©THESTAR 2024/2025 ALL RIGHTS RESERVED.
BUSMHR 3200 PART 2 Exam Questions
And Answers 100% Guaranteed Pass.
"The study of the actions and attitudes that people exhibit in organizations." -
Answer✔•Organizational Behavior (OB)
- Economist perspective: - Answer✔Employees = Expense
Human Resource Management perspective: - Answer✔Employees = value
For what is the Goal to understand how to effectively maximize the value of the employee -
Answer✔Organizational behavior
Is Management easy? - Answer✔No
The process of working with and through others to achieve organizational objectives efficiently
and ethically - Answer✔Management
"Situational approach"
No one best way to manage people, teams, or organizations
The best course of action often will depend upon the interplay of multiple personal and
situational factors. - Answer✔Contingency approach
Organizations have two objectives: - Answer✔•Economic- produce product (cost, profit,
efficiency)
•Human relations -creating / distributing satisfaction (labor turnover, tenure, sickness, accident
rate, wages, employee attitudes)
"Consideration of the people!" - Answer✔The Human Relations Movement
The Human Relations Movement studies - Answer✔Hawthrone studies
Douglas McGregors
Theory X vs Theory Y
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED.
Hawthrone studies - Answer✔1. Illumination Experiments
•DID NOT have any effect on productivity
2. Relay Assembly Test Room
•Effect of changes in job conditions: productivity increased as a response to attention, working
as a group, etc.• Social relationship & interaction
3. Mass Interviewing Programme
4. Bank Wiring Observation Room
• "Social organization of people at work": A man at work is motivated by more than the
satisfaction of economic needs.
People dislike work and avoid it whenever possible
- People need to be coerced to work
- People require close supervision at all times
- Most people prefer to be directed, have little ambition and avoid responsibility -
Answer✔Theory X assumptions
- Given objectives, people canbe very self-directed - People become committed toobjectives
with some reward
- Most people are ambitious and can accept (and seek out) responsibility
- Work is seen as a naturalactivity, like play or rest - Answer✔Theory Y
Total Quality Management focuses on ___ and ____ - Answer✔quality and customer
satisfaction
TQM principles have huge implications for ________ - Answer✔people management
• Do it right the first time and eliminate costly rework
• Listen to, and learn from, customers and employees
• Make continuous improvement an ongoing focus
• Build teamwork, trust, and mutual respect - Answer✔Total Quantity Measurment key points
Requires long term commitment in order to achieve results
Expensive to implement - Answer✔Limitations of Total Quality Management (TQM):
No single best approach to using management tools
2|Page
BUSMHR 3200 PART 2 Exam Questions
And Answers 100% Guaranteed Pass.
"The study of the actions and attitudes that people exhibit in organizations." -
Answer✔•Organizational Behavior (OB)
- Economist perspective: - Answer✔Employees = Expense
Human Resource Management perspective: - Answer✔Employees = value
For what is the Goal to understand how to effectively maximize the value of the employee -
Answer✔Organizational behavior
Is Management easy? - Answer✔No
The process of working with and through others to achieve organizational objectives efficiently
and ethically - Answer✔Management
"Situational approach"
No one best way to manage people, teams, or organizations
The best course of action often will depend upon the interplay of multiple personal and
situational factors. - Answer✔Contingency approach
Organizations have two objectives: - Answer✔•Economic- produce product (cost, profit,
efficiency)
•Human relations -creating / distributing satisfaction (labor turnover, tenure, sickness, accident
rate, wages, employee attitudes)
"Consideration of the people!" - Answer✔The Human Relations Movement
The Human Relations Movement studies - Answer✔Hawthrone studies
Douglas McGregors
Theory X vs Theory Y
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED.
Hawthrone studies - Answer✔1. Illumination Experiments
•DID NOT have any effect on productivity
2. Relay Assembly Test Room
•Effect of changes in job conditions: productivity increased as a response to attention, working
as a group, etc.• Social relationship & interaction
3. Mass Interviewing Programme
4. Bank Wiring Observation Room
• "Social organization of people at work": A man at work is motivated by more than the
satisfaction of economic needs.
People dislike work and avoid it whenever possible
- People need to be coerced to work
- People require close supervision at all times
- Most people prefer to be directed, have little ambition and avoid responsibility -
Answer✔Theory X assumptions
- Given objectives, people canbe very self-directed - People become committed toobjectives
with some reward
- Most people are ambitious and can accept (and seek out) responsibility
- Work is seen as a naturalactivity, like play or rest - Answer✔Theory Y
Total Quality Management focuses on ___ and ____ - Answer✔quality and customer
satisfaction
TQM principles have huge implications for ________ - Answer✔people management
• Do it right the first time and eliminate costly rework
• Listen to, and learn from, customers and employees
• Make continuous improvement an ongoing focus
• Build teamwork, trust, and mutual respect - Answer✔Total Quantity Measurment key points
Requires long term commitment in order to achieve results
Expensive to implement - Answer✔Limitations of Total Quality Management (TQM):
No single best approach to using management tools
2|Page
