CCP Updated - Questions and Answers

CCP Updated - Questions and Answers Which of the following CCP courses are considered a prerequisite to the other courses within the CCP program? 1. CCP: Introduction to Genesys Cloud CX 2. CCP: Genesys Cloud CX Collaboration & Communication 3. CCP: Genesys Cloud CCX Contact Center 4. CCP: Genesys Cloud CX API 1. CCP: Introduction to Genesys Cloud CX The CCP Program is designed for which one of the following audiences: 1. Genesys Cloud Customer Administrator 2. Genesys Cloud User 3. Genesys Cloud Partner personnel 4. Genesys Cloud Customer Support 3. Genesys Cloud Partner personnel You may choose to take your CCP certification exam by which of the following means? 1. Online from Kryterion website with a live proctor 2. Online from Genesys training's website with live proctor 3. At a Kryterion test center 4. At a test center that is able to provide a certified proctor. 1. Online from the Kryterion website with a live proctor 3. At a Kryterion test center Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? 1. Genesys Knowledge Network 2. Genesys Cloud Resource Center 3. Genesys Cloud Community 1. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting, configuration and feature descriptions, as well as releases? 1. Genesys Knowledge Network 2. Genesys Cloud Resource Center 3. Genesys Cloud Community 2. Genesys Cloud Resource Center The CCP courses have a large number of links to which of the following Genesys reference resources? 1. Genesys Cloud Resource Center 2. Genesys Cloud Resource Center 3. Genesys Cloud User Guide 2. Genesys Cloud Resource Center Which of the following services are available from Genesys Cloud CX? 1. Collaborate 2. Accounting 3. Communicate 4. Contact Center 1, 3, 4 Which one of the following models views Genesys Cloud CX as a grouping of services and the processing of data between those services? 1. Licensed Component Model 2. Services Component Model 2. Services Component Model Which one of the Genesys Cloud CX services provides directory services? 1. Genesys Cloud Platform 2. Genesys Cloud Collaborate 3. Genesys Cloud Communicate 4. Genesys Cloud Contact Center 2. Genesys Cloud Collaborate Which one of the following Genesys Cloud CX Services provides text chat, video chat, and document sharing features? 1. Genesys Cloud Platform 2. Genesys Cloud Collaborate 3. Genesys Cloud Communicate 4. Genesys Cloud Contact Center 1. Genesys Cloud Collaborate The license cost per user is determined by the ________ that consumes features of the most expensive cloud shell license during a billing cycle. 1. Role In the scenario where a customer has agents who work in consecutive shifts, i.e., 1st shift works 6:00 AM - 3:00 PM, 2nd shift works 3:00 PM - 12:00 AM, which one of the following license types is likely the most cost-effective? 1. Genesys Cloud 3 license 2. Concurrent license 3. Named license 2. Concurrent license When an organization is created within Genesys Cloud CX, it is assigned to an AWS region based on which one of the following? 1. Location of the company's main office 2. Organization's location 3. Location of the company's Genesys Cloud CX administrator 4. Location of the company's primary data center 2. Organizations location