WGU C235 Study Guide 2025 Questions and Answers Latest 2025/2026 COMPLETE FREQUENTLY MOST TESTED QUESTIONS WITH COMPLETE SOLUTION /GET IT 100% ACCURATE!(Graded A+)

WGU C235 Study Guide Questions and Answers

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1. Analyze how training and development is strategically important in an organi
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zation.: The basic aim of training and development programs is to help the organizati
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on achieve its mission and goals by improving individual and ultimately, organization
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al performance.
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2. Differentiate between training and development.: Training is generally regard-
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ed as an organization's planned effort to facilitate employees' learning of job-
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related knowledge, skills, and competencies for the current job. Development has a mo
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re long-
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term focus represented by formal education, job experiences, relationships and assessm
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ents of personality and abilities that help employees prepare for future jobs.
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,3. What are the steps of the ADDIE model of training and development.: analy-
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sis, design, development, implementation, and evaluation
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4. Age Discrimination in Employment Act: Law that prohibits discrimination in emp
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loyment against persons age 40 and over. It prohibits disparate treatment where the emp
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loyer consciously considers age to be a factor in hiring decisions, with certain exceptions f
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or public safety jobs (pilots, bus drivers).
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5. Civil Rights Act.: Law prohibits discrimination in employment practices on the ba
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sis of race, color, national origin, religion and sex.
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6. Americans with Disabilities Act: A law that states an employer may not dis-
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criminate against either an applicant or a current employee because he or she was pre
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viously disabled or appears to be disabled. The key question is whether or not the pers
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on can perform the "essential job functions" after the employer makes "reasonable acc
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ommodations."




7. Copyright Act: Prohibits printing, duplication, distribution, or vending copies to a
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nother's literacy, artistic, other creative expression except under certain circum-
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,stances.



8. What are the two traditional approaches to the development of competency mo
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dels?: Trainers have focused on the development of skills and educators have focused
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on the transmission of knowledge.
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9. What are the limiations with each of these approaches?: Competency models sugg
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est that both of these approaches are too narrow in that effective behavior in any job re
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quires a combination of skills, knowledge, and other characteristics.
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10. What are the 4 competency stages?: Acquiring, applying, mastering and influ
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encing




11. What two actions are performed to develop a competency model?: (1) Determ
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ining traits of employees who hold that positions(2) Identify the organizations top-
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performing performers (in that role)
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, 12. What are the competencies a trainer must possess. (see topic 5.6): 1) Trai
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ning expert (2) SME(3) Consultant (4) Communications expert
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