GIDEON KIPKEMOI
P.O BOX 59 Kericho
+2547 0707 8058
IT technician with 2+ years of experience in the IT field Strategic Information Technology guided me in navigation of
modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic
plans. Demonstrate skill in translating technical requirements to business solution.
Successful at optimizing security standards, improving planning process and managing systems implementation.
Knowledgeable about disaster recovery planning, road mapping and team development.
P R OF E S S I ON A L E X P E R I E N CE
Payloan Investment Limited, Nairobi, KE
IT Support officer August 2022– August 2023
Troubleshoot loan applications under paylon investment umbrella for bugs.
Manage debt collectors accounts for daily targets.
Manage the Call Centre Africa (zerxis) accounts used to make calls.
Managing access systems.
Managing servers.
Prestopap Technology Company. Nairobi, KE
IT Technician November 2020–June 2022
Manage multiple delinquent accounts for debt collection efforts.
Keep tracks of assigned accounts to identify outstanding debts.
Plan a course of action to recover outstanding payments.
Manage debt collector accounts assigning targets to different accounts.
Kenya Highlands University Kericho, KE
IT Technician Jan 2019–march 2019
Resolved ICT department problems, improved operations and provided exceptional support.
Worked with both students and teaching staff in understanding needs and provide suitable solutions.
Developed team communication skills and information for ICT meetings.
E D U CA T I ON
RIFT VALLEY NATIONAL POLYTECHNIC (RVIST) Nakuru, KE
Diploma in Information Communication Tecnology. 2020
A D D I T I ON A L S K I L L S
Strong troubleshooting and Diagnostic skills.
P.O BOX 59 Kericho
+2547 0707 8058
IT technician with 2+ years of experience in the IT field Strategic Information Technology guided me in navigation of
modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic
plans. Demonstrate skill in translating technical requirements to business solution.
Successful at optimizing security standards, improving planning process and managing systems implementation.
Knowledgeable about disaster recovery planning, road mapping and team development.
P R OF E S S I ON A L E X P E R I E N CE
Payloan Investment Limited, Nairobi, KE
IT Support officer August 2022– August 2023
Troubleshoot loan applications under paylon investment umbrella for bugs.
Manage debt collectors accounts for daily targets.
Manage the Call Centre Africa (zerxis) accounts used to make calls.
Managing access systems.
Managing servers.
Prestopap Technology Company. Nairobi, KE
IT Technician November 2020–June 2022
Manage multiple delinquent accounts for debt collection efforts.
Keep tracks of assigned accounts to identify outstanding debts.
Plan a course of action to recover outstanding payments.
Manage debt collector accounts assigning targets to different accounts.
Kenya Highlands University Kericho, KE
IT Technician Jan 2019–march 2019
Resolved ICT department problems, improved operations and provided exceptional support.
Worked with both students and teaching staff in understanding needs and provide suitable solutions.
Developed team communication skills and information for ICT meetings.
E D U CA T I ON
RIFT VALLEY NATIONAL POLYTECHNIC (RVIST) Nakuru, KE
Diploma in Information Communication Tecnology. 2020
A D D I T I ON A L S K I L L S
Strong troubleshooting and Diagnostic skills.
