Salesforce admin questions AND ALL CORRECT ANSWERS 2025 SOLUTION GUARANTEED GRADE A+

Salesforce admin questions AND ALL CORRECT ANSWERS 2025 SOLUTION GUARANTEED GRADE A+ An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow. What flow element should the administrator add ? A. Assignment. B. Create Records. C. Get Records. D. Update Records. C. Get Records. Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and Close deals. What should the administrator configure to help with these issues? A. Einstein Activity Capture. В. Einstein Lead Scoring. C. Einstein Opportunity Scoring. D. Einstein Search Personalization. C Einstein Opportunity Scoring. Which two actions should an administrator perform with Case escalation rules ? Choose 2 answers A. Send email notifications. B. Re-assign the Case. C. Re-open the Case. D. Change the Case Priority. A. Send email notifications. B. Re-assign the Case. An administrator at Cloud Kicks wants to deactivate user who has the company. What are two reasons that would prevent a user from being deactivated ? Choose 2 answers A. The user is a Сustom hierarchy field. B. The user is assigned a workflow email alert. C. The user is part of a territory hierarchy. D. The user is the highest role in the role hierarchy. B. The user is assigned a workflow email alert. A. The user is a Сustom hierarchy field. At Universal Containers there is a custom field on the Lead named Product Category. Management wants this Information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request? A. Map the lead custom field to the product's product category field. B. Create a workflow to update Opportunity fields based on the lead. C. Create a custom field on the Opportunity and map the two fields. D. Configure the product categories picklist field on the product. С. Create a custom field on the Opportunity and map the two fields. Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request? A. Validation Rules. B. Predefined Field Values. C. Global Value Picklists. D. Dependent Picklists. A. Validation Rules. Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards. What could be causing reps to have inappropriate access to data on dashboards? A. Dashboard Filters. B. Public Dashboards. C. Dynamic Dashboards. D. Dashboard Subscriptions. C. Dynamic Dashboards. At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task. What should the administrator use to deliver this requirement? A. Approval Process. B. Formula Field. C. Flow Builder. D. Prebuilt Macro. C. Flow Builder. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object. How should an administrator provide proper access? A. Create a new profile. B. Assign a new role. C. Set up Manual sharing. D. Configure permission sets. D. Configure permission sets. The administrator at Cloud Kicks has been told that users are unable to add repeating tasks in Salesforce. Which two solutions should the administrator use to ensure users are able to do this ? Choose 2 answers A. Tum on Task Notifications Service. B. Enable Creation Recurring Tasks in Activity Settings. C. Disable Shared Activities. D. Add Create Recurring Series of Tasks field on page layouts. B. Enable Creation Recurring Tasks in Activity Settings. D. Add Create Recurring Series of Tasks field on page layouts. An administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue? A. The username is already in use another organization. B. The email address used for the username has a contact record. C. The email used for the username is not a corporate email address. D. The username is restricted to a domain specific to my domain. A. The username is already in use another organization. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request? A. Make the field editable on page layouts. B. Create a custom field on Opportunity. C. Configure Forecasting support. D. Define a new Stage picklist value. A. Make the field editable on page layouts. Which tool should an administrator use to identify and fix potential session vulnerabilities? А. Organization-Defaults. B. Security Health Check. C. Setup Audit Trail. D. Field History Tracking. B. Security Health Check. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should an administrator configure ? Choose 2 answers A. Approval process. B. Outbound massage. C. Email Alert Action. D. Quick Action. A. Approval process. B. Outbound massage. The marketing director at Northern Trail Outfitters has requested that the Budget field is populated in order for the Lead Status field to be marked as qualified. What tool should the administrator use to fulfill this request? A. Work flow Rule. B. Lead Conversion. C. Validation Rule. D. Require Field. C. Validation Rule. An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? A. Existing field values will remain unchanged. B. Existing field values will be deleted. C. Existing Auto Number field to Text is prevented. D. Existing field values will be converted. A. Existing field values will remain unchanged. When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity. Which two automation tools should an administrator use to accomplish this request ? Choose 2 answers A. Flow Builder. B. Approval Process. C. Workflow Rule. D. Process Builder. A. Flow Builder. D. Process Builder. Cloud Kicks wants its reports to show a Fiscal Year that starts on February 1 and has 12 months. How should the administrator address this requirement ? A. Set the Fiscal Year to Custom and the duration to 4 quarters. B. Set the Fiscal Year to Standard and the starting month as February. C. Set the Fiscal Year to Custom and the starting month as February. D. Set the Fiscal Year to Standard and the duration to 12 months. B. Set the Fiscal Year to Standard and the starting month as February. Users at DreamHouse Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of open opportunities in the pipeline so that users can see how the company is performing at any point in time. How should an administrator create the dashboard without changing any sharing settings ? A. Add a filter to the dashboard to filter the opportunities by owner role. B. Create a dashboard with the running user set as someone who can see all opportunities. C. Update the dashboard folder settings to manager for the sales reps role. D. Build individual dashboards for profiles that need to see the enterprise results. B. Create a dashboard with the running user set as someone who can see all opportunities. Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the administrator configure to meet this requirement ? Choose 2 answers A. Use the standard object for designs B. Create a custom object for shoe designs. C. Configure a custom lookup field for shoe designs on the Product object. D. Add a custom master-detail field for shoe designs on the Product object. B. Create a custom object for shoe designs. D. Add a custom master-detail field for shoe designs on the Product object. Cloud Kicks (CK) Is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process? A. Create a workflow rule with an outbound message. B. Use a process to update the account when it is edited. C. Set up a scheduled process in Process Builder. D. Configure a scheduled flow in Flow Builder. D. Configure a scheduled flow in Flow Builder. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration ? Choose 2 answers A. IP address restrictions are set on the profile or globally for the org. B. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. C. Assign single sign - on to a permission set to allow users to log in when outside the network. D. Restrict U2F Security Keys on the user's profile to enforce login hours. A. IP address restrictions are set on the profile or globally for the org. B. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure ? Choose 3 answers A. Maximum invalid login attempts. B. Prohibited password values. C. Require use of Password Manager App. D. Password complexity requirements. E. Number of days until expiration. A. Maximum invalid login attempts. D. Password complexity requirements. E. Number of days until expiration. The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, none of the users are able to access the report. Which two options could cause this issue ? Choose 2 answers А. The org has reached its limit for custom report types. B. The report is saved in a private folder. C. The users profiles is missing View access. D. The custom report type is in development. B. The report is saved in a private folder. D. The custom report type is in development. Ursa Major Solar has Its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue ? A. Adjust the current business hours to accommodate the Eastern Time Zone. B. Allow the reps to set business hours manually. C. Create one set of business hours per time zone. D. Set temporary business hours for each time zone. C. Create one set of business hours per time zone. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? A. Geofence. B. Geolocation. C. External lookup. D. Custom address. B. Geolocation. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access? A. Create a new role that prevents Delete permissions from rolling up to the users. B. Edit the profile for the users to remove Delete access from the objects. C. Use a muting permission set with a permission set group to mute selected permissions. D. Create a new permission set that has Delete access deselected for the objects. C. Use a muting permission set with a permission set group to mute selected permissions. Executives at Cloud Kicks have reported that their dashboards are showing Inaccurate data. The administrator has discovered that users have been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers A. Move the dashboard reports to the view - only folder. B. Create a new report folder with viewer access. C. Move the dashboard to the user's private folder. D. Change the dashboard to be a dynamic dashboard. A. Move the dashboard reports to the view - only folder. B. Create a new report folder with viewer access. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on their website. They want to send different messages based on the lead Industry field value. What should an administrator configure to meet this requirement? A. Configure an auto-response rule to email the lead. B. Add a public group and Process Builder to email the lead. C. Use a validation rule to trigger workflow to email the lead. D. Create an assignment rule to email the lead. A. Configure an auto-response rule to email the lead. Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers A. Components. B. Consultants. C. Communities. D. Customers. A. Components. B. Consultants. An administrator creates a custom text area field on the Account object and adds it to the service team's page layout. The service team manager loves the addition of this wants it to appear in the highlights panel so that the service reps can quickly when on the Account page. How should the administrator this? A. Make the field required and move it to the top of the page. B. In the Account object manager create a custom compact layout. C. From the page layout auditor drag the field to the highlights panel. D. Create a new page layout and a new titled highlights panel. D. Create a new page layout and a new titled highlights panel. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of uc's Cases. Which two options should the administrator use to help the support team? Choose 2 answers A. Configure a flow to assign the cases to the queue. B. Add Cases to the existing queue as available objects. C. Use assignment rules to set the queue as the owner of the case. D. Create a new queue and add Cases as an available object. B. Add Cases to the existing queue as available objects. C. Use assignment rules to set the queue as the owner of the case. AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost. How should an administrator configure this requirement? A. Check the required checkbox on the Loss Reason field Manager. B. Configure a workflow to display an error Reason is blank. C. Select the required checkbox next to the Loss Reason field on the page layout. D. Create a validation rule to display an error stage dosed lost and Loss Reason is blank. D. Create a validation rule to display an error stage dosed lost and Loss Reason is blank. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is. Which tool should an administrator use to accomplish this? A. D. B. Data Loader. C. Mass Transfer Tool. D. Data Import Wizard. C. Mass Transfer Tool. The administrator at Universal Containers wants to add branding to Salesforce. Which two considerations should the administrator keep in mind ? Choose 2 answers A. Only one theme can be active at a time, and a theme applies to the entire org. B. Chatter external users see the built - in Lighting blue theme only. C. Up to 150 custom themes can be created, modified, or cloned from the built-in themes. D. Themes apply to Salesforce Classic and to the Salesforce mobile app. A. Only one theme can be active at a time, and a theme applies to the entire org. B. Chatter external users see the built - in Lighting blue theme only. AW Computing would like to improve its Case Lightning record page by including: • A filter component to display a message in bold font when a case is saved as acritical record type. • A quick way to update the account status from the case layout. Which two components should an administrator use to satisfy these requests? Choose 2 answers A. Record detail. B. Rich text. C. Related list. D. Related record. B. Rich text D. Related record Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement? A. Create a custom object to capture popular Case resolutions. B. Configure Knowledge with articles and data categories. С. Direct users to Global Search to look for similar cases. D. Use an interview flow to capture Case details. B. Configure Knowledge with articles and data categories. The administrator at AW Computing wants Account details, related lists, and Chatter feeds to each appear on separate tabs when viewing an Account. Which type of page should the administrator create? A. Lightning page component. B. Lightning record page. C. Lightning app page. D. Lightning page tab. D. Lightning page tab. Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Accounts? A. Accounts should have a lookup to Shipments. B. Shipments should have a lookup to Account. D. Shipments should have a master detail to Accounts. C. Accounts should have a master detail to Shipments. B. Shipments should have a lookup to Account. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed? A. Lightning Page. B. Home Page. C. Page Layout. D. Component Filter. A. Lightning Page. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process? Сhoose 2 answers A. Add a Path for stage to the opportunity record page. B. Use a Kanban list view for Opportunity. C. Create a simplified Opportunity page layout. D. Configure an autolaunched flow for Opportunity editing. B. Use a Kanban list view for Opportunity. A. Add a Path for stage to the opportunity record page. The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements? A. Assignment Rules. B. Auto-Response Rules. C. Knowledge Articles. D. Email Alerts. C. Knowledge Articles Universal Containers wants to increase the security of their org by requiring stricter user passwords. Which two of the following should an administrator configure ? Choose 2 answers A. Password complexity requirement. B. Password different than username. C. Prevent common words. D. Minimum password length. A. Password complexity requirement. D. Minimum password length. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with a team subject matter experts their organization. The company has different roles, and the organization - wide default for Opportunity set to Private. How should the administrator accomplish this? A. Change the organization - default for Opportunity from Private to Public Read / Write to open up access for the subject matter experts. B. Add the subject matter experts to a public group and give them access to the records with a criteria - based sharing rule. C. Create a new role for the subject matter experts and give them access to the records with an owner - based sharing rule. D. Enable territory management assign the subject matter experts to the same territory and give them access to the records with manual sharing. B. Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule. The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days. What should an administrator do to accomplish this request? A. Create a custom report and schedule the sales users to receive each day as a reminder to update their opportunities. B. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements. C. Create a list view on the Opportunity object and recommend users switch the view Kanban to edit by drag and drop. D. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria. C. Create a list view on the Opportunity object and recommend users switch the view Kanban to edit by drag and drop. Universal Containers introduced a new product and wants to track all associated cases that get CONTINUED...