Samenvatting Tentamen 1 Literatuur communicatie, organisatie, crisis - $5.56   Add to cart

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Samenvatting Tentamen 1 Literatuur communicatie, organisatie, crisis

Hierbij een samenvatting van de te lezen literatuur voor het eerste tentamen van communicatie, organisatie, crisis. Week 1: - Miller, K. (2015). Organizational Communication; Approaches and Processes. Wadsworth: Cengage. Hoofdstuk 1, 2 en 3. - Dayton, E. and Hendriksen, K. (2007), Communication failure: basic component, contributing factors, and the call for structure. Journal on Quality and Patient Safety 33, 1, p. 34-46. - Fann Thomas, G., Zolin, R. and Hartman, J.L. (2009), The central role of communication in developing trust and its effect on employee involvement. Journal of Business Communication 46, 3, p. 287-310. - Beckett, C.D. and Kipnis, G. (2009), Collaborative communication: integrating SBAR to improve quality/patient safety outcomes. Journal of Healthcare Quality 31, 5, p. 19-28. Week 2: - Miller, K. (2015). Organizational Communication; Approaches and Processes. Wadsworth: Cengage. Hoofdstuk 4 en 5. - Murphy, A.G. (2001), The flight attendant dilemma: an analysis of communication and sensemaking during in-flight emergencies. Journal of applied communication Research 29, 1, p. 30-53 - Taylor, M. (2000). Cultural variance as a challenge to global public relations: A case study of the Coca-Cola scare in Europe. Public Relations Review 26 (3) p. 277-293. - Lingard, L. e.a. (2004). Communication failures in the operating room: An observational classification of recurrent types and effects. Quality and Safety in Health Care 13, p. 330-334 Week 3: - Miller, K. (2015). Organizational Communication; Approaches and Processes. Wadsworth: Cengage. Hoofdstuk 7, 8, 9. - Kline, S.L., Simunich, B. and Weber, H. (2008). Understanding the effects of nonstraightforward communication in organizational discourse: The case of equivocal messages and corporate identity. Communication Research 35, 6, 770-791 - Koc, E. (2013). Power Distance and its implications for upward communication and empowerment: crisis management and recovery in hospitality services. The International Journal of Human Resource Management. 24 (19), p. 3681-3696.

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Tentamen 1 Communicatie, organisatie, crisis

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