Instructor’s Manual n
For
Systems Analysis and Design
n n n
Tenth Edition
n
Kenneth E. Kendall, Rutgers University, School of Business–Camden
n n n n n n n
Julie E. Kendall, Rutgers University, School of Business–Camden
n n n n n n n
Prepared by n
Kin C. Lee, M.S., Chicago Bulls College Prep
n n n n n n n
ISBN-10:n0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2 n
Understanding and Modeling Organizational
n n n
,Chaptern4 SystemsnAnalysisnandnDesignnInstructor’snManual 4-iv
Systems
Key Points and Objectives
n n n
1. Organizationsnarencomplexnsystemsncomposednofninterrelatednandninterdependentnsubsystems.
2. Systemnandnsubsystemnboundariesnandnenvironmentsnhavenannimpactnonninformationnsystemnanalysisnandn
design.
3. Systemsnarendescribednasneithernopen,nwithnfreenflowingninformation,nornclosednwithnrestrictednaccessntoni
nformation.
4. Anvirtualnorganizationnisnonenthatnhasnpartsnofnthenorganizationninndifferentnphysicalnlocations.nTheynusen
computernnetworksnandncommunicationsntechnologyntonworknonnprojects.nAdvantagesnofnanvirtualnorgan
izationnare:
A. Reducedncostsnofnphysicalnfacilities
B. Morenrapidnresponsentoncustomernneeds
C. Flexibilitynfornemployeesntoncarenfornchildrennornagingnparents
5. EnterprisensystemsnornEnterprisenResourcenPlanningn(ERP)ndescribesnannintegratednorganizationalninfor
mationnsystem.nThensoftwarenhelpsnthenflownofninformationnbetweennthenfunctionalnareasnwithinnthenorga
nization.
6. ERPncannaffectneverynaspectnofnthenorganization,nsuchnas:
A. Designnofnemployees’nwork
B. Skillsnrequirednfornjobncompetency
C. Strategicnpositioningnofnthencompany
7. ManynissuesnmustnbenovercomenfornthenERPninstallationnisntonbendeclarednansuccess:
A. Usernacceptance
B. Integrationnwithnlegacynsystemsnandnthensupplynchain
C. Upgradingnfunctionalityn(andncomplexity)nofnERPnmodules
D. Reorganizingnworknlifenofnusersnandndecisionnmakers
E. Expandednreachnacrossnseveralnorganizations
F. Strategicnrepositioningnofnthencompany
8. Ancontext-
levelndatanflowndiagramnisnannimportantntoolnfornshowingndatanusednandninformationnproducednbynansystem.nItnp
rovidesnannoverviewnofnthensettingnornenvironmentnthensystemnexistsnwithin—
whichnentitiesnsupplynandnreceivendata/information.
9. Thencontext-
Copyrightn©n2019nPearsonnEducation,nInc.
,Chaptern4 SystemsnAnalysisnandnDesignnInstructor’snManual 4-v
levelndatanflowndiagramnisnonenwayntonshownscope,nornwhatnisntonbenincludedninnthensystem.nThenprojectnhasnan
budgetnthatnhelpsntondefinenscope.
Copyrightn©n2019nPearsonnEducation,nInc.
, Chaptern4 SystemsnAnalysisnandnDesignnInstructor’snManual 4-vi
10. Entity-
relationshipndiagramsnhelpnthenanalystnunderstandnthenorganizationalnsystemnandnthendatanstorednbynthenorganiz
ation.
11. Therenarenthreentypesnofnentities:
A. Fundamentalnentity,ndescribingnanperson,nplace,nornthing.
B. Associativenentityn(alsoncallednangerund,njunction,nintersection,nornconcatenatednentity),njoiningntwon
entities.nItncannonlynexistnbetweenntwonentities.
C. Attributivenentity,ntondescribenattributesnandnrepeatingngroups.
12. Relationshipsnarenshownnwithnanzeronorncirclenrepresentingnnone,nanverticalnlinenrepresentingnone,norncrow’snf
ootnrepresentingnmanynandncannbe:
A. Onentonone
B. Onentonmany
C. Manyntonmany
13. Anusencasendiagramnreflectsnthenviewnofnthensystemnfromnthenperspectivenofnanusernoutsidenofnthensystem.
14. Anusencasenmodelnpartitionsnthenwaynthensystemnworksnintonbehaviors,nservices,nandnresponsesnthatnarens
ignificantntonthenusersnofnthensystem.
15. Anusencasendiagramnhasnsymbolsnfor:
A. Annactor,nthenrolenofnanusernofnthensystem
B. Thenusencasenrepresentingnansequencenofntransactionsninnansystem
16. Therenarentwonkindsnofnusencases:
A. Primary,nthenstandardnflownofneventsnwithinnansystemnthatndescribenanstandardnsystemnbehavior
B. Usencasenscenariosnthatndescribenvariationsnofnthenprimarynusencase
17. Therenarenfournactivenbehavioralnrelationships:
A. Communicates—usedntonconnectnannactorntonanusencase.
B. Includes—
describesnthensituationnwherenanusencasencontainsnanbehaviornthatnisncommonntonmorenthann
onenusencase.
C. Extends—
describesnthensituationnwherenonenusencasenpossessesnthenbehaviornthatnallowsnthennewnus
encasentonhandlenanvariationnornexception.
Copyrightn©n2019nPearsonnEducation,nInc.
For
Systems Analysis and Design
n n n
Tenth Edition
n
Kenneth E. Kendall, Rutgers University, School of Business–Camden
n n n n n n n
Julie E. Kendall, Rutgers University, School of Business–Camden
n n n n n n n
Prepared by n
Kin C. Lee, M.S., Chicago Bulls College Prep
n n n n n n n
ISBN-10:n0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2 n
Understanding and Modeling Organizational
n n n
,Chaptern4 SystemsnAnalysisnandnDesignnInstructor’snManual 4-iv
Systems
Key Points and Objectives
n n n
1. Organizationsnarencomplexnsystemsncomposednofninterrelatednandninterdependentnsubsystems.
2. Systemnandnsubsystemnboundariesnandnenvironmentsnhavenannimpactnonninformationnsystemnanalysisnandn
design.
3. Systemsnarendescribednasneithernopen,nwithnfreenflowingninformation,nornclosednwithnrestrictednaccessntoni
nformation.
4. Anvirtualnorganizationnisnonenthatnhasnpartsnofnthenorganizationninndifferentnphysicalnlocations.nTheynusen
computernnetworksnandncommunicationsntechnologyntonworknonnprojects.nAdvantagesnofnanvirtualnorgan
izationnare:
A. Reducedncostsnofnphysicalnfacilities
B. Morenrapidnresponsentoncustomernneeds
C. Flexibilitynfornemployeesntoncarenfornchildrennornagingnparents
5. EnterprisensystemsnornEnterprisenResourcenPlanningn(ERP)ndescribesnannintegratednorganizationalninfor
mationnsystem.nThensoftwarenhelpsnthenflownofninformationnbetweennthenfunctionalnareasnwithinnthenorga
nization.
6. ERPncannaffectneverynaspectnofnthenorganization,nsuchnas:
A. Designnofnemployees’nwork
B. Skillsnrequirednfornjobncompetency
C. Strategicnpositioningnofnthencompany
7. ManynissuesnmustnbenovercomenfornthenERPninstallationnisntonbendeclarednansuccess:
A. Usernacceptance
B. Integrationnwithnlegacynsystemsnandnthensupplynchain
C. Upgradingnfunctionalityn(andncomplexity)nofnERPnmodules
D. Reorganizingnworknlifenofnusersnandndecisionnmakers
E. Expandednreachnacrossnseveralnorganizations
F. Strategicnrepositioningnofnthencompany
8. Ancontext-
levelndatanflowndiagramnisnannimportantntoolnfornshowingndatanusednandninformationnproducednbynansystem.nItnp
rovidesnannoverviewnofnthensettingnornenvironmentnthensystemnexistsnwithin—
whichnentitiesnsupplynandnreceivendata/information.
9. Thencontext-
Copyrightn©n2019nPearsonnEducation,nInc.
,Chaptern4 SystemsnAnalysisnandnDesignnInstructor’snManual 4-v
levelndatanflowndiagramnisnonenwayntonshownscope,nornwhatnisntonbenincludedninnthensystem.nThenprojectnhasnan
budgetnthatnhelpsntondefinenscope.
Copyrightn©n2019nPearsonnEducation,nInc.
, Chaptern4 SystemsnAnalysisnandnDesignnInstructor’snManual 4-vi
10. Entity-
relationshipndiagramsnhelpnthenanalystnunderstandnthenorganizationalnsystemnandnthendatanstorednbynthenorganiz
ation.
11. Therenarenthreentypesnofnentities:
A. Fundamentalnentity,ndescribingnanperson,nplace,nornthing.
B. Associativenentityn(alsoncallednangerund,njunction,nintersection,nornconcatenatednentity),njoiningntwon
entities.nItncannonlynexistnbetweenntwonentities.
C. Attributivenentity,ntondescribenattributesnandnrepeatingngroups.
12. Relationshipsnarenshownnwithnanzeronorncirclenrepresentingnnone,nanverticalnlinenrepresentingnone,norncrow’snf
ootnrepresentingnmanynandncannbe:
A. Onentonone
B. Onentonmany
C. Manyntonmany
13. Anusencasendiagramnreflectsnthenviewnofnthensystemnfromnthenperspectivenofnanusernoutsidenofnthensystem.
14. Anusencasenmodelnpartitionsnthenwaynthensystemnworksnintonbehaviors,nservices,nandnresponsesnthatnarens
ignificantntonthenusersnofnthensystem.
15. Anusencasendiagramnhasnsymbolsnfor:
A. Annactor,nthenrolenofnanusernofnthensystem
B. Thenusencasenrepresentingnansequencenofntransactionsninnansystem
16. Therenarentwonkindsnofnusencases:
A. Primary,nthenstandardnflownofneventsnwithinnansystemnthatndescribenanstandardnsystemnbehavior
B. Usencasenscenariosnthatndescribenvariationsnofnthenprimarynusencase
17. Therenarenfournactivenbehavioralnrelationships:
A. Communicates—usedntonconnectnannactorntonanusencase.
B. Includes—
describesnthensituationnwherenanusencasencontainsnanbehaviornthatnisncommonntonmorenthann
onenusencase.
C. Extends—
describesnthensituationnwherenonenusencasenpossessesnthenbehaviornthatnallowsnthennewnus
encasentonhandlenanvariationnornexception.
Copyrightn©n2019nPearsonnEducation,nInc.
