2025 Section 13: Managing a Payroll
Department Exam Questions and
Answers 100% Pass
In situational leadership, the way managers handle their staff depends on the way they
deal with what two factors? - ✔✔Tasks and relationships.
What are the fundamental skills that must be mastered in most managerial positions? -
✔✔~ Strategic planning/organizing
~ Staffing
~ Giving directions
~ Controlling progress
~ Reporting to upper management
The planning and organizing process consists of defining three key activities. What are
these activities? - ✔✔~ Goals and objectives
~ The time frame
~ The subtasks
Katelyn Whitman, All Rights Reserved © 2025 1
,List the five questions the payroll manager must answer when developing a job
description. - ✔✔~ What are the educational requirements needed to perform the job?
~ What knowledge/skills must the applicant have before being offered the job?
~ What training opportunities can be offered to the new EE?
~ What is the level of supervision required on the job?
~ How much communication and interaction with other EEs will be necessary?
What types of questions work best in an interview? - ✔✔Interview questions should be
open-ended and force applicants to explain past behavior rather than questions that call
for one-word answers.
Why must payroll managers learn the strengths and weaknesses of their EEs before
delegating tasks to them? - ✔✔If their delegation is unsuccessful, they must do the work
themselves, which tends to result in unfulfilled EEs and burned out managers.
What are the four communication skills the manager must possess in directing EEs? -
✔✔~ Listening
~ Providing feedback
~ Coaching
~ Leading
Katelyn Whitman, All Rights Reserved © 2025 2
, Name three qualities that can help make a payroll manager a strong leader. - ✔✔~
Having a vision
~ Building team support
~ Seeking partners
How is achievement a motivator for some EEs? - ✔✔Often the best performers are
driven by a personal need to succeed and be the best rather than by money or other
incentives.
List four rewards you can give EEs who have demonstrated the potential for leadership.
- ✔✔~ Public recognition
~ Promotion to supervisory positions
~ Leadership roles (projects, teams, or tasks)
~ Taking them into your confidence (seeking their input)
What are the three important characteristics of a payroll management report? - ✔✔~ It
should include only the relevant information
~ The information should be produced in a timely manner
~ It should be written clearly but briefly
Once a crisis is over, what are some of the things the payroll manager can do to ensure
the lessons it taught are not forgotten? - ✔✔~ Conduct a meeting of the team to discuss
Katelyn Whitman, All Rights Reserved © 2025 3
Department Exam Questions and
Answers 100% Pass
In situational leadership, the way managers handle their staff depends on the way they
deal with what two factors? - ✔✔Tasks and relationships.
What are the fundamental skills that must be mastered in most managerial positions? -
✔✔~ Strategic planning/organizing
~ Staffing
~ Giving directions
~ Controlling progress
~ Reporting to upper management
The planning and organizing process consists of defining three key activities. What are
these activities? - ✔✔~ Goals and objectives
~ The time frame
~ The subtasks
Katelyn Whitman, All Rights Reserved © 2025 1
,List the five questions the payroll manager must answer when developing a job
description. - ✔✔~ What are the educational requirements needed to perform the job?
~ What knowledge/skills must the applicant have before being offered the job?
~ What training opportunities can be offered to the new EE?
~ What is the level of supervision required on the job?
~ How much communication and interaction with other EEs will be necessary?
What types of questions work best in an interview? - ✔✔Interview questions should be
open-ended and force applicants to explain past behavior rather than questions that call
for one-word answers.
Why must payroll managers learn the strengths and weaknesses of their EEs before
delegating tasks to them? - ✔✔If their delegation is unsuccessful, they must do the work
themselves, which tends to result in unfulfilled EEs and burned out managers.
What are the four communication skills the manager must possess in directing EEs? -
✔✔~ Listening
~ Providing feedback
~ Coaching
~ Leading
Katelyn Whitman, All Rights Reserved © 2025 2
, Name three qualities that can help make a payroll manager a strong leader. - ✔✔~
Having a vision
~ Building team support
~ Seeking partners
How is achievement a motivator for some EEs? - ✔✔Often the best performers are
driven by a personal need to succeed and be the best rather than by money or other
incentives.
List four rewards you can give EEs who have demonstrated the potential for leadership.
- ✔✔~ Public recognition
~ Promotion to supervisory positions
~ Leadership roles (projects, teams, or tasks)
~ Taking them into your confidence (seeking their input)
What are the three important characteristics of a payroll management report? - ✔✔~ It
should include only the relevant information
~ The information should be produced in a timely manner
~ It should be written clearly but briefly
Once a crisis is over, what are some of the things the payroll manager can do to ensure
the lessons it taught are not forgotten? - ✔✔~ Conduct a meeting of the team to discuss
Katelyn Whitman, All Rights Reserved © 2025 3
