NAB CORE EXAM QUESTIONS WITH COMPLETE AND
APPROVED ANSWERS
1) Staff knowledge of expected outcomes and results is directly associated with
t t t t t t t t t t t
__________________.
1. Clearly communicated organizational goals t t t
2. Motivated employees t
3. Annually updated job descriptions t t t
4. Improved compensation -- Correct Answer ✔✔ 1. Clearly communicated t t t t t t t t t
organizational goals t
2) A crime that is punishable by a maximum term of imprisonment of one year is
t t t t t t t t t t t t t t t
known as __________________.t t
1. Misdemeanor
2. Felony
3. Tort
4. Neglect -- Correct Answer ✔✔ 1. Misdemeanor t t t t t t
3) A bill is introduced in the legislature. A technique often used by the legislative
t t t t t t t t t t t t t t
committee who does not wish to embarrass the sponsor and does not want to pass
t t t t t t t t t t t t t t t
the bill, is known as __________________.
t t t t t
1. Favorable report t
2. Deferment
3. Unfavorable report t
4. Veto -- Correct Answer ✔✔ 2. Deferment t t t t t t
4) An employee violates an organization policy and as a result causes a care recipient to
t t t t t t t t t t t t t t
suffer actual injury. This violation could result in a __________________.
t t t t t t t t t t
1. Program to rectify insufficient and/or ineffective cross training t t t t t t t
2. Penalty to the employee for ignoring the policy and guideline handbook
t t t t t t t t t t
3. Civil lawsuit for monetary damages in the care recipient's favor
t t t t t t t t t
, 4. Comprehensive paper trail to prove guilt -- Correct Answer ✔✔ 3. Civil t t t t t t t t t t t t
lawsuit for monetary damages in the care recipient's favor
t t t t t t t t
5) Which of the following styles of leadership involves the leader simply stating what
t t t t t t t t t t t t t
needs to be accomplished and how it will be done?
t t t t t t t t t
1. Laissez-faire
2. Democratic
3. Autocratic
4. Proactive -- Correct Answer ✔✔ 1. Laissez-faire t t t t t t
6) Which of the following advance directives is commonly described as appointing
t t t t t t t t t t t
someone to make decisions on a care recipient's behalf?
t t t t t t t t
1. Do not resuscitate t t
2. Living will t
3. Durable power of attorney t t t
4. Plan of care -- Correct Answer ✔✔ 3. Durable power of attorney
t t t t t t t t t t t
7) Team building is a key component of which management style?
t t t t t t t t t
1. Participatory
2. Authoritative
3. Delegative
4. Objective -- Correct Answer ✔✔ 1. Participatory t t t t t t
8) Strategic planning is best defined as an organizational process for
t t t t t t t t t t
__________________.
1. Identifying goals and objectives t t t
2. Implementing goals to create a desired outcome t t t t t t
3. Making decisions that achieve compliance t t t t
4. Comparing an organization's market position to its competition -- Correct t t t t t t t t t t
Answer ✔✔ 1. Identifying goals and objectives t t t t t t
9) The process of pricing, promoting, and distributing services that satisfy both
t t t t t t t t t t t
individual and organizational objectives is known as __________________.
t t t t t t t
1. Market orientation t
2. Marketing
3. Product specialization t
, 4. Branding -- Correct Answer ✔✔ 2. Marketing t t t t t t
10) Which of the following is not a requirement of the long-term care ombudsman
t t t t t t t t t t t t t
program?
1. Provide public agencies with information regarding problems of care
t t t t t t t t t
recipients in healthcare organizations t t t
2. Participate and observe the exit conference of a nursing healthcare t t t t t t t t t t
organization survey t
3. License administrators of long-term care to practice the responsibilities of
t t t t t t t t t t
their profession t
4. Monitor, develop, and ensure implementation of laws governing long-term t t t t t t t t t
care -- Correct Answer ✔✔ 3. License administrators of long-term care to
t t t t t t t t t t t t
practice the responsibilities of their profession t t t t t
11) A document that expresses a care recipient's end-of-life wishes regarding medical
t t t t t t t t t t t
treatment is called a/an __________________.
t t t t
1. Plan of care t t
2. Advance directive t
3. Will and testament t t
4. Power of attorney -- Correct Answer ✔✔ 2. Advance directive
t t t t t t t t t
12) An arbitration agreement is a __________________.
t t t t t
1. Contract between a lawyer and judge that helps prevent lawsuits t t t t t t t t t
2. Contract between parties agreeing to resolve disputes using a neutral third t t t t t t t t t t t
party
3. More expensive option than going to court to resolve a claim
t t t t t t t t t t
4. More labor-intensive option than going to court to resolve a claim -- Correct
t t t t t t t t t t t t t
Answer ✔✔ 2. Contract between parties agreeing to resolve disputes using a
t t t t t t t t t t t t
neutral third party t t
13) Which of the following methods of conflict resolution uses a third party who
t t t t t t t t t t t t t
reviews the situation and makes a binding decision?
t t t t t t t
1. Litigation
2. Arbitration
3. Adjudication
4. Mediation -- Correct Answer ✔✔ 2. Arbitration t t t t t t
APPROVED ANSWERS
1) Staff knowledge of expected outcomes and results is directly associated with
t t t t t t t t t t t
__________________.
1. Clearly communicated organizational goals t t t
2. Motivated employees t
3. Annually updated job descriptions t t t
4. Improved compensation -- Correct Answer ✔✔ 1. Clearly communicated t t t t t t t t t
organizational goals t
2) A crime that is punishable by a maximum term of imprisonment of one year is
t t t t t t t t t t t t t t t
known as __________________.t t
1. Misdemeanor
2. Felony
3. Tort
4. Neglect -- Correct Answer ✔✔ 1. Misdemeanor t t t t t t
3) A bill is introduced in the legislature. A technique often used by the legislative
t t t t t t t t t t t t t t
committee who does not wish to embarrass the sponsor and does not want to pass
t t t t t t t t t t t t t t t
the bill, is known as __________________.
t t t t t
1. Favorable report t
2. Deferment
3. Unfavorable report t
4. Veto -- Correct Answer ✔✔ 2. Deferment t t t t t t
4) An employee violates an organization policy and as a result causes a care recipient to
t t t t t t t t t t t t t t
suffer actual injury. This violation could result in a __________________.
t t t t t t t t t t
1. Program to rectify insufficient and/or ineffective cross training t t t t t t t
2. Penalty to the employee for ignoring the policy and guideline handbook
t t t t t t t t t t
3. Civil lawsuit for monetary damages in the care recipient's favor
t t t t t t t t t
, 4. Comprehensive paper trail to prove guilt -- Correct Answer ✔✔ 3. Civil t t t t t t t t t t t t
lawsuit for monetary damages in the care recipient's favor
t t t t t t t t
5) Which of the following styles of leadership involves the leader simply stating what
t t t t t t t t t t t t t
needs to be accomplished and how it will be done?
t t t t t t t t t
1. Laissez-faire
2. Democratic
3. Autocratic
4. Proactive -- Correct Answer ✔✔ 1. Laissez-faire t t t t t t
6) Which of the following advance directives is commonly described as appointing
t t t t t t t t t t t
someone to make decisions on a care recipient's behalf?
t t t t t t t t
1. Do not resuscitate t t
2. Living will t
3. Durable power of attorney t t t
4. Plan of care -- Correct Answer ✔✔ 3. Durable power of attorney
t t t t t t t t t t t
7) Team building is a key component of which management style?
t t t t t t t t t
1. Participatory
2. Authoritative
3. Delegative
4. Objective -- Correct Answer ✔✔ 1. Participatory t t t t t t
8) Strategic planning is best defined as an organizational process for
t t t t t t t t t t
__________________.
1. Identifying goals and objectives t t t
2. Implementing goals to create a desired outcome t t t t t t
3. Making decisions that achieve compliance t t t t
4. Comparing an organization's market position to its competition -- Correct t t t t t t t t t t
Answer ✔✔ 1. Identifying goals and objectives t t t t t t
9) The process of pricing, promoting, and distributing services that satisfy both
t t t t t t t t t t t
individual and organizational objectives is known as __________________.
t t t t t t t
1. Market orientation t
2. Marketing
3. Product specialization t
, 4. Branding -- Correct Answer ✔✔ 2. Marketing t t t t t t
10) Which of the following is not a requirement of the long-term care ombudsman
t t t t t t t t t t t t t
program?
1. Provide public agencies with information regarding problems of care
t t t t t t t t t
recipients in healthcare organizations t t t
2. Participate and observe the exit conference of a nursing healthcare t t t t t t t t t t
organization survey t
3. License administrators of long-term care to practice the responsibilities of
t t t t t t t t t t
their profession t
4. Monitor, develop, and ensure implementation of laws governing long-term t t t t t t t t t
care -- Correct Answer ✔✔ 3. License administrators of long-term care to
t t t t t t t t t t t t
practice the responsibilities of their profession t t t t t
11) A document that expresses a care recipient's end-of-life wishes regarding medical
t t t t t t t t t t t
treatment is called a/an __________________.
t t t t
1. Plan of care t t
2. Advance directive t
3. Will and testament t t
4. Power of attorney -- Correct Answer ✔✔ 2. Advance directive
t t t t t t t t t
12) An arbitration agreement is a __________________.
t t t t t
1. Contract between a lawyer and judge that helps prevent lawsuits t t t t t t t t t
2. Contract between parties agreeing to resolve disputes using a neutral third t t t t t t t t t t t
party
3. More expensive option than going to court to resolve a claim
t t t t t t t t t t
4. More labor-intensive option than going to court to resolve a claim -- Correct
t t t t t t t t t t t t t
Answer ✔✔ 2. Contract between parties agreeing to resolve disputes using a
t t t t t t t t t t t t
neutral third party t t
13) Which of the following methods of conflict resolution uses a third party who
t t t t t t t t t t t t t
reviews the situation and makes a binding decision?
t t t t t t t
1. Litigation
2. Arbitration
3. Adjudication
4. Mediation -- Correct Answer ✔✔ 2. Arbitration t t t t t t