PGA LEVEL 1: FACILITY MANAGEMENT: EXAM QUESTIONS
WITH THE BEST SCORES.
The process for developing a business plan starts before you established the goals you
_ _ _ _ _ _ _ _ _ _ _ _ _ _
would like to achieve for the shop's coming year, -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _ _
Staff should be involved in effective business planning to create a sense of ownership. --
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ True, Majors stakeholders and staff.
_ _ _ _ _ _
Assessing the current state of business is the most significant advantage of strategic
_ _ _ _ _ _ _ _ _ _ _ _ _
business planning. -- Answer ✔✔ False. Most significant advantage is it provides a long
_ _ _ _ _ _ _ _ _ _ _ _ _ _
term vision._
Who should provide direction for creating the business plan at a golf operation? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ The people in charge. Pros, board members, and GM. Key stakeholders.
_ _ _ _ _ _ _ _ _ _ _ _
What are the five phases of the PGA Business planning model? -- Answer ✔✔ Define the
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
business
Assess the current state of the business.
_ _ _ _ _ _ _
Develop business goals, objectives, and related strategics.
_ _ _ _ _ _ _
Prepare financial forecasts and budgets.
_ _ _ _ _
Monitor performance _
According to the business planning model, a business plan should build on and refine the
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
operational plan. -- Answer ✔✔ False _ _ _ _ _
,What is the usual business destination for long range planning. -- Answer ✔✔ Usually a
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
long term is 3-5 years. A part of this long-range plan is annual operating budget and cash
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
flow statement. _
Proactive planning is one of the anticipated outcomes of strategic business planning. --
_ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ True _ _
What is the most significant benefit of strategic business planning. -- Answer ✔✔ It
_ _ _ _ _ _ _ _ _ _ _ _ _ _
provides a long term vision and destination and does not just focus on the current state
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
of the business.
_ _
Clarification of job responsibilities is one of the added values provided by the strategic
_ _ _ _ _ _ _ _ _ _ _ _ _ _
planning process. -- Answer ✔✔ False_ _ _ _ _
Business goals are typically developed in the Defining the business phase of the business
_ _ _ _ _ _ _ _ _ _ _ _ _ _
planning process. -- Answer ✔✔ False. Those are developed in the develop business
_ _ _ _ _ _ _ _ _ _ _ _ _
goals.
Typically a written set of course values is developed in the defining the business phase of
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
the business planning process. -- Answer ✔✔ True. As well as mission statement, vision
_ _ _ _ _ _ _ _ _ _ _ _ _ _
statement and others. _ _
Helping establish a starting point for goals, objectives, and related strategies is an
_ _ _ _ _ _ _ _ _ _ _ _ _
appropriate use of the SWOT. -- Answer ✔✔ True _ _ _ _ _ _ _ _
Financial forecasts should be based on historical data and new assumptions. -- Answer
_ _ _ _ _ _ _ _ _ _ _ _ _
✔✔ False. Financial forecast should be based on historical data and new assumptions.
_ _ _ _ _ _ _ _ _ _ _ _
1. You are in the process of completing a business plan for the golf shop. Initial forecasts
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
of sales, expenses, and profit have been made. Past data has been analyzed and important
_ _ _ _ _ _ _ _ _ _ _ _ _ _
_inside and outside factors have been identified. What is the next step to be taken
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
towards completing the plan? -- Answer ✔✔ Monitor performance.
_ _ _ _ _ _ _ _
1. A golf professional is purchasing a golf course. The business plan he presented to his
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
banker included his history of successfully operating similar facilities, budget projections
_ _ _ _ _ _ _ _ _ _ _
for the first five years under his management, and objectives and strategies for reaching
_ _ _ _ _ _ _ _ _ _ _ _ _ _
, his goals. The banker rejected his loan application because of missing information. What
_ _ _ _ _ _ _ _ _ _ _ _ _
important element is missing from the business plan? -- Answer ✔✔ He is missing a
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
mission statement. _
What time frame would be the least effective for monitoring the progress and
_ _ _ _ _ _ _ _ _ _ _ _ _
performance of a business plan? -- Answer ✔✔ The time frame that would be most _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
effective is daily monitoring. The least productive would be every month or yearly.
_ _ _ _ _ _ _ _ _ _ _ _
The skills of a golf professional include knowing rounds, membership, golf cars,
_ _ _ _ _ _ _ _ _ _ _ _
tournaments, and merchandise generate revenue for a facility. -- Answer ✔✔ False. This _ _ _ _ _ _ _ _ _ _ _ _ _
question is about knowledge not skills. _ _ _ _ _
A personal development summary details interests, strengths, weakness, and future
_ _ _ _ _ _ _ _ _ _
personal development steps -- Answer ✔✔ True_ _ _ _ _ _
What must every professional understand about evaluation? -- Answer ✔✔ It is a
_ _ _ _ _ _ _ _ _ _ _ _ _
continuous process, and it is crucial to career advancements. _ _ _ _ _ _ _ _
How might a golf professional discover interests? -- Answer ✔✔ Time. It takes time to
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
discover what your interests are first hand experiences and connecting with people in
_ _ _ _ _ _ _ _ _ _ _ _ _
the industry are two good ways to find interests. Basically, don't be afraid to try new
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
things.
What is part of the Explore stage in the Career Planning process? -- Answer ✔✔ Part of
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
the explore stage overlaps with the evaluation stage. As people start to learn more about
_ _ _ _ _ _ _ _ _ _ _ _ _ _
_themselves, they envision careers that match their interests, knowledge, skills, and
_ _ _ _ _ _ _ _ _ _ _
values.
It is best to narrow ones focus to a specific job when exploring career options. --
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ False. It's best to explore career options. You may find you like something
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
you didn't think you would.
_ _ _ _
Explain the difference between a core industry segment and an enabled industry
_ _ _ _ _ _ _ _ _ _ _ _
segment. -- Answer ✔✔ Core industries produce goods and services used to play the
_ _ _ _ _ _ _ _ _ _ _ _ _ _
game and operate facilities. Enable industries produce other economic activities that the
_ _ _ _ _ _ _ _ _ _ _ _
game of golf enables like tourism and residential construction.
_ _ _ _ _ _ _ _
WITH THE BEST SCORES.
The process for developing a business plan starts before you established the goals you
_ _ _ _ _ _ _ _ _ _ _ _ _ _
would like to achieve for the shop's coming year, -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _ _
Staff should be involved in effective business planning to create a sense of ownership. --
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ True, Majors stakeholders and staff.
_ _ _ _ _ _
Assessing the current state of business is the most significant advantage of strategic
_ _ _ _ _ _ _ _ _ _ _ _ _
business planning. -- Answer ✔✔ False. Most significant advantage is it provides a long
_ _ _ _ _ _ _ _ _ _ _ _ _ _
term vision._
Who should provide direction for creating the business plan at a golf operation? --
_ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ The people in charge. Pros, board members, and GM. Key stakeholders.
_ _ _ _ _ _ _ _ _ _ _ _
What are the five phases of the PGA Business planning model? -- Answer ✔✔ Define the
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
business
Assess the current state of the business.
_ _ _ _ _ _ _
Develop business goals, objectives, and related strategics.
_ _ _ _ _ _ _
Prepare financial forecasts and budgets.
_ _ _ _ _
Monitor performance _
According to the business planning model, a business plan should build on and refine the
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
operational plan. -- Answer ✔✔ False _ _ _ _ _
,What is the usual business destination for long range planning. -- Answer ✔✔ Usually a
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
long term is 3-5 years. A part of this long-range plan is annual operating budget and cash
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
flow statement. _
Proactive planning is one of the anticipated outcomes of strategic business planning. --
_ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ True _ _
What is the most significant benefit of strategic business planning. -- Answer ✔✔ It
_ _ _ _ _ _ _ _ _ _ _ _ _ _
provides a long term vision and destination and does not just focus on the current state
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
of the business.
_ _
Clarification of job responsibilities is one of the added values provided by the strategic
_ _ _ _ _ _ _ _ _ _ _ _ _ _
planning process. -- Answer ✔✔ False_ _ _ _ _
Business goals are typically developed in the Defining the business phase of the business
_ _ _ _ _ _ _ _ _ _ _ _ _ _
planning process. -- Answer ✔✔ False. Those are developed in the develop business
_ _ _ _ _ _ _ _ _ _ _ _ _
goals.
Typically a written set of course values is developed in the defining the business phase of
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
the business planning process. -- Answer ✔✔ True. As well as mission statement, vision
_ _ _ _ _ _ _ _ _ _ _ _ _ _
statement and others. _ _
Helping establish a starting point for goals, objectives, and related strategies is an
_ _ _ _ _ _ _ _ _ _ _ _ _
appropriate use of the SWOT. -- Answer ✔✔ True _ _ _ _ _ _ _ _
Financial forecasts should be based on historical data and new assumptions. -- Answer
_ _ _ _ _ _ _ _ _ _ _ _ _
✔✔ False. Financial forecast should be based on historical data and new assumptions.
_ _ _ _ _ _ _ _ _ _ _ _
1. You are in the process of completing a business plan for the golf shop. Initial forecasts
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
of sales, expenses, and profit have been made. Past data has been analyzed and important
_ _ _ _ _ _ _ _ _ _ _ _ _ _
_inside and outside factors have been identified. What is the next step to be taken
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
towards completing the plan? -- Answer ✔✔ Monitor performance.
_ _ _ _ _ _ _ _
1. A golf professional is purchasing a golf course. The business plan he presented to his
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
banker included his history of successfully operating similar facilities, budget projections
_ _ _ _ _ _ _ _ _ _ _
for the first five years under his management, and objectives and strategies for reaching
_ _ _ _ _ _ _ _ _ _ _ _ _ _
, his goals. The banker rejected his loan application because of missing information. What
_ _ _ _ _ _ _ _ _ _ _ _ _
important element is missing from the business plan? -- Answer ✔✔ He is missing a
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
mission statement. _
What time frame would be the least effective for monitoring the progress and
_ _ _ _ _ _ _ _ _ _ _ _ _
performance of a business plan? -- Answer ✔✔ The time frame that would be most _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
effective is daily monitoring. The least productive would be every month or yearly.
_ _ _ _ _ _ _ _ _ _ _ _
The skills of a golf professional include knowing rounds, membership, golf cars,
_ _ _ _ _ _ _ _ _ _ _ _
tournaments, and merchandise generate revenue for a facility. -- Answer ✔✔ False. This _ _ _ _ _ _ _ _ _ _ _ _ _
question is about knowledge not skills. _ _ _ _ _
A personal development summary details interests, strengths, weakness, and future
_ _ _ _ _ _ _ _ _ _
personal development steps -- Answer ✔✔ True_ _ _ _ _ _
What must every professional understand about evaluation? -- Answer ✔✔ It is a
_ _ _ _ _ _ _ _ _ _ _ _ _
continuous process, and it is crucial to career advancements. _ _ _ _ _ _ _ _
How might a golf professional discover interests? -- Answer ✔✔ Time. It takes time to
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
discover what your interests are first hand experiences and connecting with people in
_ _ _ _ _ _ _ _ _ _ _ _ _
the industry are two good ways to find interests. Basically, don't be afraid to try new
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
things.
What is part of the Explore stage in the Career Planning process? -- Answer ✔✔ Part of
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
the explore stage overlaps with the evaluation stage. As people start to learn more about
_ _ _ _ _ _ _ _ _ _ _ _ _ _
_themselves, they envision careers that match their interests, knowledge, skills, and
_ _ _ _ _ _ _ _ _ _ _
values.
It is best to narrow ones focus to a specific job when exploring career options. --
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ False. It's best to explore career options. You may find you like something
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
you didn't think you would.
_ _ _ _
Explain the difference between a core industry segment and an enabled industry
_ _ _ _ _ _ _ _ _ _ _ _
segment. -- Answer ✔✔ Core industries produce goods and services used to play the
_ _ _ _ _ _ _ _ _ _ _ _ _ _
game and operate facilities. Enable industries produce other economic activities that the
_ _ _ _ _ _ _ _ _ _ _ _
game of golf enables like tourism and residential construction.
_ _ _ _ _ _ _ _
