?
_ _ _ _ _ _ _ _ _ _ _
_-- Answer ✔✔ Encourages staff to buy in to the guidelines it sets out
_ _ _ _ _ _ _ _ _ _ _ _ _
30) What is a management tool for defining the structure of the golf operation? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ Business planning - Policies and procedures
_ _ _ _ _ _ _
31) Promotion is one of the four "Ps" of marketing? (T/F) -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _ _ _
32) What does the American Marketing Association refer to as a name, term, sign,
_ _ _ _ _ _ _ _ _ _ _ _ _
symbol or design, or combination of them intended to identify the goods and
_ _ _ _ _ _ _ _ _ _ _ _ _
services of a seller? -- Answer ✔✔ Brand
_ _ _ _ _ _ _
