FBLA exam UPDATED Exam Questions and
CORRECT Answers
Personal selling - CORRECT ANSWER - Direct contact with a prospective customer with
the objective of selling a product
Preapproach - CORRECT ANSWER - tasks that are performed before contact is made
with a customer
Cold calling - CORRECT ANSWER - Making contact with people who are not expecting
a sales contact
Close - CORRECT ANSWER - The moment when a customer agrees to buy a product
Buying signals - CORRECT ANSWER - Verbal or nonverbal signs that a customer is
ready to purchase
Substitute selling - CORRECT ANSWER - The technique of showing products that are
different from the originally requested product
customer service - CORRECT ANSWER - The way in which a business provides services
before, during, and after a purchase
Transaction - CORRECT ANSWER - the exchange of payment and product
Online support - CORRECT ANSWER - Information and resources available to customers
through the Internet.
Customer support team - CORRECT ANSWER - Employees who assist customers, take
orders, and answer questions that come into the company via phone or website
CORRECT Answers
Personal selling - CORRECT ANSWER - Direct contact with a prospective customer with
the objective of selling a product
Preapproach - CORRECT ANSWER - tasks that are performed before contact is made
with a customer
Cold calling - CORRECT ANSWER - Making contact with people who are not expecting
a sales contact
Close - CORRECT ANSWER - The moment when a customer agrees to buy a product
Buying signals - CORRECT ANSWER - Verbal or nonverbal signs that a customer is
ready to purchase
Substitute selling - CORRECT ANSWER - The technique of showing products that are
different from the originally requested product
customer service - CORRECT ANSWER - The way in which a business provides services
before, during, and after a purchase
Transaction - CORRECT ANSWER - the exchange of payment and product
Online support - CORRECT ANSWER - Information and resources available to customers
through the Internet.
Customer support team - CORRECT ANSWER - Employees who assist customers, take
orders, and answer questions that come into the company via phone or website
